I'm a creative and adaptable professional with experience in graphic design, customer service, and account management. I am proficient in Adobe Creative Suite and Microsoft Office, with a keen eye for detail and a passion for quality work. I am bilingual in Greek and English, which helps me communicate effectively with diverse clients and teams. I've worked across customer service, public transport support, and branding projects, delivering high-quality visuals, managing accounts, and coordinating social media content. I thrive in collaborative environments and enjoy turning ideas into polished design and engaging customer experiences.…

Samouela Kara

I'm a creative and adaptable professional with experience in graphic design, customer service, and account management. I am proficient in Adobe Creative Suite and Microsoft Office, with a keen eye for detail and a passion for quality work. I am bilingual in Greek and English, which helps me communicate effectively with diverse clients and teams. I've worked across customer service, public transport support, and branding projects, delivering high-quality visuals, managing accounts, and coordinating social media content. I thrive in collaborative environments and enjoy turning ideas into polished design and engaging customer experiences.…

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Skills

Experience Level

Language

Greek, Modern
Fluent
English
Fluent

Work Experience

Customer Service Representative at Teleperformance Portugal (for L’Oréal)
September 1, 2025 - Present
Handled complex customer inquiries in Greek, ensuring accurate product information delivery and increasing customer satisfaction across diverse client interactions. Verified product information and availability in Greek, enabling timely responses that increased customer trust and streamlined order processing. Maintained detailed customer interaction records in Greek, enabling accurate follow-ups that improved response consistency and enhanced overall service reliability.
Graphic Designer & Accounts Manager at CP Rosso Bianca Jewellery Ltd
January 1, 2022 - January 1, 2025
Graphic Designer & Accounts Manager. Conducted regular customer reviews and provided support through chats and email. Scheduled follow-ups to ensure customer satisfaction and identify areas for improvement. Identified and resolved invoice and payment discrepancies to ensure timely payment of suppliers and possible customer refunds. Utilized a variety of software to create high-quality visuals for marketing and website purposes including Adobe Photoshop, InDesign, Illustrator and Canva.
Social Media Manager at Easy Rider Tattoo Studio & Old Country Pub
January 1, 2025 - September 1, 2025
Consult with sales, media and marketing representatives to obtain information on product or service and discuss style and length of advertising copy. Recommend design changes or upgrades of microfilming, film-developing, or photographic equipment. Research current trends and new technology, computer software, and design trends. Scheduling Posts, Reels and Stories. Creating and designing posters for events, giveaways and any announcements.
Customer Service Representative at Cyprus Public Transport
August 1, 2024 - August 1, 2025
Resolved customer complaints about buses and drivers promptly to ensure satisfaction. Handled high volumes of inquiries providing accurate information on routes schedules and bus stops. Created a knowledge base of FAQs to streamline responses and improve efficiency. Assisted customers in navigating the public transport system with clear and helpful guidance. Recorded customer interactions to support service improvements and track recurring issues.

Education

Bachelor of Arts in Illustration and Design at University of Sunderland
January 11, 2030 - February 1, 2024
High School Diploma in Graphic Design and Multimedia at Saint Lazarus Technical School
January 11, 2030 - June 1, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Transportation & Logistics, Education

Skills

Experience Level