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Salesforce technology leader with 17+ years of overall IT experience and 13+ years specializing in Salesforce Sales, Service, and Experience Cloud. Strong hands-on expertise in Lightning Experience, LWC, Apex, Flows, and REST API integrations, including real-time synchronization with external systems. Experienced in leading complex Salesforce instance mergers, data migrations, and automation projects (Data Loader, Copado), as well as Agentforce/AI-powered service automation. Works closely with architects and business stakeholders to deliver secure, high-quality implementations through testing, documentation, and CI/CD-driven deployments in Agile environments.…Salesforce technology leader with 17+ years of overall IT experience and 13+ years specializing in Salesforce Sales, Service, and Experience Cloud. Strong hands-on expertise in Lightning Experience, LWC, Apex, Flows, and REST API integrations, including real-time synchronization with external systems. Experienced in leading complex Salesforce instance mergers, data migrations, and automation projects (Data Loader, Copado), as well as Agentforce/AI-powered service automation. Works closely with architects and business stakeholders to deliver secure, high-quality implementations through testing, documentation, and CI/CD-driven deployments in Agile environments.

SANDEEP RAJ KYATHAM

Back-End Developer, Project Manager, Programmer, +2

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Salesforce technology leader with 17+ years of overall IT experience and 13+ years specializing in Salesforce Sales, Service, and Experience Cloud. Strong hands-on expertise in Lightning Experience, LWC, Apex, Flows, and REST API integrations, including real-time synchronization with external systems. Experienced in leading complex Salesforce instance mergers, data migrations, and automation projects (Data Loader, Copado), as well as Agentforce/AI-powered service automation. Works closely with architects and business stakeholders to deliver secure, high-quality implementations through testing, documentation, and CI/CD-driven deployments in Agile environments.…Salesforce technology leader with 17+ years of overall IT experience and 13+ years specializing in Salesforce Sales, Service, and Experience Cloud. Strong hands-on expertise in Lightning Experience, LWC, Apex, Flows, and REST API integrations, including real-time synchronization with external systems. Experienced in leading complex Salesforce instance mergers, data migrations, and automation projects (Data Loader, Copado), as well as Agentforce/AI-powered service automation. Works closely with architects and business stakeholders to deliver secure, high-quality implementations through testing, documentation, and CI/CD-driven deployments in Agile environments.

Available to hire

Salesforce technology leader with 17+ years of overall IT experience and 13+ years specializing in Salesforce Sales, Service, and Experience Cloud. Strong hands-on expertise in Lightning Experience, LWC, Apex, Flows, and REST API integrations, including real-time synchronization with external systems.

Experienced in leading complex Salesforce instance mergers, data migrations, and automation projects (Data Loader, Copado), as well as Agentforce/AI-powered service automation. Works closely with architects and business stakeholders to deliver secure, high-quality implementations through testing, documentation, and CI/CD-driven deployments in Agile environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Lead Salesforce Developer at Accenture

February 1, 2025 - Present

Created custom LWC components to fetch data from external databases, improving data visibility and user experience. Implemented Agentforce pilot configuration for AT&T’s customer service division, aligning AI-powered service automation with business and technical requirements. Integrated Salesforce with external systems via REST APIs to automate data synchronization and enhance operational accessibility. Led Lightning application development (custom components and UI), delivered on-call production support during critical business hours, and performed LWC/Apex testing and debugging. Customized Salesforce Service Cloud to streamline customer service processes and improved customer satisfaction. Extensively used Apex classes/triggers and SOQL/SOSL with Governor Limits awareness. Evaluated and implemented AppExchange solutions. Integrated Copado for CI/CD with Git-based version control and automated metadata deployments; monitored Copado dashboards and led code/design reviews. Delivered

Salesforce Consultant at Success Academy Charter Schools

May 1, 2024 - January 31, 2025

Designed and implemented Salesforce Experience Cloud sites for parent, student, and staff engagement portals, including admissions and enrollment workflows. Developed and customized Experience Cloud (Community) portals enabling application submission, status tracking, and access to school information. Integrated Experience Cloud portals with internal student information systems via REST APIs for real-time synchronization of enrollment and academic data. Implemented secure authentication and access management using profiles, permission sets, sharing rules, and role hierarchies. Built Apex controllers/triggers and automated communications tied to admissions workflows. Developed custom objects and relationships for admissions applications, student records, and parent communication. Used SOQL/SOSL with Governor Limits considerations. Adopted Copado CI/CD for automated releases; performed comprehensive testing, code/design reviews, and end-user training.

Senior Salesforce Developer at Concentrix (Internal Sales)

July 1, 2018 - February 29, 2024

Configured and customized Salesforce Sales/CRM solutions based on business needs using out-of-the-box features and enhancements. Estimated and planned design, development, testing, and production efforts. Built LWC components with Apex callouts to integrate Salesforce with an external CRM for real-time data synchronization and lead capture. Developed and customized Experience Cloud portals for external users including partner onboarding, self-registration, login, and authentication. Implemented custom incentive calculation formulas to automate incentive payouts and reduce errors. Led an end-to-end Salesforce-to-Salesforce migration during acquisition: handled data and process migration, resolved custom object conflicts, ensured security/permission alignment, validated system functionality post-merger, and created detailed migration documentation. Used sandbox cloning/data masking for testing sensitive data. Built dashboards/views/reports for campaign/lead/pipeline areas. Implemented Ap

Salesforce Developer/Administrator at Convergys Corporation

November 1, 2014 - June 30, 2018

Collected and analyzed CRM requirements with operations and stakeholders, translating them into Salesforce CRM designs and solutions. Managed user profiles/roles/access control, public groups, and permission models to ensure secure data access. Developed Apex classes and triggers to automate complex CRM logic, and used SOQL/SOSL with Governor Limits for scalable data handling. Conducted code and design reviews aligned to Salesforce best practices. Developed Visualforce pages to support custom processes and configured Salesforce Communities. Built Batch Apex for large data transformations and implemented workflows/approval processes to automate business rules. Created custom metadata types to store configuration and reduce hardcoded values. Developed custom reports to support Sales, Administration, and Marketing. Performed data loading in UAT/Production and supported unit testing. Environment included Salesforce CRM, Apex, Visualforce, reports, and change management.

CRM Developer at Minvesta Infotech Limited

August 1, 2008 - October 31, 2014

Configured and customized Salesforce CRM in alignment with business requirements, improving data flow, user experience, and operational efficiency. Performed data loading in UAT/Production using Apex Data Loader to ensure accurate migrations. Designed reports and dashboards to provide real-time business insights. Led implementation of Microsoft Dynamics CRM 365 to meet business needs, including custom entity creation, workflow/forms development, and integration with third-party systems for synchronized customer data. Implemented security roles and access control within Dynamics CRM 365 to maintain compliance and data integrity. Collaborated cross-functionally to optimize CRM processes and increase user adoption, and provided end-user support for daily inquiries and troubleshooting.