Visual designer and digital marketing professional with experience leading social media and customer support teams, mentoring members, and improving service quality and efficiency. Bilingual and cross-cultural, with a strong focus on data-driven communication, process improvements, and meeting SLAs and quality targets. Also works as a freelance designer handling brand identity, logos, web design/build, and multilingual social content. Combines client-facing leadership with hands-on UI/UX and web development skills to deliver responsive, bilingual digital assets that support business growth.…

Sarah Kuhail

Visual designer and digital marketing professional with experience leading social media and customer support teams, mentoring members, and improving service quality and efficiency. Bilingual and cross-cultural, with a strong focus on data-driven communication, process improvements, and meeting SLAs and quality targets. Also works as a freelance designer handling brand identity, logos, web design/build, and multilingual social content. Combines client-facing leadership with hands-on UI/UX and web development skills to deliver responsive, bilingual digital assets that support business growth.…

Available to hire

Visual designer and digital marketing professional with experience leading social media and customer support teams, mentoring members, and improving service quality and efficiency. Bilingual and cross-cultural, with a strong focus on data-driven communication, process improvements, and meeting SLAs and quality targets.

Also works as a freelance designer handling brand identity, logos, web design/build, and multilingual social content. Combines client-facing leadership with hands-on UI/UX and web development skills to deliver responsive, bilingual digital assets that support business growth.

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Skills

Experience Level

Logo
Expert
Branding
Expert
Leadership
Expert
Web Design
Expert
UI
Expert
Social Media Design
Expert
HTML5
Expert
CRM
Intermediate
JavaScript
Intermediate
WordPress
Intermediate
CSS
Intermediate
Copywriting
Intermediate
Infographic
Intermediate
Data Visualization
Intermediate
Webflow
Intermediate
Email Marketing
Intermediate
SEO
Intermediate
Data Science
Intermediate
PHP
Intermediate
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Language

Arabic
Fluent
English
Advanced
Portuguese
Intermediate
Turkish
Intermediate
Spanish; Castilian
Intermediate

Work Experience

Freelance Designer
January 1, 2026 - Present
Brand identity, logo design, web design & build, and social media content creation across English, Arabic, and Portuguese. Provides editing and translation services for clients including writers, translators, and advocacy organizations. Ongoing bilingual, fully coded, responsive website maintenance for clients (e.g., a referenced client site).
Social Media Team Manager at Revolut Ltd
August 1, 2021 - March 31, 2022
Developed and mentored team members through development plans. Implemented department goals to improve quality and productivity. Managed Customer Service Advisors, motivated staff to meet satisfaction and performance targets, and enhanced processes supporting service and revenue goals. Created staffing plans and coordinated with management and training. Oversees communication with 20+ partners across the Middle East and Africa.
Client: Google Customer Service Team Lead - Accenture at Accenture
June 1, 2020 - June 30, 2021
Led customer service support for Google. (Specific project details not provided in the resume text.)
Client: Porsche Customer Service Team Lead - SiteLevel at SiteLevel
June 1, 2019 - July 1, 2020
Led customer service support for Porsche. (Specific project details not provided in the resume text.)
Meta Customer Support Representative - Teleperformance at Teleperformance
July 1, 2018 - June 30, 2019
Provided expert support to Meta advertisers across Facebook and Instagram platforms. Assisted clients with campaign setup, optimization, billing issues, and policy guidance. Maintained high customer satisfaction and consistently exceeded quality and efficiency KPIs. Educated clients on platform updates, best practices, and advertising tools; supported small to medium businesses with tailored solutions to reach marketing goals.
Meta Digital Marketing Executive - Teleperformance at Teleperformance
July 1, 2018 - April 30, 2020
Planned and executed advertising strategies and digital marketing solutions. Built professional relationships, ensured open communication, and assisted customers with platform challenges. Trained business owners on Facebook, Instagram, and WhatsApp marketing to achieve a 98% quality score. Developed execution plans using Facebook Analytics to meet sales goals, and executed print and digital marketing campaigns to boost brand visibility.

Education

Life Coaching Certification at Palestine University - Gaza, Palestine
January 11, 2030 - August 11, 2026

Qualifications

Bachelor degree (Honors) - Computer Science
September 1, 2009 - June 30, 2013
Computer Science degree - Web Programming & Design (client: Meta)
July 1, 2018 - April 30, 2020
Life Coaching Certification (course)
January 11, 2030 - August 11, 2026

Industry Experience

Media & Entertainment, Education, Professional Services, Retail, Software & Internet, Telecommunications
    Client's Online Community Website

    A custom visual experience built for the community. This project features a bespoke logo identity, developed from a hand-drawn sketch the owner created herself and wanted incorporated into the final mark, bridging the gap between personal artistry and a professional digital presence.

    Weblink: https://www.twine.net/signin

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