Hi there! I'm Aleksandra Momot, a friendly, proactive customer support professional based in Bratislava, Slovakia, with a knack for turning challenging questions into clear, actionable solutions. I excel in fast-paced environments, enjoy building knowledge bases and documentation, and love helping customers feel heard and supported. I’m motivated by clear communication, a customer-centric mindset, and collaborative teamwork. I adapt quickly to new tools and processes, and I take pride in delivering empathetic service that aligns with business goals.…

Aleksandra Momot

Hi there! I'm Aleksandra Momot, a friendly, proactive customer support professional based in Bratislava, Slovakia, with a knack for turning challenging questions into clear, actionable solutions. I excel in fast-paced environments, enjoy building knowledge bases and documentation, and love helping customers feel heard and supported. I’m motivated by clear communication, a customer-centric mindset, and collaborative teamwork. I adapt quickly to new tools and processes, and I take pride in delivering empathetic service that aligns with business goals.…

Available to hire

Hi there! I’m Aleksandra Momot, a friendly, proactive customer support professional based in Bratislava, Slovakia, with a knack for turning challenging questions into clear, actionable solutions. I excel in fast-paced environments, enjoy building knowledge bases and documentation, and love helping customers feel heard and supported.

I’m motivated by clear communication, a customer-centric mindset, and collaborative teamwork. I adapt quickly to new tools and processes, and I take pride in delivering empathetic service that aligns with business goals.

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Language

Russian
Fluent
Ukrainian
Fluent
English
Advanced
Slovak
Advanced

Work Experience

Customer Support Representative at Namecheap
August 1, 2025 - August 1, 2025
Delivered prompt, accurate, and empathetic support to global customers via live chat and email channels. Assisted users with domain registration, DNS configuration, hosting services, account issues, SSL, and product setup. Diagnosed technical issues and guided users through step-by-step solutions, escalating complex cases to technical teams when necessary.
Receptionist & Front Office Assistant at Arcus Garden Hotel
October 1, 2024 - November 2, 2025
Managed all front desk operations including answering and directing phone calls, emails, and in-person inquiries. Supported internal departments with administrative tasks such as data entry, filing, and document preparation. Trained and supervised junior administrative staff for temporary reception cover when necessary.

Education

Bachelor's Degree at Kyiv National University of Trade and Economics
January 1, 2019 - January 1, 2023

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Education, Travel & Hospitality