UI/UX Team Lead at KBZ Bank

Led UI/UX across retail banking and internal enterprise products, driving both process improvements and measurable user outcomes. Initiated a tokenized design system overhaul after auditing 100+ banking projects and identifying 64 inconsistent button styles; guided a 3-person team through a 6-month build (audit → tokens → component library → Figma Inspect handoff), achieving 90% adoption and doubling delivery speed for 4 development teams. Won a data-driven UX validation by A/B testing two branch queue display concepts; the customer-first variant eliminated visibility complaints entirely. Redesign efforts reduced the retail account opening flow from 30 minutes to 5 minutes while handling regulatory and real-time balance validation edge cases. Managed UI/UX for employee loan digitalization (3,500+ loan applications on launch day) and 4 internal systems (Bulk SMS, Pay Advance, Event Management, Single KYC), coordinating Business/PM/BA/Dev/QA for sign-off-ready delivery.

UI/UX Designer at Shwe Mi Gold Shop

Designed and delivered a complete 3-app digital ecosystem for a first-time digital client: Consumer App, Sales POS, and Admin App. Built product capabilities for Gold Wallet, installment plans, loyalty programs, and real-time price adjustments. Translated vague early requirements into clear user workflows for non-tech-savvy users and delivered within scope and timeline from zero to launch.

UI/UX Designer at Shwe Mi Gold Shop (Freelance)

Designed and delivered a complete 3-app digital ecosystem for a first-time digital client—Consumer App, Sales POS, and Admin App—taking the product from zero to launch within scope and timeline. Built user workflows from scratch for non-tech-savvy users, covering Gold Wallet, installment plans, loyalty programs, and real-time price adjustments. Managed end-to-end UI/UX definition for cross-application consistency and usable journeys across customer and internal admin flows.