Product Designer at Self-Employed / Independent Contractor

Design consultant with startups and growing teams, focusing on clarity, usability, and measurable impact across UX and operations. Engaged with Culinary Health to design an end-to-end onboarding workflow integrating insurance verification and patient intake, reducing onboarding time from weeks to minutes while ensuring HIPAA-compliant data handling. Partnered with Culture+ by Softway Solutions on an automated, self-service client dashboard that consolidates data and reduces operational turnaround times. Supported DraftKings as a GTM designer, refining UI patterns and adapting the design system for mobile and web MVP.

Lead Product Designer at Ephemeral Tattoo

As UX Lead for multiple growth-focused initiatives, led the end-to-end redesign of an internal appointment management platform, consolidating scheduling, client records, and inventory into a single system. Reduced manual data entry by over 70%, improving appointment consistency and quality across U.S. studio locations. Led user research initiatives to bring customer insights into daily product decisions, collaborating closely with engineers, product managers, and the C-suite.

Guest Relations & Internal Innovation Specialist at The Alinea Group

Over saw guest journeys across five dining concepts, including three Michelin-starred venues, facilitating 50+ daily communications to uphold a premium brand experience. Consulted on reservation workflows and shared frontline insights to improve operations.