Hello, I’m Serge Ngoy. I am a bilingual youth worker and social services professional with experience in community youth engagement, customer service, and client support environments. I’m passionate about creating safe, inclusive spaces for youth development and I value active listening to understand each individual’s needs. I bring a background in banking and client relations, which helps me handle sensitive situations with professionalism, confidentiality, and empathy. I thrive in collaborative teams and am committed to making a positive impact in both youth and client-focused roles. I have as well a good background in content creation since I create content for my own channels and stuff so I have a good eye on everything

Serge Ngoy

Hello, I’m Serge Ngoy. I am a bilingual youth worker and social services professional with experience in community youth engagement, customer service, and client support environments. I’m passionate about creating safe, inclusive spaces for youth development and I value active listening to understand each individual’s needs. I bring a background in banking and client relations, which helps me handle sensitive situations with professionalism, confidentiality, and empathy. I thrive in collaborative teams and am committed to making a positive impact in both youth and client-focused roles. I have as well a good background in content creation since I create content for my own channels and stuff so I have a good eye on everything

Available to hire

Hello, I’m Serge Ngoy. I am a bilingual youth worker and social services professional with experience in community youth engagement, customer service, and client support environments. I’m passionate about creating safe, inclusive spaces for youth development and I value active listening to understand each individual’s needs.

I bring a background in banking and client relations, which helps me handle sensitive situations with professionalism, confidentiality, and empathy. I thrive in collaborative teams and am committed to making a positive impact in both youth and client-focused roles.

I have as well a good background in content creation since I create content for my own channels and stuff so I have a good eye on everything

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Experience Level

Intermediate
Intermediate

Language

English
Fluent
French
Fluent

Work Experience

Youth Worker / Animator at Adojeune Gatineau
September 1, 2025 - Present
Plan and facilitate structured activities, workshops, and social development programs for youth aged 10–17. Provide emotional support and mentorship while promoting healthy communication and inclusion. Support youth facing social challenges such as bullying, emotional regulation, and peer relationships. Collaborate with multidisciplinary teams to ensure safe and supportive environments.
Customer Service Representative at BMO
November 1, 2021 - September 30, 2025
Delivered high-volume customer support while maintaining professionalism and confidentiality. Assisted clients with financial products, transactions, and account services. Identified and reported fraudulent activities. Applied strong problem-solving and interpersonal skills to resolve complex customer issues.
Recovery Bilingual Officer at Cash Money
April 1, 2021 - November 30, 2021
Negotiated payment arrangements while maintaining respectful and empathetic communication. Managed sensitive financial conversations and conflict situations. Achieved monthly recovery targets through strong relationship-building skills.
Customer Service Representative at MSI Corp Ottawa
February 1, 2020 - April 30, 2021
Coordinated technician appointments and supported telecommunication clients. Assisted agents and customers with technical and service-related inquiries. Maintained organization and autonomy in fast-paced service environments.

Education

High School Diploma at École Secondaire Catholique l'Escale
January 1, 2013 - January 1, 2016
Technique du travail social at Collège Universel
January 11, 2030 - February 11, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Financial Services, Non-Profit Organization, Professional Services