Hello, I’m Stephen Gundrum—a Content & Production Operations Leader who builds and runs high-volume podcast production systems. I’ve produced 525 episodes and driven 2M+ downloads, blending storytelling with disciplined operations to deliver consistent, audience-focused content. My background includes more than a decade of large-scale team leadership at T-Mobile, where I helped scale teams and processes to support growth. Based in Albuquerque, NM, I’m passionate about turning ideas into engaging experiences for diverse audiences. My approach centers on coordinating contributors, managing editorial calendars, and optimizing production workflows from concept to publish. I excel at aligning hosts, guests, editors, designers, and marketers to hit timelines while maintaining quality. I’m adept at creating promotional assets, analyzing performance, and refining programming to maximize reach and impact across platforms.

Stephen Gundrum

Hello, I’m Stephen Gundrum—a Content & Production Operations Leader who builds and runs high-volume podcast production systems. I’ve produced 525 episodes and driven 2M+ downloads, blending storytelling with disciplined operations to deliver consistent, audience-focused content. My background includes more than a decade of large-scale team leadership at T-Mobile, where I helped scale teams and processes to support growth. Based in Albuquerque, NM, I’m passionate about turning ideas into engaging experiences for diverse audiences. My approach centers on coordinating contributors, managing editorial calendars, and optimizing production workflows from concept to publish. I excel at aligning hosts, guests, editors, designers, and marketers to hit timelines while maintaining quality. I’m adept at creating promotional assets, analyzing performance, and refining programming to maximize reach and impact across platforms.

Available to hire

Hello, I’m Stephen Gundrum—a Content & Production Operations Leader who builds and runs high-volume podcast production systems. I’ve produced 525 episodes and driven 2M+ downloads, blending storytelling with disciplined operations to deliver consistent, audience-focused content. My background includes more than a decade of large-scale team leadership at T-Mobile, where I helped scale teams and processes to support growth. Based in Albuquerque, NM, I’m passionate about turning ideas into engaging experiences for diverse audiences.

My approach centers on coordinating contributors, managing editorial calendars, and optimizing production workflows from concept to publish. I excel at aligning hosts, guests, editors, designers, and marketers to hit timelines while maintaining quality. I’m adept at creating promotional assets, analyzing performance, and refining programming to maximize reach and impact across platforms.

See more

Language

English
Fluent

Work Experience

Content Producer at Lour After Hours Podcast Network
May 1, 2020 - May 1, 2024
Produced and delivered 525 podcast episodes over four years, maintaining a consistent weekly publishing schedule across major podcast platforms. Managed the full content production lifecycle, including editorial planning, recording logistics, editing oversight, publishing, and promotion. Built scalable production workflows enabling a transition from solo production to a multi-producer structure. Grew the show's audience to 2M+ downloads/streams through disciplined production planning and audience-focused programming. Coordinated hosts, contributors, and guests to maintain content quality and production timelines. Created promotional content including episode artwork, social media graphics, and video clips to boost audience engagement.
Technical Support Representative at T-Mobile USA
November 1, 2012 - March 1, 2017
Resolved complex customer escalations; diagnosed device, software, and network connectivity issues; delivered one-call resolutions; documented root causes and contributed to knowledge base improvements to prevent recurring issues. Collaborated with cross-functional teams to ensure service quality and customer satisfaction.
Retail Associate Manager at T-Mobile USA
March 1, 2017 - June 1, 2020
Diagnosed and resolved complex device, software, and network connectivity issues for mobile and broadband customers; delivered one-call resolution by owning issues from start to finish; identified root causes of recurring technical problems and provided feedback to internal teams to prevent future issues.
Specialized Associate Manager – Experience Format at T-Mobile USA
June 1, 2020 - October 1, 2022
Supervised daily store operations and team performance for 8–10 employees; delivered coaching and product training to improve sales effectiveness and customer experience; managed scheduling, operational compliance, and store presentation standards.
Retail Store Manager at T-Mobile USA
October 1, 2022 - August 1, 2024
Directed store operations for a high-traffic retail location, leading a team of frontline employees; owned hiring, scheduling, performance reviews, and staff development; implemented service standards and drove sales and customer satisfaction.
Account Care Coach at T-Mobile USA
August 1, 2024 - January 1, 2026
Led a team of 25 employees in a pilot store environment focused on immersive customer engagement; delivered targeted coaching and product training; evaluated performance using data insights and enhanced service consistency; managed scheduling and customer experience initiatives.

Education

Associate of Applied Science at Rasmussen University
January 11, 2030 - June 1, 2024

Qualifications

Navy Nuclear Machinist’s Mate (MMN)
January 1, 2000 - January 1, 2002

Industry Experience

Media & Entertainment, Telecommunications, Retail, Software & Internet