I’m a technology executive with 20+ years of experience leading enterprise transformation across healthcare, insurance, manufacturing, and distribution.
I’m a technology executive with 20+ years of experience leading enterprise transformation across healthcare, insurance, manufacturing, and distribution. I currently serve as Chief Technology Officer, reporting to the CEO, where I set the digital technology roadmap, modernize core platforms, and strengthen IT governance, architecture, security controls, and reliable service delivery to support rapid business growth.
In previous roles, I built and matured an Enterprise PMO and standardized delivery governance, including leading PMO oversight for an SAP S/4HANA rollout across multiple business units. I’ve also led digital initiatives that serve large healthcare ecosystems—delivering member-facing and provider-facing platforms, optimizing workflows like approvals and claims processing, and ensuring scalable, secure, and compliant architectures through strong stakeholder partnership, budgeting discipline, and team leadership.
Led requirements gathering, solution design, and project management for the enhancement of healthcare insurance and TPA platforms, including policy administration, claims adjudication, self-service portals, and provider network integrations. Successfully delivered scalable digital solutions that improved operational efficiency, customer experience, and ecosystem connectivity.
Led the project end-to-end, from requirements gathering and solution design to project delivery. Designed and implemented a customized CRM platform integrated with health insurance systems, enabling automated lead management, policy sales, customer servicing, and real-time data synchronization.
Led the end-to-end delivery of enterprise IT infrastructure and data center modernization initiatives, including requirements gathering, solution design, project management, and Google Workspace implementation. Established a secure, scalable, and highly available technology environment to support business growth and operational excellence.
Led the enterprise-wide implementation and rollout of SAP S/4HANA, overseeing project planning, stakeholder coordination, process alignment, and deployment activities. Ensured successful adoption of integrated business processes across finance, procurement, inventory, and operations.
Led the end-to-end delivery of a portfolio of enterprise applications, including customer onboarding, order management, last-mile delivery tracking, field operations, claims processing, employee self-service, and telecom service management platforms. Responsible for project management across requirements gathering, solution design, development oversight, stakeholder coordination, testing, deployment, and implementation, ensuring successful delivery of scalable and business-aligned digital solutions.
Projects:
Responsible for backend architecture, insurance system integration, and process automation. Developed secure connectivity with health insurance platforms to streamline member management, policy administration, and claims workflows.
Led the insurance domain implementation, enabling seamless integration and automation between the MobiGenie platform and insurance ERP systems. Managed product configuration, policy workflows, and end-to-end connectivity to streamline insurance operations.
Develop the modules in the Insurance ERP
Lead enterprise technology strategy and execution across the healthcare TPA landscape, modernizing core platforms and strengthening governance, security/compliance, and architecture for scalable, secure, and compliant operations. Delivered a client-facing digital platform for ~500,000 covered members and 500+ providers, reducing approval and query response time by 95%. Directs technology roadmap, platform modernization, enterprise architecture, governance, budgets, and vendor priorities; oversees workflow automation and medical approvals engineering including AI-enabled approval engines and integrations supporting portals and policy/claims workflows.
Provide strategic vision, executive leadership, and technical direction across CrescentCare’s enterprise technology landscape. Lead digital transformation and healthcare TPA platform modernization, strengthen IT governance, and engineer scalable, secure, compliant architectures. Delivered a client-facing digital platform serving ~500,000 members and 500+ providers, reducing approval and query response times by 95%. Own technology roadmap, platform modernization, enterprise architecture, security/governance mechanisms, and budget/vendor priorities to support rapid business growth and operational excellence.
Collaborated with CPTO to establish and mature the Enterprise Project Management Office (EPMO). Led governance framework development, tool/methodology rollout, business case creation, organizational structuring, multi-year implementation roadmaps, and executive reporting. Managed EPMO operations across program/project lifecycle, mentored project managers and analysts, and strengthened portfolio governance, risk mitigation, audits, and change management to improve delivery predictability and value realization.
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