I am a results-driven professional with 5+ years of experience in technical analysis, data-driven decision making, and delivering projects across energy, supply chain, and public sector domains. I thrive in cross-functional environments, turning complex requirements into actionable plans, and I am passionate about building dashboards and data pipelines that enable strategic decisions. I hold a Master’s in Data Science and enjoy optimizing processes, enabling scalable solutions, and collaborating with diverse teams to drive value.

SHAMSHUDDIN DUDEKULA

I am a results-driven professional with 5+ years of experience in technical analysis, data-driven decision making, and delivering projects across energy, supply chain, and public sector domains. I thrive in cross-functional environments, turning complex requirements into actionable plans, and I am passionate about building dashboards and data pipelines that enable strategic decisions. I hold a Master’s in Data Science and enjoy optimizing processes, enabling scalable solutions, and collaborating with diverse teams to drive value.

Available to hire

I am a results-driven professional with 5+ years of experience in technical analysis, data-driven decision making, and delivering projects across energy, supply chain, and public sector domains. I thrive in cross-functional environments, turning complex requirements into actionable plans, and I am passionate about building dashboards and data pipelines that enable strategic decisions. I hold a Master’s in Data Science and enjoy optimizing processes, enabling scalable solutions, and collaborating with diverse teams to drive value.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert

Language

English
Fluent

Work Experience

Business Analyst at Qoforge
June 1, 2025 - Present
Gathered and refined product requirements based on customer needs and business priorities; collaborated with development, QA, and product teams; provided Level 3 support, resolving complex issues and system disruptions; conducted root-cause analysis and contributed to long-term system improvements; monitored product performance and customer feedback for continuous improvement; maintained detailed technical and functional documentation; supported product roadmap planning and trend analysis; acted as liaison between technical teams and customer-facing units.
Technical Business Analyst at AL Energy
March 1, 2023 - April 30, 2025
Led requirements elicitation and documentation, producing use cases, BRDs, traceability matrices, and Jira process flows; managed full project lifecycle under Agile and SDLC frameworks; designed and executed test cases, supporting system testing and UAT; leveraged Salesforce standard and custom objects, validation rules, dashboards, and automations; implemented Web-to-Qase and Email-to-Qase for enhanced customer service efficiency; analyzed and integrated data from APIs and other sources into Power BI and Excel; developed Power BI dashboards for real-time insights and decision support; delivered workshops and training for internal teams on system usage and reporting; utilized Microsoft Azure for data pipelining and cloud-based integrations; collaborated with architects and stakeholders for BRD approvals and technical feasibility reviews.
Business Analyst at QHEP
October 1, 2021 - March 31, 2023
Contributed to multiple SDLC projects across design, development, and testing phases; facilitated requirements gathering and documentation for supply chain solutions; conducted workshops to translate business needs into technical requirements; worked closely with solution architects to finalise functional documentation; operated in Agile environments using Jira to manage tasks and deliverables; analyzed existing systems and proposed improvements to enhance performance; supported live projects while delivering new enhancements; collaborated with QA teams on test planning and execution; delivered regular status updates and data-driven improvement recommendations.

Education

Master's in Data Science at Macquarie University
January 11, 2030 - March 13, 2026
Bachelor's in Computer Science Engineering at Presidency University, India
January 11, 2030 - March 13, 2026

Qualifications

BABOK Qualification in Business Analysis
January 11, 2030 - March 13, 2026
Microsoft Azure Fundamentals of AI
January 11, 2030 - March 13, 2026

Industry Experience

Energy & Utilities, Government, Professional Services