Shannon Menard

Rebuilt the organization’s website from the ground up, replacing a broken legacy site with a responsive, accessible platform that now supports over 100 monthly client interactions. Designed intuitive intake workflows and staff dashboards, reducing manual data entry by ~60%, improving operational efficiency and reducing errors. Conducted informal user interviews and feedback sessions with staff and clients, leading to iterative improvements in navigation, form clarity, and mobile usability. Collaborated with leadership to align digital tools with organizational goals, resulting in a 25% increase in completed intake forms and smoother onboarding for new clients.

Rebuilt the organization's website from the ground up, replacing a broken legacy site with a responsive, accessible platform that now supports over 100 monthly client interactions. Designed intuitive intake workflows and staff dashboards that reduce manual data entry by about 60%, improving operational efficiency and reducing errors. Conducted informal user interviews and feedback sessions with staff and clients, driving iterative improvements in navigation, form clarity, and mobile usability. Collaborated with leadership to align digital tools with organizational goals, resulting in a 25% increase in completed intake forms and smoother onboarding for new clients.

Customized and extended WordPress themes using HTML, CSS, JavaScript, and PHP to meet client branding and business needs. Optimized website performance and accessibility scores by up to 40% through code refactoring, image compression, and semantic HTML. Refactored legacy codebases to improve performance and UX consistency. Collaborated effectively with cross-functional teams, gaining exposure to backend logic and plugin architecture.