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I'm a results-driven software engineer with a strong passion for crafting robust front-end experiences. I specialize in React.js, TypeScript, and modern JavaScript (ES6+), and I enjoy turning complex requirements into clean, scalable UI components. I collaborate closely with UI/UX designers, value accessibility and performance, and contribute to end-to-end architectures and CI/CD processes. I also love mentoring teammates and turning data-driven insights into user-friendly interfaces.…I'm a results-driven software engineer with a strong passion for crafting robust front-end experiences. I specialize in React.js, TypeScript, and modern JavaScript (ES6+), and I enjoy turning complex requirements into clean, scalable UI components. I collaborate closely with UI/UX designers, value accessibility and performance, and contribute to end-to-end architectures and CI/CD processes. I also love mentoring teammates and turning data-driven insights into user-friendly interfaces.

Sharmin Akhter Alam

Full Stack Developer, Front-End Developer, Web Developer, +2

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I'm a results-driven software engineer with a strong passion for crafting robust front-end experiences. I specialize in React.js, TypeScript, and modern JavaScript (ES6+), and I enjoy turning complex requirements into clean, scalable UI components. I collaborate closely with UI/UX designers, value accessibility and performance, and contribute to end-to-end architectures and CI/CD processes. I also love mentoring teammates and turning data-driven insights into user-friendly interfaces.…I'm a results-driven software engineer with a strong passion for crafting robust front-end experiences. I specialize in React.js, TypeScript, and modern JavaScript (ES6+), and I enjoy turning complex requirements into clean, scalable UI components. I collaborate closely with UI/UX designers, value accessibility and performance, and contribute to end-to-end architectures and CI/CD processes. I also love mentoring teammates and turning data-driven insights into user-friendly interfaces.

Available to hire

I’m a results-driven software engineer with a strong passion for crafting robust front-end experiences. I specialize in React.js, TypeScript, and modern JavaScript (ES6+), and I enjoy turning complex requirements into clean, scalable UI components.

I collaborate closely with UI/UX designers, value accessibility and performance, and contribute to end-to-end architectures and CI/CD processes. I also love mentoring teammates and turning data-driven insights into user-friendly interfaces.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Software Developer at Service NSW

June 30, 2024 - October 16, 2025

Developed and enhanced reusable UI components such as Error Messages, Tooltips, Input fields, Select, Modals using React, TypeScript, Styled Components. Focused on improving accessibility, responsiveness, and user experience across the component library. Maintained 100% test coverage across all UI components with unit and integration tests using React Testing Library, Jest, and Enzyme. Performed optimization and auditing of a React Storybook component library, completing performance and accessibility upgrades to meet WCAG standards and screen reader compatibility. Achieved design approval on 100% of Figma-based UI implementations and significantly improved accessibility scores in automated audits. Orchestrated an end-to-end data analytics adoption project for the Storybook component library across two additional applications. Designed and analyzed organization-wide surveys, generating actionable insights reviewed by management, estimating 30% increase in library usage within three mont

Customer Service Representative at Service NSW Middle Office

March 31, 2020 - October 16, 2025

Delivered prompt resolutions to approximately 40 customer inquiries daily across face-to-face, phone, and email channels; improved customer satisfaction. Processed and reconciled cash, cheque, and credit card transactions with 100% accuracy. Collaborated with external agencies to resolve complex inquiries, reducing resolution time and enhancing service quality.

Digital Customer Service Representative at Service NSW

September 30, 2019 - October 16, 2025

Supported customers with digital transactions, contributing to the achievement of high online transaction conversion rates state-wide; boosted online adoption and customer satisfaction. Promoted and encouraged use of self-service tools to reduce wait times.

Data Analyst Intern at MVP Studio

June 1, 2019 - October 16, 2025

Developed and generated comprehensive reports for Property Analysis Project. Wrote and optimized over 50 SQL and TSQ L queries and stored procedures weekly to ensure accurate data retrieval and analysis. Created insightful visualizations in Power BI highlighting key metrics and trends. Collaborated cross-functionally to communicate and negotiate reporting requirements.

IT Customer Analyst at StarTrack

October 31, 2015 - October 16, 2025

Delivered high-quality support to internal and external clients by resolving an average of 75+ queries per week via inbound and outbound calls, resulting in a 95% customer satisfaction score. Resolved Level 1 IT issues via BMC Remedy; performed remote software installations and updates to maintain a secure, up-to-date system. Installed and maintained software patches by remotely logging into customer network computers, achieving 100% compliance with security update deadlines and preventing reported breaches during tenure.