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I’m a versatile QA professional focused on end-to-end testing and automation for web and mobile applications, with experience across Insurance, Aviation, and Banking domains. I collaborate closely with product owners, developers, and vendors to ensure high-quality software delivery, leveraging Agile practices and a commitment to continuous improvement. I’m proficient in functional, regression, UAT, and production testing, and I regularly explore Gen AI-assisted test case and script generation to enhance efficiency and coverage. I thrive in multilingual environments and enjoy driving quality governance, test planning, and defect triage to deliver reliable, scalable software solutions.…I’m a versatile QA professional focused on end-to-end testing and automation for web and mobile applications, with experience across Insurance, Aviation, and Banking domains. I collaborate closely with product owners, developers, and vendors to ensure high-quality software delivery, leveraging Agile practices and a commitment to continuous improvement. I’m proficient in functional, regression, UAT, and production testing, and I regularly explore Gen AI-assisted test case and script generation to enhance efficiency and coverage. I thrive in multilingual environments and enjoy driving quality governance, test planning, and defect triage to deliver reliable, scalable software solutions.

Sharon John

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I’m a versatile QA professional focused on end-to-end testing and automation for web and mobile applications, with experience across Insurance, Aviation, and Banking domains. I collaborate closely with product owners, developers, and vendors to ensure high-quality software delivery, leveraging Agile practices and a commitment to continuous improvement. I’m proficient in functional, regression, UAT, and production testing, and I regularly explore Gen AI-assisted test case and script generation to enhance efficiency and coverage. I thrive in multilingual environments and enjoy driving quality governance, test planning, and defect triage to deliver reliable, scalable software solutions.…I’m a versatile QA professional focused on end-to-end testing and automation for web and mobile applications, with experience across Insurance, Aviation, and Banking domains. I collaborate closely with product owners, developers, and vendors to ensure high-quality software delivery, leveraging Agile practices and a commitment to continuous improvement. I’m proficient in functional, regression, UAT, and production testing, and I regularly explore Gen AI-assisted test case and script generation to enhance efficiency and coverage. I thrive in multilingual environments and enjoy driving quality governance, test planning, and defect triage to deliver reliable, scalable software solutions.

Available to hire

I’m a versatile QA professional focused on end-to-end testing and automation for web and mobile applications, with experience across Insurance, Aviation, and Banking domains. I collaborate closely with product owners, developers, and vendors to ensure high-quality software delivery, leveraging Agile practices and a commitment to continuous improvement.

I’m proficient in functional, regression, UAT, and production testing, and I regularly explore Gen AI-assisted test case and script generation to enhance efficiency and coverage. I thrive in multilingual environments and enjoy driving quality governance, test planning, and defect triage to deliver reliable, scalable software solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Advanced

Hindi

Advanced

Malayalam

Advanced

Tamil

Advanced

Arabic

Advanced

Work Experience

Software QA Tester (Remote, Freelance) at uTest (Part of Applause Group, Inc.)

January 1, 2025 - Present

Actively engaged in Web & Mobile app testing and automated regression testing using Selenium with Python for mission-critical software systems, with in-depth understanding of both frontend and backend (Oracle) of the applications on Windows and Linux platforms. Tested a diverse portfolio of applications across financial services, media and technology domains, including EToro, Netflix, Disney+ Hotstar, Etisalat, Idemia, Interactive Investor.

Software QA Analyst at Porter Airlines

January 1, 2023 - December 31, 2024

Led full-cycle manual and automated testing for mobile and desktop web interfaces; partnered with Product Owners, QA Leads, and engineers to validate application workflows; authored and refined QA process documentation; Chaired Scrum ceremonies; led QA for staff travel flows, bookings, PNR modifications, and refunds; resolved 90% of critical bugs early, improving release confidence and cycle efficiency.

QA Analyst at Dubai Islamic Bank

January 1, 2022 - December 31, 2023

End-to-end functional testing for digital banking systems, including SME Banking, WhatsApp Banking, and DCRAT (Dynamic Credit Risk Assessment Tool); validated multilingual user journeys and core functionalities for critical customer-facing applications, contributing to enhanced usability, accessibility, and regulatory compliance. Built and executed automated regression and smoke test suites using Java and Selenium. Prepared QA reports & metrics to support audit and compliance needs.

CRM QA Consultant at Commercial Bank of Dubai

January 1, 2021 - December 31, 2021

Led end-to-end testing of multiple Microsoft CRM modules, including Emirates (National) ID validation module; collaborated with QA Manager and fellow testers to coordinate test coverage, identify defects, and uphold quality metrics across CRM functionalities. Consolidated QA reports & metrics to enhance visibility into defect trends and release readiness.

QA Assurance/Software Testing Engineer Intern at Fly Dubai

January 1, 2019 - December 31, 2020

Conducted end-to-end testing of flight booking system modules across web and mobile platforms using BrowserStack, ensuring cross-device compatibility and functional accuracy. Executed functional testing of core features on iOS and Android devices, validated booking experiences, and supported ETL testing efforts.

QA Assurance/Software Testing Engineer at RSA Insurance, Dubai (Intact Financial Corp., Canada)

January 1, 2019 - December 31, 2019

End-to-end QA testing for Finance sub-modules, validating ETL outputs against legacy systems to ensure BRD alignment and business processes. Coordinated UAT with Business Analysts, vendor testers, and user groups; Delivered QA dashboards via Azure DevOps Server to support governance and release readiness.

IT Engineer at Cognizant Technology Solutions, India

January 1, 2017 - December 31, 2018

Conducted in-depth analysis of IT infrastructure and network service requirements; streamlined incident and service request handling, improving resolution timelines and reducing backlog. Earned certifications in ITIL, Dovetail, Six Sigma Yellow Belt, and Process Space to strengthen service management and process improvement capabilities.

IT Intern at RSA Insurance, Dubai (Intact Financial Corp., Canada)

January 1, 2014 - December 31, 2014

Analyzed business and functional specifications for the MS CRM-based BPA project; developed test data with Hyperion Brio; contributed to system acceptance testing and UAT; collaborated with developers to drive timely issue resolution and delivered a closing presentation to senior management recognizing contributions.