Shannon Sheppard
I am a healthcare training professional specializing in designing and delivering eLearning, instructor-led, and blended programs across payer, provider, and care management settings.
About
I am a healthcare training professional specializing in designing and delivering eLearning, instructor-led, and blended programs across payer, provider, and care management settings. I translate complex claims, clinical, and operational workflows into clear, actionable learning, and I create job aids, user guides, and workflow documentation that improve accuracy and adoption.
I develop instructional videos and multimedia to enhance clarity and engagement, and I bring strong experience with Articulate 360, Captivate, and LMS administration. I apply ADDIE and SAM, grounded in adult learning principles, to deliver software systems training that strengthens user proficiency and organizational efficiency.
- 11 years' experience
- Joined December 2025
Languages
- EnglishFluent
Industry experience
- Healthcare
- Education
- Professional Services
Work experience· 6 roles
Partner with healthcare organizations to design and deliver learning programs. Develop engaging eLearning and ILT content using Articulate 360, Rise, and Captivate; facilitate virtual and blended sessions; create instructor guides, job aids, and visual tools that align with compliance and organizational goals.
Deliver system training for internal staff, providers, and clients to support adoption and accuracy on payer and provider platforms. Develop and maintain technical documentation, create eLearning scripts, and produce instructional videos. Convert Captivate content to Articulate Storyline for LMS deployment with accessibility compliance (Section 508/WCAG).
Created eLearning and ILT training aligned with process updates; administered the LMS, tracked completion, and troubleshooted data integrity; collaborated with SMEs and department leads to update content reflecting current policies and tools.
Education
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