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I am a healthcare training professional specializing in designing and delivering eLearning, instructor-led, and blended programs across payer, provider, and care management settings. I translate complex claims, clinical, and operational workflows into clear, actionable learning, and I create job aids, user guides, and workflow documentation that improve accuracy and adoption. I develop instructional videos and multimedia to enhance clarity and engagement, and I bring strong experience with Articulate 360, Captivate, and LMS administration. I apply ADDIE and SAM, grounded in adult learning principles, to deliver software systems training that strengthens user proficiency and organizational efficiency.…I am a healthcare training professional specializing in designing and delivering eLearning, instructor-led, and blended programs across payer, provider, and care management settings. I translate complex claims, clinical, and operational workflows into clear, actionable learning, and I create job aids, user guides, and workflow documentation that improve accuracy and adoption. I develop instructional videos and multimedia to enhance clarity and engagement, and I bring strong experience with Articulate 360, Captivate, and LMS administration. I apply ADDIE and SAM, grounded in adult learning principles, to deliver software systems training that strengthens user proficiency and organizational efficiency.

Shannon Sheppard

Instructional Designer, Content Designer, Content Creator, +2

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I am a healthcare training professional specializing in designing and delivering eLearning, instructor-led, and blended programs across payer, provider, and care management settings. I translate complex claims, clinical, and operational workflows into clear, actionable learning, and I create job aids, user guides, and workflow documentation that improve accuracy and adoption. I develop instructional videos and multimedia to enhance clarity and engagement, and I bring strong experience with Articulate 360, Captivate, and LMS administration. I apply ADDIE and SAM, grounded in adult learning principles, to deliver software systems training that strengthens user proficiency and organizational efficiency.…I am a healthcare training professional specializing in designing and delivering eLearning, instructor-led, and blended programs across payer, provider, and care management settings. I translate complex claims, clinical, and operational workflows into clear, actionable learning, and I create job aids, user guides, and workflow documentation that improve accuracy and adoption. I develop instructional videos and multimedia to enhance clarity and engagement, and I bring strong experience with Articulate 360, Captivate, and LMS administration. I apply ADDIE and SAM, grounded in adult learning principles, to deliver software systems training that strengthens user proficiency and organizational efficiency.

Available to hire

I am a healthcare training professional specializing in designing and delivering eLearning, instructor-led, and blended programs across payer, provider, and care management settings. I translate complex claims, clinical, and operational workflows into clear, actionable learning, and I create job aids, user guides, and workflow documentation that improve accuracy and adoption.

I develop instructional videos and multimedia to enhance clarity and engagement, and I bring strong experience with Articulate 360, Captivate, and LMS administration. I apply ADDIE and SAM, grounded in adult learning principles, to deliver software systems training that strengthens user proficiency and organizational efficiency.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Business Process Trainer at Educology Solutions

March 1, 2024 - Present

Deliver system training for internal staff, providers, and clients to support adoption and accuracy on payer and provider platforms. Develop and maintain technical documentation, create eLearning scripts, and produce instructional videos. Convert Captivate content to Articulate Storyline for LMS deployment with accessibility compliance (Section 508/WCAG).

Instructional Designer at Design Craft Learning Solutions

March 1, 2024 - Present

Partner with healthcare organizations to design and deliver learning programs. Develop engaging eLearning and ILT content using Articulate 360, Rise, and Captivate; facilitate virtual and blended sessions; create instructor guides, job aids, and visual tools that align with compliance and organizational goals.

Training & Development Specialist at Griffis Residential

November 1, 2022 - March 1, 2024

Created eLearning and ILT training aligned with process updates; administered the LMS, tracked completion, and troubleshooted data integrity; collaborated with SMEs and department leads to update content reflecting current policies and tools.

Corporate Trainer at Somatus

August 1, 2021 - April 1, 2022

Facilitated virtual training for nurses and clinical staff on the Somatus platform and CRM tools; produced eLearning modules, video demonstrations, and quick-reference guides; introduced insurer-sponsored integrated care model concepts and addressed workflow/content gaps.

Provider Trainer & Liaison & Outreach Specialist at Kepro

March 1, 2016 - August 1, 2021

Delivered training to healthcare providers on prior authorization workflows, CRM systems, and payer requirements; updated curriculum for 10,000+ providers; developed job aids and video tutorials; served as liaison to identify and troubleshoot gaps in provider understanding.

Senior Community Health Advocate at Centura Health

September 1, 2014 - March 1, 2016

Designed onboarding training across six hospitals; developed a health literacy program to improve patient navigation and access to care; conducted community health needs assessments and facilitated patient enrollment in health benefits.