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Hi, I’m Sherrisa Redhead. I’m a customer support professional with a diverse background spanning B2C and B2B roles. I excel at building strong client relationships, managing high-stakes environments, and guiding teams through dynamic, fast-paced settings. I also bring a meticulous approach to handling confidential data and ensuring seamless operations across departments. Beyond work, I love music and have actively engaged with a well-known steel drum band, which has sharpened my teamwork, creativity, and resilience. I am committed to delivering service excellence, nurturing loyalty, and driving measurable results while continuously learning from new experiences and mentors.…Hi, I’m Sherrisa Redhead. I’m a customer support professional with a diverse background spanning B2C and B2B roles. I excel at building strong client relationships, managing high-stakes environments, and guiding teams through dynamic, fast-paced settings. I also bring a meticulous approach to handling confidential data and ensuring seamless operations across departments. Beyond work, I love music and have actively engaged with a well-known steel drum band, which has sharpened my teamwork, creativity, and resilience. I am committed to delivering service excellence, nurturing loyalty, and driving measurable results while continuously learning from new experiences and mentors.

Sherrisa Redhead

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Hi, I’m Sherrisa Redhead. I’m a customer support professional with a diverse background spanning B2C and B2B roles. I excel at building strong client relationships, managing high-stakes environments, and guiding teams through dynamic, fast-paced settings. I also bring a meticulous approach to handling confidential data and ensuring seamless operations across departments. Beyond work, I love music and have actively engaged with a well-known steel drum band, which has sharpened my teamwork, creativity, and resilience. I am committed to delivering service excellence, nurturing loyalty, and driving measurable results while continuously learning from new experiences and mentors.…Hi, I’m Sherrisa Redhead. I’m a customer support professional with a diverse background spanning B2C and B2B roles. I excel at building strong client relationships, managing high-stakes environments, and guiding teams through dynamic, fast-paced settings. I also bring a meticulous approach to handling confidential data and ensuring seamless operations across departments. Beyond work, I love music and have actively engaged with a well-known steel drum band, which has sharpened my teamwork, creativity, and resilience. I am committed to delivering service excellence, nurturing loyalty, and driving measurable results while continuously learning from new experiences and mentors.

Available to hire

Hi, I’m Sherrisa Redhead. I’m a customer support professional with a diverse background spanning B2C and B2B roles. I excel at building strong client relationships, managing high-stakes environments, and guiding teams through dynamic, fast-paced settings. I also bring a meticulous approach to handling confidential data and ensuring seamless operations across departments.

Beyond work, I love music and have actively engaged with a well-known steel drum band, which has sharpened my teamwork, creativity, and resilience. I am committed to delivering service excellence, nurturing loyalty, and driving measurable results while continuously learning from new experiences and mentors.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Support Lead at Dr. Luissa Jacob Private Practice

March 1, 2023 - November 6, 2025

As Customer Support Lead for Dr. Luissa Jacob's private practice, I manage confidential client data and provide compassionate support to pet owners following surgical procedures. I also coordinate schedules for surgical theaters and arrange the cleaning and organization of examination rooms and surgical suites to maintain a high standard of care.

Customer Success Manager at SoSure Marketing

March 1, 2023 - March 1, 2023

I supported the Customer Support function by gathering critical client feedback from international clients, reducing churn and boosting retention rates. I managed client engagement from acquisition to retention and collaborated across departments to help adapt strategies that maintain our competitive edge in a dynamic market.

Volunteer Work Support Leader at TTSPCA - OnSight

September 1, 2020 - September 1, 2020

I played a key role in fundraising and driving charitable initiatives, managing my team, and actively engaging with the local community. My hands-on involvement helped foster strong connections, enabling us to meet revenue targets.

Volunteer Support Staff at Oxford Street Home - OnSight

December 1, 2019 - December 1, 2019

In my volunteer role at a care home for the elderly, I provided attentive and compassionate support, showing resilience and care in meeting residents' needs. I built strong relationships with residents and staff, ensuring a positive and nurturing environment.