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I’m an OMVIC-certified automotive sales professional with over 10 years of experience spanning dealership operations, customer service, transportation, and direct sales. My background covers auto sales, service advising, rental operations, and customer transportation, giving me a comprehensive view of the dealership lifecycle from service lane to showroom to delivery. I build personal sales pipelines through digital marketing, outbound prospecting, and relationship management, focused on delivering exceptional customer experiences that drive referrals and repeat business. I excel in customer needs analysis, trade-in evaluations, lease/finance education, and long-term client retention. Known for professionalism and clear communication, I strive to educate clients and create memorable experiences that sustain lasting relationships and growth for the dealership and my own brand.…I’m an OMVIC-certified automotive sales professional with over 10 years of experience spanning dealership operations, customer service, transportation, and direct sales. My background covers auto sales, service advising, rental operations, and customer transportation, giving me a comprehensive view of the dealership lifecycle from service lane to showroom to delivery. I build personal sales pipelines through digital marketing, outbound prospecting, and relationship management, focused on delivering exceptional customer experiences that drive referrals and repeat business. I excel in customer needs analysis, trade-in evaluations, lease/finance education, and long-term client retention. Known for professionalism and clear communication, I strive to educate clients and create memorable experiences that sustain lasting relationships and growth for the dealership and my own brand.

Shihab M

Content Creator, Marketing Strategist, Content Designer, +2

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I’m an OMVIC-certified automotive sales professional with over 10 years of experience spanning dealership operations, customer service, transportation, and direct sales. My background covers auto sales, service advising, rental operations, and customer transportation, giving me a comprehensive view of the dealership lifecycle from service lane to showroom to delivery. I build personal sales pipelines through digital marketing, outbound prospecting, and relationship management, focused on delivering exceptional customer experiences that drive referrals and repeat business. I excel in customer needs analysis, trade-in evaluations, lease/finance education, and long-term client retention. Known for professionalism and clear communication, I strive to educate clients and create memorable experiences that sustain lasting relationships and growth for the dealership and my own brand.…I’m an OMVIC-certified automotive sales professional with over 10 years of experience spanning dealership operations, customer service, transportation, and direct sales. My background covers auto sales, service advising, rental operations, and customer transportation, giving me a comprehensive view of the dealership lifecycle from service lane to showroom to delivery. I build personal sales pipelines through digital marketing, outbound prospecting, and relationship management, focused on delivering exceptional customer experiences that drive referrals and repeat business. I excel in customer needs analysis, trade-in evaluations, lease/finance education, and long-term client retention. Known for professionalism and clear communication, I strive to educate clients and create memorable experiences that sustain lasting relationships and growth for the dealership and my own brand.

Available to hire

I’m an OMVIC-certified automotive sales professional with over 10 years of experience spanning dealership operations, customer service, transportation, and direct sales. My background covers auto sales, service advising, rental operations, and customer transportation, giving me a comprehensive view of the dealership lifecycle from service lane to showroom to delivery. I build personal sales pipelines through digital marketing, outbound prospecting, and relationship management, focused on delivering exceptional customer experiences that drive referrals and repeat business.

I excel in customer needs analysis, trade-in evaluations, lease/finance education, and long-term client retention. Known for professionalism and clear communication, I strive to educate clients and create memorable experiences that sustain lasting relationships and growth for the dealership and my own brand.

Skills

Brand Identity

Experience Level

Brand Identity

Intermediate

Language

English

Fluent

Work Experience

Auto Sales & Leasing Consultant at Dilawri – Bank Street Kia

November 1, 2025 - Present

Generate and manage personal sales pipeline through social media marketing, outbound prospecting, and referral networking. Conduct needs analysis and vehicle presentations across Kia’s EV, Hybrid, and gas lineup. Educate clients on leasing, financing, residual values, and Kia’s warranty coverage. Perform trade-in evaluations and appraisal appointments to create upgrade opportunities. Maintain detailed CRM records and follow-up schedules to maximize closing ratio. Deliver professional test drives and product walkarounds tailored to customer needs. Collaborate with finance managers to pre-qualify and structure deals efficiently. Build personal brand presence online to attract inbound leads. Provide post-sale follow-up to generate referrals and repeat clients.

Service Advisor at Myers Hyundai

January 1, 2020 - September 1, 2022

Acted as liaison between technicians and customers for repairs, warranty, and maintenance. Managed repair orders, warranty claims, inspections, and service documentation. Built trust with customers through clear communication and follow-up. Developed deep understanding of dealership service operations and customer retention strategies. Coordinated appointments, parts orders, and customer expectations.

Shuttle Driver at Carling Motors

September 1, 2022 - September 1, 2023

Transported customers safely while assisting with guest check-in and documentation. Supported dealership service flow and customer experience process.

Customer Service Representative at Enterprise Rent-A-Car

September 1, 2017 - January 1, 2020

Managed rental agreements, payments, contracts, and vehicle logistics. Delivered high-level customer service in fast-paced environment. Handled documentation, vehicle inspections, and client relations.

Independent Driver Partner at Uber Canada

January 1, 2015 - Present

Delivered premium customer experiences for thousands of passengers. Operated as an independent contractor managing schedule and client satisfaction. Maintained professional environment and high service standards.

Door-to-Door Sales Representative at Bell OCM

January 1, 2010 - June 1, 2012

Sold telecommunications packages through direct engagement and cold prospecting. Developed foundational skills in objection handling, closing, and lead generation.

Youth Program Assistant at Alexander Community Centre

January 1, 2012 - June 1, 2012

Facilitated youth programs and maintained safe, structured environments.