Shivam Gupta

Lead Engineer for IRIS AI, modernizing a legacy $100M+ ARR product's AI layer and analytics. Built IRIS, a dedicated care and marketing platform, in response to policy changes. Delivered 10 production AI features in a high-velocity pod, enhancing automated content generation, sentiment analysis, and intelligent routing. Served as a forward-deployed engineer, gathering enterprise requirements and shaping the roadmap to migrate from the legacy platform to IRIS AI.

Drove product management and AI engineering for Personas.ai and Eloquens.ai; shipped 12+ features that improved user activation by 25% across both products. Defined product roadmaps and architectural decisions across IgniteTech's enterprise software portfolio. Built MetricsHub, an internal AI usage analytics platform, enabling data-driven decision-making. Built AI agents and internal tooling that reduced cross-team operational overhead by 20%.

Founded and scaled an AI product consultancy; engaged 10+ clients including enterprises, VC firms, and growth-stage startups across the US, Europe, and the Middle East with direct P&L accountability. Built and shipped 8+ production applications end-to-end across healthcare, crypto, finance, and e-commerce. Deployed autonomous AI agents (n8n, LangChain) for sales, marketing, and operations, reducing client manual workload by ~25 hours per week per team. Built the technical foundation for early-stage startup products across fintech, web3, and healthtech; led AI adoption workshops and tool integration.