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Hi, I’m Shanna Smith. I specialize in research, archival metadata creation, and digital preservation, delivering data assets and archival content to clients with a friendly, collaborative approach. I enjoy turning complex requests into accessible, well-documented results, and I’m skilled at navigating databases and metadata standards to support long-term access. Based in Brooklyn, NY, I lead cross-functional workflows, mentor new teammates, and advocate for data quality and thoughtful user experiences. I’m passionate about research and love to learn about topics of all kinds.…Hi, I’m Shanna Smith. I specialize in research, archival metadata creation, and digital preservation, delivering data assets and archival content to clients with a friendly, collaborative approach. I enjoy turning complex requests into accessible, well-documented results, and I’m skilled at navigating databases and metadata standards to support long-term access. Based in Brooklyn, NY, I lead cross-functional workflows, mentor new teammates, and advocate for data quality and thoughtful user experiences. I’m passionate about research and love to learn about topics of all kinds.

Shanna Smith

Data Scientist, Data Analyst, Content Creator, +2

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Hi, I’m Shanna Smith. I specialize in research, archival metadata creation, and digital preservation, delivering data assets and archival content to clients with a friendly, collaborative approach. I enjoy turning complex requests into accessible, well-documented results, and I’m skilled at navigating databases and metadata standards to support long-term access. Based in Brooklyn, NY, I lead cross-functional workflows, mentor new teammates, and advocate for data quality and thoughtful user experiences. I’m passionate about research and love to learn about topics of all kinds.…Hi, I’m Shanna Smith. I specialize in research, archival metadata creation, and digital preservation, delivering data assets and archival content to clients with a friendly, collaborative approach. I enjoy turning complex requests into accessible, well-documented results, and I’m skilled at navigating databases and metadata standards to support long-term access. Based in Brooklyn, NY, I lead cross-functional workflows, mentor new teammates, and advocate for data quality and thoughtful user experiences. I’m passionate about research and love to learn about topics of all kinds.

Available to hire

Hi, I’m Shanna Smith. I specialize in research, archival metadata creation, and digital preservation, delivering data assets and archival content to clients with a friendly, collaborative approach. I enjoy turning complex requests into accessible, well-documented results, and I’m skilled at navigating databases and metadata standards to support long-term access.

Based in Brooklyn, NY, I lead cross-functional workflows, mentor new teammates, and advocate for data quality and thoughtful user experiences. I’m passionate about research and love to learn about topics of all kinds.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Engagement Associate at The Coca-Cola Company

November 1, 2016 - April 1, 2021

Managed customer engagement workflows and asset delivery, overseeing large digital package workflows and maintaining asset records to support future reference. Communicated results to clients and collaborated with internal teams to locate relevant materials in databases. Led onboarding and training for new staff, and contributed to performance metrics across phone, chat, and email channels. Maintained accurate records in Salesforce and Excel, and contributed to weekly, monthly, and annual reporting in Salesforce, Tableau, and Excel.

National Account Coordinator at The Coca-Cola Company

April 1, 2021 - February 1, 2023

Oversee delivery workflows for large digital packages (Globus, Azure), manage asset records across all assets for reference, and coordinate account-related tasks and equipment orders. Lead internal and external communications, contribute to master data cleaning projects, and mentor team members to improve data quality and process efficiency. Spearhead customer-facing initiatives and maintain performance metrics across multiple channels.

Archivist / Data Preservation Specialist at Wood’s Hole Oceanographic Institution

February 1, 2023 - Present

Research and deliver archival video and data assets in response to external requests. Locate relevant materials in databases, communicate results to clients, and support metadata creation and long-term archival workflows. Oversee delivery workflows for large digital packages and help ensure data accessibility and quality for future reference.