Available to hire
Hi! I am a Lead Developer at Apple with a passion for creating engaging digital learning experiences. My background in cybersecurity and software development has equipped me with a unique blend of skills that I apply to design and develop interactive training modules and multimedia content. I love collaborating with teams to enhance user experiences and empower others through technology. I thrive in dynamic environments where I can blend my technical expertise with my love for mentorship and development.
Language
English
Fluent
Japanese
Advanced
Korean
Advanced
Chinese
Advanced
Work Experience
Lead Developer, Internal Tools & Learning Systems at Apple
July 1, 2025 - PresentDeveloped and maintained macOS applications using SwiftUI, including multi-language digital learning modules. Built internal systems for content creation and streamlined learning material delivery workflows.
AppleCare Mentor | Curator T2 at Apple
February 1, 2021 - July 1, 2025Crafted live internal presentations to boost team knowledge. Developed a visually engaging mentoring platform using SwiftUI and designed user-friendly internal guides.
Pro Services Support Advisor (T1–T2) at Apple
July 1, 2014 - February 1, 2021Delivered exceptional customer support via chat, email, and phone, focusing on technical troubleshooting and user-friendly resolutions. Led informal training circles emphasizing empathy.
Operations Manager / Designer / Audio Engineer at Press Record LLC
April 1, 2007 - January 1, 2021Designed visual branding materials, mixed music, and directed creative campaigns for recording artists and advertising agencies.
Inbound Banker Coach & Technical Support Rep at Wells Fargo
January 1, 2009 - July 1, 2014Assisted with complex financial tasks and provided tech support for mobile banking, focusing on customer satisfaction through clear communication.
Education
Master of Information Technology – Cybersecurity Concentration at American InterContinental University
January 1, 2023 - May 1, 2025Bachelor of Science in Information Technology – Digital Investigations at American InterContinental University
January 1, 2020 - February 1, 2023Qualifications
Harvard/Alison CS50: Intro to Computer Science
January 11, 2030 - January 30, 2026Apple Certified Mac Integration
January 11, 2030 - January 30, 2026AIU: Computer Forensics
January 11, 2030 - January 30, 2026Industry Experience
Education, Media & Entertainment, Professional Services, Software & Internet
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