Senior Automation Developer at Rogers Communications Inc.

Developed and deployed 40+ network automation solutions using Python and Robot Framework, including auto-diagnostic and auto-resolution scripts that eliminated extensive manual intervention. Built a full-stack network operations dashboard using Django and React.js, enabling real-time monitoring, faster troubleshooting, and improved operational visibility. Integrated new network devices into Netcool, implementing and customizing new MIBs aligned with Rogers’ network standards to enhance event correlation and monitoring accuracy. Created UI automation scripts for legacy systems and led the migration of PHP applications to Django, modernizing the platform and improving performance and maintainability. Designed and deployed generative AI and predictive automation systems, trained on company data to forecast network issues and automate reporting, saving significant operational hours.

Online Programmer at Ubisoft

Sserved as the primary technical contact for Rainbow Six and Mario production teams, resolving critical game development blockers and implementing new features for global titles. Spearheaded the architectural migration for Rainbow Six, enabling seamless cross-platform play and progression across PC, PlayStation, and Xbox for a player base exceeding 80 million. Provided specialized API support and maintenance for the Mario franchise and other legacy titles, ensuring 99.9% uptime while integrating modern online backend services. Developed Python scripts to perform targeted API testing and data updates, streamlining the debugging process.

Technical Support Representative at Gatestone Inc.

Conducted root cause analysis and developed standardized procedures that reduced resolution times and prevented recurring issues. Provided timely technical support via email and managed scheduled maintenance to minimize service disruption. Documented all interactions in ServiceNow and escalated issues appropriately, maintaining comprehensive records for improved client satisfaction. Managed end-to-end incident resolution while consistently achieving 100% SLA compliance and minimal downtime. Identified process improvements and provided leadership feedback to enhance support workflows and system stability.

Mobile App Developer Instructor at Canadian College of Business, Science, & Technology

Designed and delivered engaging mobile app development lessons and practical tutorials with the instructional team. Provided ongoing support, clear feedback, and guidance to students during lectures, projects, and office hours. Assessed student progress through assignments and projects, contributing to skill development and understanding. Built a collaborative classroom environment promoting peer learning and active problem solving. Developed and updated curriculum with industry best practices, integrating new tools and participating in tech activities.

Mobile Application Developer at Job-o

Led Android app development in a startup environment, designing features and backend integrations to meet user needs. Worked closely with founders and early users to iterate products, optimize APIs, and enhance mobile communication. Conducted full development lifecycle from prototyping, testing, deployment, to feedback-driven improvements. Applied best practices in development and testing, promoting rapid development and team collaboration.