Available to hire
I am an adaptable, competent, and enthusiastic professional who takes pride in my work, communicates clearly, and builds strong working relationships quickly with a wide range of people. I excel at administrative tasks, data management, and IT systems, and I bring flexibility and a proactive mindset to every role.
Throughout my career I have combined collections, sales, and field operations with solid data entry and reporting skills. I am proficient with CRM platforms, MS Office, and BI tools, and I am comfortable working in fast-paced environments to drive outcomes and deliver value to teams and clients.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Swahili
Advanced
Luganda
Advanced
Work Experience
Call Center Operator at Unateus International
January 1, 2024 - PresentManaged a high volume of inbound and outbound calls, improving customer satisfaction ratings by 20%. Streamlined communication processes between departments, reducing customer query resolution time by 25%. Enhanced customer feedback mechanisms resulting in quicker response times and improved satisfaction scores.
Sales Agent at African Clean Energy (ACE)
January 1, 2025 - PresentManaging sales team and field prospecting, identifying potential leads, updating Google Form daily and closing leads, calling and follow-up of prospects, tele-collection and monitoring of overdue accounts.
Collection Officer at Boda-Banja Ltd
January 1, 2023 - January 1, 2024Updating CRM and data entry, following up of customers lacking payments, impounding of motorcycles that are overdue, following up with police cases and revenue issues.
Field Investigation Officer at Boda-Banja Ltd
January 1, 2022 - January 1, 2023Credit assessment and valuation, verifying customers' credentials and residence, data entry and report writing.
Tele-sale Loan Officer / Debt Collector at Volantis Company Ltd
January 1, 2022 - January 1, 2022Tele collection of 90-180 days overdue accounts, tele marketing and product campaign to new customers, updating of CRM and customer follow-up.
Regional Sales Representative (Eastern) at HMH - Rainbow Ltd (Yo-Kuku)
January 1, 2020 - January 1, 2022Following up with customers' order and placement, collection of cheque due for banking and customers' accounts reconciliation, weekly and monthly timely report writing, retail shop supervision and monitoring.
Merchandiser at HMH - Rainbow Limited (Yo-Kuku)
January 1, 2018 - January 1, 2019Following up with customers' order and placement, weekly and monthly report writing, organizing display of goods on shelves while noting damages and expiry.
Sales Executive at HMH - Rainbow Limited (Yo-Kuku)
January 1, 2017 - January 1, 2018Attending to walk-in customers, responsible for general cleanliness of the shop, stock receiving/taking and reconciliation, banking and weekly/monthly report writing.
Education
Diploma in Information Technology for Business at Uganda Institute of Information and Communications Technology
January 1, 2011 - December 31, 2013Uganda Advanced Certificate of Education at Gulu Secondary School
January 1, 2008 - December 31, 2009Uganda Certificate of Education at Alliance High School
January 1, 2006 - December 31, 2007Bachelor at Makerere University
January 1, 2017 - January 1, 2020Diploma in Information Technology for Business at Uganda Institute of Information and Communication Technology (UICT)
January 1, 2011 - January 1, 2013Uganda Advanced Certificate of Education (A-Level) at Gulu Secondary School
January 1, 2008 - January 1, 2009Uganda Certificate of Education (O-Level) at Alliance High School Gulu
January 1, 2006 - January 1, 2007Qualifications
Financial Planning, Budgeting and Expenditure Management
May 1, 2014 - May 31, 2014Good Manufacturing Practices (GMPs)
June 1, 2018 - June 30, 2018The Sales Process & Territory Management Training
November 1, 2017 - November 30, 2017Leadership Training Seminar
May 1, 2014 - May 31, 2014Power BI for Beginners
April 11, 2025 - August 4, 2025Power BI Business Intelligence
January 11, 2030 - January 7, 2026Safe Food Good Manufacturing Practices
January 11, 2030 - January 7, 2026Sales Process and Territory Management
January 11, 2030 - January 7, 2026Industry Experience
Financial Services, Retail, Consumer Goods, Telecommunications, Transportation & Logistics, Wholesale & Distribution, Professional Services, Computers & Electronics, Education, Energy & Utilities, Other, Software & Internet, Media & Entertainment
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