Available to hire
I am a creative and detail-oriented web designer and manager with a strong background in customer service, digital marketing, and e-commerce operations. I excel in Shopify management, website design, and online branding, and I pride myself on delivering engaging, user-friendly digital experiences that drive sales and strengthen brand identity. I thrive in fast-paced environments and enjoy leading cross-functional teams to create cohesive, high-quality solutions.
My approach combines visual design with practical operation insight, ensuring that digital experiences not only look great but also perform effectively in real-world business contexts. I’m motivated by user-centric design, data-informed decisions, and continuous learning to keep brands competitive in evolving markets.
Experience Level
Language
English
Fluent
Work Experience
Volunteer English Tutor
January 1, 2015 - December 31, 2024Volunteer tutoring, language development, and basic English instruction.
Lead Staff at Circle Foods
January 1, 2020 - December 31, 2022Led staff operations, oversaw cash handling and customer service.
Dance Teacher
January 1, 2020 - December 31, 2022Delivered dance instruction; adapted to diverse roles including cashier, server, and stall management.
Dance Teacher
January 1, 2023 - December 31, 2024Dance teaching role continued with additional classes and camps.
Freelance Skincare Consultant at Mumbai (Freelance)
April 1, 2023 - April 30, 2024Provided personalized skincare consultations; leveraged product knowledge and active listening to deliver tailored solutions. Consistently exceeded sales targets through client education and product recommendations. Taught fundamental drawing skills to seven children diagnosed with ADHD.
Credit Card Fraud Specialist at Teleperformance for JPMorgan Chase (US)
November 10, 2023 - April 10, 2024Managed calls as a credit card fraud specialist; organized team meetings; drafted agendas, minutes, and necessary paperwork; supported onboarding of new staff.
Intern at Mumbai
September 1, 2020 - October 1, 2022Interned in Mumbai; gained insights into company operations, organized files, scheduled meetings, and managed vendors; helped coordinate cross-team activities and documentation.
Supervisor / Kitchen Operations at GBCatering at HOC Muskoka
June 1, 2025 - August 31, 2025Directed kitchen preps and dishwashing operations in a high-volume environment; collaborated with owners to streamline meal service; oversaw sanitation and supply organization; ensured health and safety standards.
Restaurant Team Member / Cashier / Server / Stall Manager at The Restaurant (Cambridge)
October 1, 2025 - January 31, 2026Managed restaurant operations with the owner, POS system, guest handling; performed roles including cleaner, packer, dish washer, cashier, and kitchen handler; adapted to various responsibilities.
Operations & Customer Experience at Best Buy
October 1, 2025 - January 1, 2026Managed high-volume POS systems and complex financial transactions with 100% accuracy; provided technical code support to resolve front-end system issues. Optimized end-to-end logistics for e-commerce orders, managed high-priority packaging and shipping to meet daily deadlines. Coordinated stock management and floor replenishment workflows using digital tracking to maintain product availability and improve warehouse efficiency. Trained cross-functional teams to ensure a consistent customer experience across departments.
Lead Staff at Circle Foods
January 1, 2025 - April 1, 2025Managed daily operations, POS systems, and customer interactions to ensure smooth service delivery. Oversaw a cross-functional team, coordinating kitchen, cashier, and packaging workflows. Implemented digital tracking for inventory and orders, improving efficiency by 20%.
Supervisor at GB Catering, HOC Muskoka
June 1, 2025 - August 1, 2025Directed kitchen prep and dishwashing operations in a high-volume environment. Collaborated with ownership to streamline service processes and improve team productivity. Maintained top-tier health and safety standards while managing supply organization.
Sr. Customer Service Executive at Teleperformance – JP Morgan & Chase US
November 1, 2023 - April 1, 2024Managed client communications and fraud investigations for U.S. credit card accounts. Organized team meetings, drafted reports, and supported onboarding of new staff. Strengthened leadership and analytical skills in a high-pressure environment.
Interior Designer at Freelance & Internship Experience
January 1, 2020 - December 31, 2022Designed and executed three residential projects, managing client expectations and vendor coordination. Created digital design presentations and layouts, integrating user feedback for improved aesthetics. Developed a strong eye for visual balance, composition, and user-centered design skills now applied to web design.
Education
Post Graduation Diploma in Interior Design at St. Francis Institute of Art & Design
January 11, 2030 - February 4, 2026Diploma in Interior Design at Conestoga College
January 11, 2030 - February 4, 2026Postgraduate Diploma – Interactive Media Management at Conestoga College, Kitchener
January 11, 2030 - March 11, 2026Postgraduate Diploma – VR Production at Conestoga College, Doon
January 11, 2030 - March 11, 2026Bachelor of Science – Interior Design at St. Francis Institute of Art & Design, Mumbai
January 11, 2030 - March 11, 2026Qualifications
Industry Experience
Education, Professional Services, Media & Entertainment, Retail, Other, Software & Internet
Experience Level
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