Data Analyst y Power BI Specialist con experiencia creando, editando y optimizando dashboards claros y accionables para la toma de decisiones. Trabajo con datos operativos y de negocio, asegurando precisión, consistencia y visualizaciones fáciles de interpretar. Realizo proyectos urgentes y de corto plazo, con entregas rápidas y comunicación clara en entornos 100% remotos.

Sofía Flores

Data Analyst y Power BI Specialist con experiencia creando, editando y optimizando dashboards claros y accionables para la toma de decisiones. Trabajo con datos operativos y de negocio, asegurando precisión, consistencia y visualizaciones fáciles de interpretar. Realizo proyectos urgentes y de corto plazo, con entregas rápidas y comunicación clara en entornos 100% remotos.

Available to hire

Data Analyst y Power BI Specialist con experiencia creando, editando y optimizando dashboards claros y accionables para la toma de decisiones. Trabajo con datos operativos y de negocio, asegurando precisión, consistencia y visualizaciones fáciles de interpretar. Realizo proyectos urgentes y de corto plazo, con entregas rápidas y comunicación clara en entornos 100% remotos.

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Experience Level

Expert
Expert
Intermediate
Intermediate

Work Experience

Vendor Performance Analyst at PedidosYa
October 1, 2022 - Present
Currently overseeing the review and validation of operational metrics and KPIs. I focus on data quality control, identifying inconsistencies in reports, analyzing critical information to spot deviations and improvement opportunities, and creating reports based on multiple data sources.
Team Leader at PedidosYa
March 1, 2022 - September 30, 2022
Managed quality, productivity, and compliance objectives. Conducted internal audits and reviewed operational processes while analyzing results to ensure consistency and accuracy.
Supervisor at MetroCall Contact Center
September 1, 2021 - March 31, 2022
Conducted audits on the quality and accuracy of information provided by operational teams, ensuring compliance with guidelines and standards while identifying areas for improvement.
Team Leader at MetroCall Contact Center
July 1, 2020 - September 30, 2021
Analyzed performance and consistency in results, providing written feedback and coaching based on objective metrics.
Customer Experience Agent at MetroCall Contact Center
June 1, 2020 - July 31, 2021
Focused on customer service with an emphasis on accuracy, clarity, and adherence to operational processes.

Education

Licenciatura en Estadística at Facultad de Ciencias Económicas y de Administración
January 1, 2024 - January 2, 2026

Qualifications

Data Analytics
January 1, 2023 - January 2, 2026
Tableau
January 1, 2023 - January 2, 2026
Excel
January 1, 2023 - January 2, 2026
Looker Studio
January 1, 2024 - January 2, 2026
Google Analytics
January 1, 2024 - January 2, 2026

Industry Experience

Professional Services, Software & Internet

Experience Level

Expert
Expert
Intermediate
Intermediate

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