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Data Analyst y Power BI Specialist con experiencia creando, editando y optimizando dashboards claros y accionables para la toma de decisiones. Trabajo con datos operativos y de negocio, asegurando precisión, consistencia y visualizaciones fáciles de interpretar. Realizo proyectos urgentes y de corto plazo, con entregas rápidas y comunicación clara en entornos 100% remotos.…

Sofía Flores

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Data Analyst y Power BI Specialist con experiencia creando, editando y optimizando dashboards claros y accionables para la toma de decisiones. Trabajo con datos operativos y de negocio, asegurando precisión, consistencia y visualizaciones fáciles de interpretar. Realizo proyectos urgentes y de corto plazo, con entregas rápidas y comunicación clara en entornos 100% remotos.…

Available to hire

Data Analyst y Power BI Specialist con experiencia creando, editando y optimizando dashboards claros y accionables para la toma de decisiones. Trabajo con datos operativos y de negocio, asegurando precisión, consistencia y visualizaciones fáciles de interpretar. Realizo proyectos urgentes y de corto plazo, con entregas rápidas y comunicación clara en entornos 100% remotos.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Work Experience

Vendor Performance Analyst at PedidosYa

October 1, 2022 - Present

Currently overseeing the review and validation of operational metrics and KPIs. I focus on data quality control, identifying inconsistencies in reports, analyzing critical information to spot deviations and improvement opportunities, and creating reports based on multiple data sources.

Team Leader at PedidosYa

March 1, 2022 - September 30, 2022

Managed quality, productivity, and compliance objectives. Conducted internal audits and reviewed operational processes while analyzing results to ensure consistency and accuracy.

Supervisor at MetroCall Contact Center

September 1, 2021 - March 31, 2022

Conducted audits on the quality and accuracy of information provided by operational teams, ensuring compliance with guidelines and standards while identifying areas for improvement.

Team Leader at MetroCall Contact Center

July 1, 2020 - September 30, 2021

Analyzed performance and consistency in results, providing written feedback and coaching based on objective metrics.

Customer Experience Agent at MetroCall Contact Center

June 1, 2020 - July 31, 2021

Focused on customer service with an emphasis on accuracy, clarity, and adherence to operational processes.