Sofia Kikilintzia
Hi, I’m Sofia. I’m a Customer Success Manager with 5+ years of experience in SaaS, digital marketing, and partner management.
About
Hi, I’m Sofia. I’m a Customer Success Manager with 5+ years of experience in SaaS, digital marketing, and partner management. I excel at building long-term relationships with enterprise clients, driving retention, and unlocking upsell opportunities, all while aligning customer outcomes with business growth.
I thrive in cross-cultural teams and use data-driven strategies to inform onboarding, enablement, and ongoing success programs. I’m fluent in Greek, English, French, and Spanish, and I enjoy turning complex challenges into clear, actionable plans that drive results for both customers and the business.
- 14 years' experience
- Joined September 2025
Skills· 15
Languages
- Greek, ModernFluent
- EnglishFluent
- FrenchFluent
- Spanish; CastilianAdvanced
Industry experience
- Media & Entertainment
- Professional Services
- Education
- Software & Internet
- Other
- Non-Profit Organization
- Travel & Hospitality
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Work experience· 14 roles
Primary contact for enterprise accounts, building long-term relationships that boosted retention rates by 20% and unlocked upsell opportunities. Led onboarding and training programs, reducing time-to-adoption by 10% and improving product engagement scores. Partnered with sales on strategic pricing updates, contributing to an increase in average revenue per customer. Proactively resolved complex client issues, achieving customer satisfaction scores above 95%.
Drove customer success as the main point of contact, ensuring client satisfaction and long-term retention. Assisted clients with troubleshooting, explained and promoted product features. Supported the company in driving additional sales and implementing price increases.
Managed acquisition of new partners across EMEA, growing the network by 30% within 18 months. Designed and launched targeted campaigns that increased partner engagement and conversion rates by 12%. Strengthened partner retention through enablement initiatives and streamlined onboarding.
Education· 9
Certifications and awards· 5
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