Hi, I’m Sofia. I’m a Customer Success Manager with 5+ years of experience in SaaS, digital marketing, and partner management. I excel at building long-term relationships with enterprise clients, driving retention, and unlocking upsell opportunities, all while aligning customer outcomes with business growth. I thrive in cross-cultural teams and use data-driven strategies to inform onboarding, enablement, and ongoing success programs. I’m fluent in Greek, English, French, and Spanish, and I enjoy turning complex challenges into clear, actionable plans that drive results for both customers and the business.…

Sofia Kikilintzia

Hi, I’m Sofia. I’m a Customer Success Manager with 5+ years of experience in SaaS, digital marketing, and partner management. I excel at building long-term relationships with enterprise clients, driving retention, and unlocking upsell opportunities, all while aligning customer outcomes with business growth. I thrive in cross-cultural teams and use data-driven strategies to inform onboarding, enablement, and ongoing success programs. I’m fluent in Greek, English, French, and Spanish, and I enjoy turning complex challenges into clear, actionable plans that drive results for both customers and the business.…

Available to hire

Hi, I’m Sofia. I’m a Customer Success Manager with 5+ years of experience in SaaS, digital marketing, and partner management. I excel at building long-term relationships with enterprise clients, driving retention, and unlocking upsell opportunities, all while aligning customer outcomes with business growth.

I thrive in cross-cultural teams and use data-driven strategies to inform onboarding, enablement, and ongoing success programs. I’m fluent in Greek, English, French, and Spanish, and I enjoy turning complex challenges into clear, actionable plans that drive results for both customers and the business.

See more

Skills

Experience Level

Language

Greek, Modern
Fluent
English
Fluent
French
Fluent
Spanish; Castilian
Advanced

Work Experience

Customer Success Manager at Lempire
December 31, 2024 - September 18, 2025
Drove customer success as the main point of contact, ensuring client satisfaction and long-term retention. Assisted clients with troubleshooting, explained and promoted product features. Supported the company in driving additional sales and implementing price increases.
Partners Acquisition Manager EMEA (B2B,B2C) at Meero
June 30, 2021 - September 18, 2025
Managed onboarding, email campaigns, customer enablement, and project management. Focused on long-term retention and growth across the Europe, Middle East, and Africa region.
Freelance Digital Marketer at Upwork Global Inc. (US) / Upwork
December 31, 2019 - September 18, 2025
Provided copywriting, newsletters, Facebook and Google ads, and community management for various clients on the Upwork platform.
Customer Service at National Museums of France
June 30, 2019 - September 18, 2025
Delivered customer service support for museum visitors, handling inquiries and assisting on-site operations.
Administrative Assistant at International Film Festival of Athens
January 1, 2017 - September 18, 2025
Administrative support within the festival’s operations and coordination.
Sales at MSPS, Integrated Marketing and Sales Services Agency, Athens, Greece (PAPASTRATOS, a subsidiary of Philip Morris International)
December 31, 2015 - September 18, 2025
Sales activities and integrated marketing services for clients in the Greek market.
Internship (Marketing team) at Upgrade Promotion Company, Thessaloniki, Greece
January 1, 2011 - September 18, 2025
Marketing team internship supporting campaigns and promotional activities.
Customer Success Manager at Lempire
December 31, 2024 - September 19, 2025
Primary contact for enterprise accounts, building long-term relationships that boosted retention rates by 20% and unlocked upsell opportunities. Led onboarding and training programs, reducing time-to-adoption by 10% and improving product engagement scores. Partnered with sales on strategic pricing updates, contributing to an increase in average revenue per customer. Proactively resolved complex client issues, achieving customer satisfaction scores above 95%.
Partners Acquisition Manager EMEA (B2B & B2C) at Meero
June 30, 2021 - September 19, 2025
Managed acquisition of new partners across EMEA, growing the network by 30% within 18 months. Designed and launched targeted campaigns that increased partner engagement and conversion rates by 12%. Strengthened partner retention through enablement initiatives and streamlined onboarding.
Freelance Digital Marketer at Upwork Global Inc. (US)
December 31, 2019 - September 19, 2025
Delivered international marketing campaigns, improving client visibility and sales. Produced newsletters and online content that boosted loyalty and repeat purchases.
Customer Service at National Museums of France
June 30, 2019 - September 19, 2025
Ensured a high-quality visitor experience in a multilingual environment. Handled ticketing, inquiries, and complaints with professionalism and efficiency.
Administrative Assistant at International Film Festival of Athens
December 31, 2017 - September 19, 2025
Coordinated schedules, logistics, and communication for international participants. Supported screenings, cultural events, and high-profile delegations.
Sales at MSPS (Subsidiary of Philip Morris International)
December 31, 2015 - September 19, 2025
Consistently exceeded sales quotas through targeted campaigns. Built and nurtured long-term client relationships, driving sustained growth.
Marketing Intern at Upgrade Promotion Company
December 31, 2011 - September 19, 2025
Assisted in promotional campaigns and market research. Supported execution of events and activations across multiple locations.

Education

Training in Paid Marketing (SEA) at Growth Makers, Paris, France
January 1, 2022 - September 18, 2025
Training in Community Management at Take-off, E-catalyst, Paris, France
January 1, 2021 - September 18, 2025
BA in Theatre Studies and Acting at Professional Drama School “DILOS”, Athens, Greece
January 1, 2012 - January 1, 2015
Exchange Program Erasmus at University of Malaga, Malaga, Spain
January 1, 2009 - January 1, 2010
Business Administration BA at University of Macedonia of Economic and Social Sciences, Thessaloniki, Greece
September 19, 2012 - September 19, 2015
Training in Paid Marketing (SEA) at Growth Makers
January 1, 2022 - September 19, 2025
Training in Community Management at Take-off, E-catalyst
January 1, 2021 - September 19, 2025
Erasmus Exchange at University of Malaga
January 1, 2009 - January 1, 2010
Bachelor of Business Administration at University of Macedonia of Economic and Social Sciences
January 1, 2006 - December 31, 2012

Qualifications

MOS Certificate (Microsoft Office)
January 11, 2030 - September 18, 2025
Certificate MOS
January 11, 2030 - September 18, 2025
MOS Certificate - Microsoft Office Specialist
January 11, 2030 - September 18, 2025
BA in Theatre Studies
January 1, 2012 - December 31, 2015
MOS Certification (Microsoft Office Specialist)
January 11, 2030 - September 19, 2025

Industry Experience

Media & Entertainment, Professional Services, Education, Software & Internet, Other, Non-Profit Organization, Travel & Hospitality

Skills

Experience Level