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I'm Jessica Hayes Richardson, an IT professional with over 10 years of experience in Quality Assurance across standalone and web-based enterprise applications. I specialize in testing methodologies, automation strategies, and SDLC processes, and I excel at leading QA teams, optimizing test strategies, and collaborating with cross-functional groups to drive efficiency and product quality. I am recognized for strong leadership, problem-solving, and mentoring abilities, with a track record of driving process improvements and delivering reliable software. I enjoy partnering with stakeholders to resolve complex technical issues and ensure customer-focused outcomes.…I'm Jessica Hayes Richardson, an IT professional with over 10 years of experience in Quality Assurance across standalone and web-based enterprise applications. I specialize in testing methodologies, automation strategies, and SDLC processes, and I excel at leading QA teams, optimizing test strategies, and collaborating with cross-functional groups to drive efficiency and product quality. I am recognized for strong leadership, problem-solving, and mentoring abilities, with a track record of driving process improvements and delivering reliable software. I enjoy partnering with stakeholders to resolve complex technical issues and ensure customer-focused outcomes.

Jessica Hayes

QA Engineer, Developer, Web Developer, +2

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I'm Jessica Hayes Richardson, an IT professional with over 10 years of experience in Quality Assurance across standalone and web-based enterprise applications. I specialize in testing methodologies, automation strategies, and SDLC processes, and I excel at leading QA teams, optimizing test strategies, and collaborating with cross-functional groups to drive efficiency and product quality. I am recognized for strong leadership, problem-solving, and mentoring abilities, with a track record of driving process improvements and delivering reliable software. I enjoy partnering with stakeholders to resolve complex technical issues and ensure customer-focused outcomes.…I'm Jessica Hayes Richardson, an IT professional with over 10 years of experience in Quality Assurance across standalone and web-based enterprise applications. I specialize in testing methodologies, automation strategies, and SDLC processes, and I excel at leading QA teams, optimizing test strategies, and collaborating with cross-functional groups to drive efficiency and product quality. I am recognized for strong leadership, problem-solving, and mentoring abilities, with a track record of driving process improvements and delivering reliable software. I enjoy partnering with stakeholders to resolve complex technical issues and ensure customer-focused outcomes.

Available to hire

I’m Jessica Hayes Richardson, an IT professional with over 10 years of experience in Quality Assurance across standalone and web-based enterprise applications. I specialize in testing methodologies, automation strategies, and SDLC processes, and I excel at leading QA teams, optimizing test strategies, and collaborating with cross-functional groups to drive efficiency and product quality.

I am recognized for strong leadership, problem-solving, and mentoring abilities, with a track record of driving process improvements and delivering reliable software. I enjoy partnering with stakeholders to resolve complex technical issues and ensure customer-focused outcomes.

Skills

SQL

JIRA

Microsoft SQL

Experience Level

SQL

Expert

JIRA

Expert

Microsoft SQL

Expert

Work Experience

Senior QA Specialist (QA Prime) at Entrust Corp

February 1, 2012 - Present

Lead QA initiatives for cloud platforms managing digital certificate lifecycles. Defined and execute comprehensive test plans and cases based on functional requirements and user stories. Spearheaded a process improvement initiative, reducing production and regression testing cycles by over 50% by collaborating with automation teams. Mentor and train QA team members, enhancing capabilities and adherence to best practices. Utilize SQL queries for data validation and manipulation to support rigorous test scenarios. Work closely with project managers, developers, and stakeholders to identify and resolve technical issues. Recognized with multiple awards for customer focus, collaboration, and leadership.

Quality System Engineer at GE Energy (Contractor)

January 1, 2011 - February 1, 2012

Managed multiple QA projects for mobile mapping systems using GIS technology. Developed and executed test cases based on requirements, ensuring comprehensive test coverage. Led defect tracking and resolution efforts using HP Quality Center. Collaborated with project managers and developers to enhance software quality and user experience. Authored release notes and quality reports for key stakeholders.

Tech Quality Specialist (eCommerce & POS Systems) at FedEx (Contractor)

March 1, 2010 - December 1, 2010

Conducted testing and quality assessments for FedEx’s Order to Pay, Point of Sale, and e-Commerce applications. Developed and executed detailed test cases for functional and regression testing. Utilized SQL queries for test data validation and financial audits. Provided mentorship and training to junior testers, improving overall team efficiency. Reported and managed defects through HP Quality Center, ensuring timely issue resolution.