I'm detail-oriented, and genuinely passionate about design and social media.

Sophia Congreso

I'm detail-oriented, and genuinely passionate about design and social media.

Available to hire

I’m detail-oriented, and genuinely passionate about design and social media.

Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Work Experience

Freelance Social Media Manager at Kooh Marketing
June 1, 2026 - Present
Manages social strategy and a content calendar for a boutique aesthetics brand, ensuring visual identity and brand voice across Instagram and Facebook. Creates and maintains consistent posting plans, with an emphasis on brand cohesion and campaign readiness within tight timelines.
Administrative Assistant & Marketing Coordinator at Mortgage Alliance
March 1, 2025 - Present
Plans and executes multi-platform social content calendars and tracks engagement to optimize performance. Generated 8+ inbound leads via Facebook Ads and Mailchimp, contributing to $4.3M+ in mortgage volume (average deal size $500K). Manages end-to-end mortgage file fulfillment by coordinating documentation across the loan processing pipeline.
Freelance Brand & Web Designer at Self-Employed
September 1, 2023 - July 1, 2024
Designs and maintains client websites on Squarespace, applying brand identity and UX principles to support client goals and online presence.
Guest Service Agent at Welcome Inns Hotel | Strata Hotel
January 1, 2022 - January 1, 2025
Managed bookings, handled guest inquiries, and resolved issues in a high-volume environment. Built strong communication, multitasking, and problem-solving skills while supporting guest satisfaction.

Education

Bachelor of Arts in Communications at University of Ottawa
September 1, 2023 - October 1, 2025
Business Administration coursework at St. Lawrence College
September 1, 2021 - April 1, 2023
Mortgage Agent Level 1 Certification at CMHC
January 1, 2025 - July 9, 2026
Social Media Professional Certificate at Hootsuite
January 1, 2026 - July 9, 2026
Inbound Marketing Certification at HubSpot Academy
February 1, 2026 - July 9, 2026

Qualifications

Mortgage Agent Level 1 Certification (CMHC)
January 1, 2025 - July 9, 2026
Social Media Professional Certificate (Hootsuite)
January 1, 2026 - July 9, 2026
Inbound Marketing Certification (HubSpot Academy)
February 1, 2026 - July 9, 2026

Industry Experience

Real Estate & Construction, Media & Entertainment, Professional Services, Travel & Hospitality