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I am a dedicated ICT Technical Specialist with over 7 years of experience delivering technical support and optimizing IT infrastructure for seamless operations. I enjoy turning complex technical challenges into practical, scalable solutions. I am now looking to leverage my software development and digital transformation experience to help a forward-thinking organization grow, improve security, and align IT applications with business goals. I bring strong analytical thinking, effective communication, and a calm, collaborative approach to problem solving. My background spans developing feature-rich software, implementing IT service management, and leading cross-functional initiatives that boost efficiency and user adoption.…I am a dedicated ICT Technical Specialist with over 7 years of experience delivering technical support and optimizing IT infrastructure for seamless operations. I enjoy turning complex technical challenges into practical, scalable solutions. I am now looking to leverage my software development and digital transformation experience to help a forward-thinking organization grow, improve security, and align IT applications with business goals. I bring strong analytical thinking, effective communication, and a calm, collaborative approach to problem solving. My background spans developing feature-rich software, implementing IT service management, and leading cross-functional initiatives that boost efficiency and user adoption.

JOE MWANIKI KARIUKI

Web Developer, Programmer, Full Stack Developer, +2

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I am a dedicated ICT Technical Specialist with over 7 years of experience delivering technical support and optimizing IT infrastructure for seamless operations. I enjoy turning complex technical challenges into practical, scalable solutions. I am now looking to leverage my software development and digital transformation experience to help a forward-thinking organization grow, improve security, and align IT applications with business goals. I bring strong analytical thinking, effective communication, and a calm, collaborative approach to problem solving. My background spans developing feature-rich software, implementing IT service management, and leading cross-functional initiatives that boost efficiency and user adoption.…I am a dedicated ICT Technical Specialist with over 7 years of experience delivering technical support and optimizing IT infrastructure for seamless operations. I enjoy turning complex technical challenges into practical, scalable solutions. I am now looking to leverage my software development and digital transformation experience to help a forward-thinking organization grow, improve security, and align IT applications with business goals. I bring strong analytical thinking, effective communication, and a calm, collaborative approach to problem solving. My background spans developing feature-rich software, implementing IT service management, and leading cross-functional initiatives that boost efficiency and user adoption.

Available to hire

I am a dedicated ICT Technical Specialist with over 7 years of experience delivering technical support and optimizing IT infrastructure for seamless operations. I enjoy turning complex technical challenges into practical, scalable solutions. I am now looking to leverage my software development and digital transformation experience to help a forward-thinking organization grow, improve security, and align IT applications with business goals.

I bring strong analytical thinking, effective communication, and a calm, collaborative approach to problem solving. My background spans developing feature-rich software, implementing IT service management, and leading cross-functional initiatives that boost efficiency and user adoption.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Swahili

Advanced

Work Experience

Junior Software Developer at GENVEE GREEN LIMITED

October 1, 2024 - Present

Designed, developed, and maintained efficient, reusable, and reliable code using modern software development practices and Agile (Scrum) methodologies. Contributed to the architecture and implementation of new features and microservices, including developing and consuming RESTful APIs/GraphQL endpoints for seamless data exchange. Authored and executed unit, integration, and end-to-end tests to ensure high-quality application performance and minimize defects. Successfully translated complex business requirements and user stories into functional and technical specifications.

IT Support Analyst at FAULU MICROFINANCE BANK

October 1, 2018 - September 1, 2024

Led the implementation of the ITIL framework and ServiceNow service desk tool, targeting a 30% reduction in incident volume. Developed and implemented a service improvement plan that resulted in a 50% reduction in service downtime, specifically by resolving issues with scans account locking. Coordinated cross-functional teams on the successful launch of 11 major IT applications, including Microsoft Dynamics 365, CRM, and Sailpoint Identity Access Management. Supported online training and internal communications for over 400 end-users, leading to improved IT literacy, product knowledge, and a reduction in support requests.

ICT Support Technician at DT DOBIE

January 1, 2015 - June 1, 2015

Provided essential technical assistance and resolved hardware and software issues for end-users. Managed and maintained user accounts and permissions effectively using Active Directory.