I am a dedicated ICT Technical Specialist with over 7 years of experience delivering technical support and optimizing IT infrastructure for seamless operations. I enjoy turning complex technical challenges into practical, scalable solutions. I am now looking to leverage my software development and digital transformation experience to help a forward-thinking organization grow, improve security, and align IT applications with business goals. I bring strong analytical thinking, effective communication, and a calm, collaborative approach to problem solving. My background spans developing feature-rich software, implementing IT service management, and leading cross-functional initiatives that boost efficiency and user adoption.

JOE MWANIKI KARIUKI

I am a dedicated ICT Technical Specialist with over 7 years of experience delivering technical support and optimizing IT infrastructure for seamless operations. I enjoy turning complex technical challenges into practical, scalable solutions. I am now looking to leverage my software development and digital transformation experience to help a forward-thinking organization grow, improve security, and align IT applications with business goals. I bring strong analytical thinking, effective communication, and a calm, collaborative approach to problem solving. My background spans developing feature-rich software, implementing IT service management, and leading cross-functional initiatives that boost efficiency and user adoption.

Available to hire

I am a dedicated ICT Technical Specialist with over 7 years of experience delivering technical support and optimizing IT infrastructure for seamless operations. I enjoy turning complex technical challenges into practical, scalable solutions. I am now looking to leverage my software development and digital transformation experience to help a forward-thinking organization grow, improve security, and align IT applications with business goals.

I bring strong analytical thinking, effective communication, and a calm, collaborative approach to problem solving. My background spans developing feature-rich software, implementing IT service management, and leading cross-functional initiatives that boost efficiency and user adoption.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent
Swahili
Advanced

Work Experience

Junior Software Developer at GENVEE GREEN LIMITED
October 1, 2024 - Present
Designed, developed, and maintained efficient, reusable, and reliable code using modern software development practices and Agile (Scrum) methodologies. Contributed to the architecture and implementation of new features and microservices, including developing and consuming RESTful APIs/GraphQL endpoints for seamless data exchange. Authored and executed unit, integration, and end-to-end tests to ensure high-quality application performance and minimize defects. Successfully translated complex business requirements and user stories into functional and technical specifications.
IT Support Analyst at FAULU MICROFINANCE BANK
October 1, 2018 - September 1, 2024
Led the implementation of the ITIL framework and ServiceNow service desk tool, targeting a 30% reduction in incident volume. Developed and implemented a service improvement plan that resulted in a 50% reduction in service downtime, specifically by resolving issues with scans account locking. Coordinated cross-functional teams on the successful launch of 11 major IT applications, including Microsoft Dynamics 365, CRM, and Sailpoint Identity Access Management. Supported online training and internal communications for over 400 end-users, leading to improved IT literacy, product knowledge, and a reduction in support requests.
ICT Support Technician at DT DOBIE
January 1, 2015 - June 1, 2015
Provided essential technical assistance and resolved hardware and software issues for end-users. Managed and maintained user accounts and permissions effectively using Active Directory.

Education

Bachelor of Business and Information Technology (Second Class Honors) at Strathmore University
January 11, 2030 - January 1, 2018
Software Engineering at Moringa School
January 11, 2030 - January 1, 2025
Bachelor of Business and Information Technology (Second Class Honors) at Strathmore University
January 11, 2030 - January 1, 2018
Software Engineering at Moringa School
January 11, 2030 - January 1, 2025
Artificial Intelligence at Moringa School
January 11, 2030 - January 1, 2025
Microsoft Certified Solutions Associate (MCSA) at Computer Pride
January 11, 2030 - January 1, 2019
CompTIA Networking+ at Computer Pride
January 11, 2030 - January 1, 2013

Qualifications

ServiceNow Certified System Administrator
January 1, 2024 - December 16, 2025
Microsoft Certified Solutions Associate (MCSA)
January 1, 2019 - December 16, 2025
CompTIA Networking+
January 1, 2013 - December 16, 2025
Microsoft Certified Solutions Associate (MCSA)
January 1, 2019 - January 5, 2026
CompTIA Networking+
January 1, 2013 - January 5, 2026
ServiceNow Certified System Administrator
January 11, 2030 - January 5, 2026

Industry Experience

Software & Internet, Financial Services, Professional Services, Education