Sr. Business Analyst at Ceridian Software

Strengthened design, planning, testing, and implementation of modules under the Talent Management Suite; led global development, QA, and client services. On-boarded 192 new clients to the Learning Management System; led the design and release of a new software product as Product Owner and Scrum Master. Optimized UI and go-to-market processes for a new product, Onboarding. Built the Learning module from the ground up for 50K+ employees and supported go-live with administrators and senior management.

Sr. Business Analyst at Ceridian Software

Strengthened design, planning, testing, and implementation of Talent Management modules; collaborated with global development and QA teams; drove client onboarding, product strategy, and served as Product Owner/Scrum Master for Learning Management System with 50K+ employees.

Project Manager at IStream Solutions

Leading multiple SDLC projects in a SaaS environment; responsible for project planning, risk management, SLA governance, and coordinating onshore/offshore teams to ensure timely delivery and high client satisfaction.

Project Manager at iStream Solutions

Project management and business improvements including client-vendor relationships, client relationship management, cost-analysis, RFPs, leading business processes and meetings. SLA’s and resource management. Leading multiple SDLC projects in a SaaS environment. Setup project goals, meet project deadlines, run meetings, set agendas, tracking issues and provide solutions. Onshore/offshore coordination with international clients to meet deliverables.

Sr. Business Analyst at Insync Software

Launched global SaaS solutions for Fortune 500 companies; managed accounts and led product planning, requirements gathering, QA, and client services. Served as single point of contact for top-tier clients; organized weekly requirements reviews and led offshore teams to deliver features.

Sr. Business Analyst at Insync Software

Led client relationships, launched global SaaS solutions for Fortune 500; created requirements/workflow analyses/QA plans; built Learning module and facilitated 24/7 in-house technical support; acted as UX design lead.

Business Analyst at Penn DOT

Gathered requirements for Managed Maintenance projects; collaborated with executives, PMs, and team leads in JAD sessions; maintained critical business systems and supported test management, drafting test cases and coordinating with development teams.

Business Analyst at Penn DOT

Gathered requirements for Managed Maintenance projects; led JAD sessions and GAP analysis; liaison between business users and development teams for 80+ applications; managed test updates and content management.

Business Analyst at IStream Solutions

Outlined business strategies and gathered requirements with clients, SMEs, and stakeholders; wrote use cases; automated test scripts and conducted functional, regression, integration, and performance testing; collaborated with business units to determine needs and document solutions.

Business Analyst at IStream Solutions

Outlined business strategies, captured requirements, developed use-case diagrams; automated test scripts and facilitated UAT; collaborated with business units to translate needs into solutions.

Program Manager at Synovel Software Solutions

Entrepreneurial program management; led go-to-market launch for Spicebird (free/open-source desktop client) and managed marketing and project management activities.

Entrepreneur | Program Manager at Synovel Software Solutions

Pioneered messaging and collaboration solutions via open-source apps; led go-to-market for Spicebird; managed development, testing, marketing, and project management.

Business & Technical Analyst at JP Morgan Chase

Governed enterprise change management systems, change controls, and documentation; managed TRS, requirements gathering, testing, and release-related tasks; authored implementation plans, deployment checklists, and disaster recovery planning.

Business & Technical Analyst at JP Morgan Chase

Governed enterprise change management systems; gathered requirements; authored test plans; supported TRS processes, risk management, and DR planning across central technology and operations.

Business Analyst at JP Morgan Chase

Gained experience in enterprise change management, automated testing, UAT and QA; supported release management and documentation; authored key project documents and reports.