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I am Sreebalaji Sampath, a Fluxx Award winning Salesforce professional with 13+ years of combined IT and electrical engineering experience. I bring 9 years of Salesforce configuration, customization, and integration expertise, and have contributed to multiple client engagements with strong collaboration and leadership skills. I stay up to date with Salesforce capabilities, enjoy designing scalable, best-practice solutions, and am a fast learner who communicates effectively and thrives in cross-functional teams. I am currently based in Kuala Lumpur and continually seek opportunities to optimize business processes and deliver measurable outcomes for clients and stakeholders.…I am Sreebalaji Sampath, a Fluxx Award winning Salesforce professional with 13+ years of combined IT and electrical engineering experience. I bring 9 years of Salesforce configuration, customization, and integration expertise, and have contributed to multiple client engagements with strong collaboration and leadership skills. I stay up to date with Salesforce capabilities, enjoy designing scalable, best-practice solutions, and am a fast learner who communicates effectively and thrives in cross-functional teams. I am currently based in Kuala Lumpur and continually seek opportunities to optimize business processes and deliver measurable outcomes for clients and stakeholders.

Sreebalaji Sampath

Web Developer, UI Designer, Product Designer, +2

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I am Sreebalaji Sampath, a Fluxx Award winning Salesforce professional with 13+ years of combined IT and electrical engineering experience. I bring 9 years of Salesforce configuration, customization, and integration expertise, and have contributed to multiple client engagements with strong collaboration and leadership skills. I stay up to date with Salesforce capabilities, enjoy designing scalable, best-practice solutions, and am a fast learner who communicates effectively and thrives in cross-functional teams. I am currently based in Kuala Lumpur and continually seek opportunities to optimize business processes and deliver measurable outcomes for clients and stakeholders.…I am Sreebalaji Sampath, a Fluxx Award winning Salesforce professional with 13+ years of combined IT and electrical engineering experience. I bring 9 years of Salesforce configuration, customization, and integration expertise, and have contributed to multiple client engagements with strong collaboration and leadership skills. I stay up to date with Salesforce capabilities, enjoy designing scalable, best-practice solutions, and am a fast learner who communicates effectively and thrives in cross-functional teams. I am currently based in Kuala Lumpur and continually seek opportunities to optimize business processes and deliver measurable outcomes for clients and stakeholders.

Available to hire

I am Sreebalaji Sampath, a Fluxx Award winning Salesforce professional with 13+ years of combined IT and electrical engineering experience. I bring 9 years of Salesforce configuration, customization, and integration expertise, and have contributed to multiple client engagements with strong collaboration and leadership skills.

I stay up to date with Salesforce capabilities, enjoy designing scalable, best-practice solutions, and am a fast learner who communicates effectively and thrives in cross-functional teams. I am currently based in Kuala Lumpur and continually seek opportunities to optimize business processes and deliver measurable outcomes for clients and stakeholders.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Tamil

Fluent

Telugu

Advanced

French

Intermediate

Hindi

Advanced

Kannada

Advanced

Malayalam

Advanced

Work Experience

Salesforce Lead at KGISL Technologies Sdn.Bhd

May 1, 2025 - Present

Created custom objects, fields, and relationships; defined permissions and profiles; set up Email-to-Case for case creation using Robotic Process Automation and ICF surveys; implemented triggers to update data; built Lightning and LWC components with Apex and OmniStudio flex cards; designed customized Case Entry layouts and department-specific assessments; leveraged approval processes for management approvals and PDF generation with embedded Visualforce; enabled REST API integrations to push documents and data to external systems; tracked Genesys Cloud integration for unified communications; implemented automation for attachment deletion, case ownership changes, high-importance escalation, and auto-assignment; deployed changes via GitHub/changesets; utilized Health Cloud for insurer health records and claims assessment; integrated EHR data for claims settlement.

Senior Software Engineer at Varite India Private Limited

September 1, 2023 - Present

Created custom objects, fields, and relationships; defined permissions and profiles to control dashboard visibility; implemented REST API integrations to pull data from multiple instances; wrote triggers to update license data; enabled Tableau within the org to build analytical dashboards; developed pricing calculations and data filtering with LWC and Apex; performed end-to-end deployments via Git/changesets.

Senior Salesforce Developer at GM Tech Solutions

July 1, 2021 - August 31, 2023

Created custom objects, fields, and relationships; managed permissions and user access for Lightning pages; implemented REST API integrations to pull documents and data; deployed Salesforce Community Portal to publish documents and data; built Lightning and LWC components for pricing calculations and data filtering; supported end-to-end deployments via GitHub/changesets; involved in marketing cloud activities using Journey Builder and related tools.

Salesforce Developer at S V Novel Software's Pvt. Ltd.

November 1, 2019 - May 1, 2020

Supported Salesforce applications, coordinated with teams and clients for better support; migrated data from Siebel to Salesforce; worked on Service Now ticketing and incident management; performed root cause analysis and communicated effectively with users; monitored system failures and defects and coordinated with development teams; ensured regular system checks and readiness for deployments.

Salesforce Technical Specalist at Airasia

July 1, 2025 - Present

Current Contributed to the development of a knowledge base for Salesforce best practices, fostering a culture of continuous learning. Facilitated training sessions for end-users on Salesforce functionalities, significantly enhancing user adoption rates. Collaborated with stakeholders to define project scopes and objectives, ensuring alignment with business goals. Validated systems to assess needed improvements and recommend options for closing gaps and enhancing functionality. Wrote detailed proposals covering system specifications, resource requirements and timelines Monitored system performance to identify weaknesses, bottlenecks and inefficiencies. Created and deployed system testing plans to back up deployments. Coordinated with the IT department to execute regular system backups, preventing data loss in event of system failure. Using Omni channel to configuring Queue-based andPresence Configurations, and Service Channels. Specialization in Chat/Messaging migration and Live Agent deployment within the Service Console. Analysed data and generated reports within Salesforce to support strategic decision-making and improve sales performance. Adapted workflow to meet need business needs. Integrated third-party applications with Salesforce, enhancing functionality and creating a seamless user experience. Conducted regular reviews of Salesforce system performance, identifying opportunities for optimisation and scalability. Customised Salesforce dashboards and reports for various departments, providing actionable insights to drive business growth. Kept updated on advancements to latest information system solutions. Outlined system principles after consulting with clients and management. Gathered and defined user requirements for system updates. Initiated updates to systems, enhancing workflows and adding new functionalities. Assessed linkages between system components and implemented improvements to optimise connectivity, compatibility and functionality. Implemented Salesforce mobile solutions, enabling remote access and increasing productivity for field sales teams. Analysed business' current work practices to recommend improvement action. Streamlined lead management processes using Salesforce, resulting in a 20% increase in lead conversion rates. .