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Hi there, I am a dedicated professional with strong communication and organizational skills, a solid background in customer service, and a passion for helping people by delivering exceptional experiences. I am seeking a position that will allow me to leverage these strengths and provide an extra mile of service to customers. I thrive in collaborative environments, adapt quickly, and enjoy supporting teams with CRM, marketing coordination, and content editing to keep operations smooth and customers satisfied.…Hi there, I am a dedicated professional with strong communication and organizational skills, a solid background in customer service, and a passion for helping people by delivering exceptional experiences. I am seeking a position that will allow me to leverage these strengths and provide an extra mile of service to customers. I thrive in collaborative environments, adapt quickly, and enjoy supporting teams with CRM, marketing coordination, and content editing to keep operations smooth and customers satisfied.

Suzanne Velasco

Video Editor, Social Media Manager, Content Producer, +3

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Hi there, I am a dedicated professional with strong communication and organizational skills, a solid background in customer service, and a passion for helping people by delivering exceptional experiences. I am seeking a position that will allow me to leverage these strengths and provide an extra mile of service to customers. I thrive in collaborative environments, adapt quickly, and enjoy supporting teams with CRM, marketing coordination, and content editing to keep operations smooth and customers satisfied.…Hi there, I am a dedicated professional with strong communication and organizational skills, a solid background in customer service, and a passion for helping people by delivering exceptional experiences. I am seeking a position that will allow me to leverage these strengths and provide an extra mile of service to customers. I thrive in collaborative environments, adapt quickly, and enjoy supporting teams with CRM, marketing coordination, and content editing to keep operations smooth and customers satisfied.

Available to hire

Hi there, I am a dedicated professional with strong communication and organizational skills, a solid background in customer service, and a passion for helping people by delivering exceptional experiences. I am seeking a position that will allow me to leverage these strengths and provide an extra mile of service to customers.

I thrive in collaborative environments, adapt quickly, and enjoy supporting teams with CRM, marketing coordination, and content editing to keep operations smooth and customers satisfied.

Skills

Email Marketing

CRM

Photo

Experience Level

Email Marketing

Expert

CRM

Intermediate

Photo

Intermediate

Language

English

Fluent

Work Experience

Executive Assistant

July 1, 2024 - Present

Provide comprehensive executive support including calendar management, correspondence handling, travel arrangements, and ad hoc project coordination.

Executive Assistant

May 1, 2023 - October 1, 2023

Executive support duties including calendar management, scheduling, document preparation, and communications.

Virtual Assistant

April 1, 2022 - April 1, 2023

Supported customer service operations and back-office tasks; participated in design of chat and email monitoring formats and quality standards; assisted agents with performance improvement; produced reports on support performance.

Customer Service Representative at Eastvantage

November 1, 2019 - November 1, 2021

Answered and resolved customer inquiries via mail and live chat; provided information about products and services; managed day-to-day interactions via Facebook Messenger and Email; assisted with email marketing campaigns; performed video, photo, and website editing.

Lead Customer Solutions Officer at Smart Communications Inc.

September 1, 2017 - August 1, 2019

Led customer service initiatives; handled face-to-face inquiries; resolved complaints; sold products and services to potential customers and retained current subscribers; acted as officer-in-charge in manager's absence; performed administrative tasks and research; managed calendars and scheduling; handled emails and online meetings; ensured CRM is up to date.