Hi, I'm Stefan Kietzman. I'm a detail-oriented Copyright & Community Support Specialist with extensive experience in DMCA takedown enforcement, content moderation, and intellectual property compliance. I've worked with companies like Wix, DeviantArt, and Cara.app to ensure that online communities are safe, creative content is protected, and user disputes are managed efficiently. I enjoy working closely with legal teams and development groups to develop effective solutions, as well as training others in best practices. Aside from my community support roles, I also have a passion for the arts and education, designing and teaching art workshops that inspire creativity in diverse learners.…

Stefan Kietzman

Hi, I'm Stefan Kietzman. I'm a detail-oriented Copyright & Community Support Specialist with extensive experience in DMCA takedown enforcement, content moderation, and intellectual property compliance. I've worked with companies like Wix, DeviantArt, and Cara.app to ensure that online communities are safe, creative content is protected, and user disputes are managed efficiently. I enjoy working closely with legal teams and development groups to develop effective solutions, as well as training others in best practices. Aside from my community support roles, I also have a passion for the arts and education, designing and teaching art workshops that inspire creativity in diverse learners.…

Available to hire

Hi, I’m Stefan Kietzman. I’m a detail-oriented Copyright & Community Support Specialist with extensive experience in DMCA takedown enforcement, content moderation, and intellectual property compliance. I’ve worked with companies like Wix, DeviantArt, and Cara.app to ensure that online communities are safe, creative content is protected, and user disputes are managed efficiently.

I enjoy working closely with legal teams and development groups to develop effective solutions, as well as training others in best practices. Aside from my community support roles, I also have a passion for the arts and education, designing and teaching art workshops that inspire creativity in diverse learners.

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Skills

Experience Level

Language

English
Fluent
Portuguese
Intermediate

Work Experience

Product Specialist & Customer Support at Wix.com
August 1, 2013 - April 30, 2018
Served as an advanced technical support agent proficient in English and Portuguese, resolving complex issues and inquiries. Specialized in managing account access and handling legal cases, including expertise in copyright takedown and trademark issues. Managed and resolved cases generated in Jira, collaborating seamlessly with the development team to implement effective solutions.
Community Support & Product Specialist at DeviantArt.com
April 1, 2018 - December 31, 2022
Handled complex copyright and trademark cases, collaborating with legal teams to enforce intellectual property policies. Served as a lead in community management, resolving escalated user concerns and ensuring compliance with platform guidelines. Developed training materials and internal support graphics, improving knowledge-sharing among support teams. Provided UX/UI insights and supported development teams with product design recommendations, including AI and Web3 integrations.
Copyright DMCA & Moderation Consultant at Cara.app
June 1, 2024 - June 13, 2024
Managed and processed DMCA takedown requests, ensuring prompt and accurate removal of infringing content. Monitored platform activity to identify and address potential copyright violations and community policy breaches. Advised on trust & safety policies, enhancing content moderation workflows and legal compliance. Trained employees on resolving community-related issues and case management best practices.
Arts Education Instructor at Create Now
November 1, 2023 - June 13, 2024
Designed and led engaging art workshops covering painting, drawing, and mixed media techniques. Organized exhibitions to showcase student work, fostering a sense of accomplishment and community engagement. Tailored lesson plans to accommodate diverse learning styles, ensuring inclusive and supportive environments.
Product Specialist & Customer Support at Wix.com
April 30, 2018 - July 27, 2025
Served as an advanced technical support agent proficient in English and Portuguese, resolving complex issues and inquiries. Specialized in managing account access and handling legal cases, including expertise in copyright takedown and trademark issues. Managed and resolved cases generated in Jira, collaborating seamlessly with the development team to implement effective solutions.
Community Support & Product Specialist at DeviantArt.com
December 31, 2022 - July 27, 2025
Handled complex copyright and trademark cases, collaborating with legal teams to enforce intellectual property policies. Served as a lead in community management, resolving escalated user concerns and ensuring compliance with platform guidelines. Developed training materials and internal support graphics, improving knowledge-sharing among support teams. Provided UX/UI insights and supported development teams with product design recommendations, including AI and Web3 integrations.
Copyright DMCA & Moderation Consultant at Cara.app
June 1, 2024 - Present
Managed and processed DMCA takedown requests, ensuring prompt and accurate removal of infringing content. Monitored platform activity to identify and address potential copyright violations and community policy breaches. Advised on trust & safety policies, enhancing content moderation workflows and legal compliance. Trained employees on resolving community-related issues and case management best practices.
Arts Education Instructor at Create Now
November 1, 2023 - Present
Designed and led engaging art workshops covering painting, drawing, and mixed media techniques. Organized exhibitions to showcase student work, fostering a sense of accomplishment and community engagement. Tailored lesson plans to accommodate diverse learning styles, ensuring inclusive and supportive environments.

Education

Certificate at Pennsylvania Academy of the Fine Arts
September 2, 2002 - May 5, 2006
Painting

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Media & Entertainment, Education, Professional Services

Skills

Experience Level