Hi, I'm Sarah Teima, a Client Operations Specialist based in New York City with experience supporting healthcare benefit programs and managing complex member reimbursement workflows. I excel at cross-functional collaboration, CRM systems, and delivering high-quality client outcomes in fast-paced environments. My background in marketing communications and client engagement provides a strategic perspective to client success and operations roles. In my current role at Progyny HQ, I act as the primary point of contact for members navigating fertility benefit reimbursement processes, and I work with internal teams to resolve escalated cases and improve turnaround times. I maintain accuracy and regulatory compliance while handling a high-volume caseload, and I contribute to audit readiness through thorough documentation reviews.…Hi, I'm Sarah Teima, a Client Operations Specialist based in New York City with experience supporting healthcare benefit programs and managing complex member reimbursement workflows. I excel at cross-functional collaboration, CRM systems, and delivering high-quality client outcomes in fast-paced environments. My background in marketing communications and client engagement provides a strategic perspective to client success and operations roles. In my current role at Progyny HQ, I act as the primary point of contact for members navigating fertility benefit reimbursement processes, and I work with internal teams to resolve escalated cases and improve turnaround times. I maintain accuracy and regulatory compliance while handling a high-volume caseload, and I contribute to audit readiness through thorough documentation reviews.WWWW…