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I am a payments professional with hands-on experience in issuer processing and payment network integrations with Mastercard. I have successfully onboarded financial institutions to Mastercard IPS, enabling the processing of Mastercard and non-Mastercard network transactions across Pulse and STAR using ISO 8583, ISO 20022, and FIS messaging formats. I excel in supporting transactions across multiple networks and rails, ensuring interoperability between Mastercard and non-Mastercard systems. I am proficient in authorization and transaction management tools such as T3 and Paragon, providing monitoring, troubleshooting, and operational support in high-volume environments. I bring a strong understanding of the end-to-end payments lifecycle—authorization, clearing, and settlement—delivering secure, scalable transaction processing solutions. I collaborate effectively with cross-functional teams to drive product enablement and customer success.…I am a payments professional with hands-on experience in issuer processing and payment network integrations with Mastercard. I have successfully onboarded financial institutions to Mastercard IPS, enabling the processing of Mastercard and non-Mastercard network transactions across Pulse and STAR using ISO 8583, ISO 20022, and FIS messaging formats. I excel in supporting transactions across multiple networks and rails, ensuring interoperability between Mastercard and non-Mastercard systems. I am proficient in authorization and transaction management tools such as T3 and Paragon, providing monitoring, troubleshooting, and operational support in high-volume environments. I bring a strong understanding of the end-to-end payments lifecycle—authorization, clearing, and settlement—delivering secure, scalable transaction processing solutions. I collaborate effectively with cross-functional teams to drive product enablement and customer success.

Sri Sudha Pola

QA Engineer, Project Manager, Programmer

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I am a payments professional with hands-on experience in issuer processing and payment network integrations with Mastercard. I have successfully onboarded financial institutions to Mastercard IPS, enabling the processing of Mastercard and non-Mastercard network transactions across Pulse and STAR using ISO 8583, ISO 20022, and FIS messaging formats. I excel in supporting transactions across multiple networks and rails, ensuring interoperability between Mastercard and non-Mastercard systems. I am proficient in authorization and transaction management tools such as T3 and Paragon, providing monitoring, troubleshooting, and operational support in high-volume environments. I bring a strong understanding of the end-to-end payments lifecycle—authorization, clearing, and settlement—delivering secure, scalable transaction processing solutions. I collaborate effectively with cross-functional teams to drive product enablement and customer success.…I am a payments professional with hands-on experience in issuer processing and payment network integrations with Mastercard. I have successfully onboarded financial institutions to Mastercard IPS, enabling the processing of Mastercard and non-Mastercard network transactions across Pulse and STAR using ISO 8583, ISO 20022, and FIS messaging formats. I excel in supporting transactions across multiple networks and rails, ensuring interoperability between Mastercard and non-Mastercard systems. I am proficient in authorization and transaction management tools such as T3 and Paragon, providing monitoring, troubleshooting, and operational support in high-volume environments. I bring a strong understanding of the end-to-end payments lifecycle—authorization, clearing, and settlement—delivering secure, scalable transaction processing solutions. I collaborate effectively with cross-functional teams to drive product enablement and customer success.

Available to hire

I am a payments professional with hands-on experience in issuer processing and payment network integrations with Mastercard. I have successfully onboarded financial institutions to Mastercard IPS, enabling the processing of Mastercard and non-Mastercard network transactions across Pulse and STAR using ISO 8583, ISO 20022, and FIS messaging formats. I excel in supporting transactions across multiple networks and rails, ensuring interoperability between Mastercard and non-Mastercard systems.

I am proficient in authorization and transaction management tools such as T3 and Paragon, providing monitoring, troubleshooting, and operational support in high-volume environments. I bring a strong understanding of the end-to-end payments lifecycle—authorization, clearing, and settlement—delivering secure, scalable transaction processing solutions. I collaborate effectively with cross-functional teams to drive product enablement and customer success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Product Enablement / Test Integration Lead at Mastercard – Global Customer Delivery & Care

November 1, 2023 - Present

Serve as the strategic liaison between global product teams and regional delivery and support organizations, ensuring alignment between business requirements and technical execution across international markets. Led end-to-end readiness programs for new product launches, including Real Time Clearing, Mastercard Processing Europe, and Direct Services — coordinating across engineering, compliance, and customer-facing teams. Drove pilot implementations from requirements through go-live, training regional teams and resolving integration issues to ensure customer success at scale. Translated complex product capabilities into actionable implementation guidance for customers and internal stakeholders, reducing time-to-value for new product adoption.

IPS Lead Analyst at Mastercard – Integration Processing Solutions (IPS)

June 1, 2013 - November 1, 2023

Owned end-to-end payment transaction processing workflows for prepaid, debit, and ATM processing — engineering and validating systems across Dev, QA, UAT, and Production environments to ensure stability, accuracy, and regulatory compliance at every stage. Delivered 50+ customer integrations end-to-end, coordinating across internal product, engineering, and support teams to meet contractual timelines and quality standards. Conducted deep system architecture analysis to identify integration gaps, define business requirements, and develop test procedures in collaboration with customers and technical teams. Validated complex payment processing systems including IVR, EMV, Apple Pay, and VA2, ensuring adherence to network mandates, regional compliance requirements, and customer SLAs.

Lead QA Analyst at Gateway EDI – Claimlogic Integration

November 1, 2012 - June 1, 2013

Authored detailed user stories and test cases aligned to business requirements, bridging communication between product owners and development teams. Participated in full Agile delivery cycles including sprint ceremonies, backlog refinement, and UAT customer communications. Ensured 24x7 claim acceptance readiness by validating end-to-end integration workflows across environments prior to each release.

Systems Analyst at HID Global – Mobile Access

July 1, 2012 - November 1, 2012

Defined end-to-end QA processes, documentation templates, and tooling infrastructure for a new mobile access product line. Led test planning, resource allocation, and UAT coordination, ensuring alignment between business requirements and delivered functionality.

Software Engineer at AT&T – Multiple Programs (Advanced 8, SDN SMS, BMP, BPP)

January 1, 2000 - December 31, 2008

Led end-to-end requirements analysis, integration test planning, and production support across telecom provisioning, network management, and outage management systems. Developed batch programs and shell scripts to automate system processes, improving operational efficiency across multiple program tracks. Coordinated requirements and delivery across external vendor teams, ensuring alignment between business objectives and technical implementation. Mentored junior analysts and testers, establishing quality standards and analytical practices across teams.

Software Engineer at Wintech International – Multiple Projects

January 1, 2000 - Present

Designed, tested, and deployed modules for online examination, web server management, and timecard systems, supporting end-to-end client delivery.