I’m Surabhi Deherkar, an instructional designer with over three years of experience creating engaging eLearning, VILTs, and ILTs for global corporate clients. I focus on clear learning experiences by combining storyboarding, job aids, and multimedia assets, and I draw on my background as an English language and literature teacher to craft accessible, well-written content. I’m proficient with Articulate Storyline, Rise, Captivate, Vyond, and the MS Office suite, and I apply adult learning principles and models such as ADDIE, SAM, and Bloom’s Taxonomy to drive meaningful outcomes. Currently, I’m pursuing a Certificate in Adult Education in Canada to deepen my practice. I enjoy collaborating with SMEs and cross-functional teams, coordinating projects, and delivering training solutions that meet client needs. My work ethic blends empathy, active listening, and clear communication to support learners and stakeholders alike.

Surabhi Deherkar

I’m Surabhi Deherkar, an instructional designer with over three years of experience creating engaging eLearning, VILTs, and ILTs for global corporate clients. I focus on clear learning experiences by combining storyboarding, job aids, and multimedia assets, and I draw on my background as an English language and literature teacher to craft accessible, well-written content. I’m proficient with Articulate Storyline, Rise, Captivate, Vyond, and the MS Office suite, and I apply adult learning principles and models such as ADDIE, SAM, and Bloom’s Taxonomy to drive meaningful outcomes. Currently, I’m pursuing a Certificate in Adult Education in Canada to deepen my practice. I enjoy collaborating with SMEs and cross-functional teams, coordinating projects, and delivering training solutions that meet client needs. My work ethic blends empathy, active listening, and clear communication to support learners and stakeholders alike.

Available to hire

I’m Surabhi Deherkar, an instructional designer with over three years of experience creating engaging eLearning, VILTs, and ILTs for global corporate clients. I focus on clear learning experiences by combining storyboarding, job aids, and multimedia assets, and I draw on my background as an English language and literature teacher to craft accessible, well-written content. I’m proficient with Articulate Storyline, Rise, Captivate, Vyond, and the MS Office suite, and I apply adult learning principles and models such as ADDIE, SAM, and Bloom’s Taxonomy to drive meaningful outcomes.

Currently, I’m pursuing a Certificate in Adult Education in Canada to deepen my practice. I enjoy collaborating with SMEs and cross-functional teams, coordinating projects, and delivering training solutions that meet client needs. My work ethic blends empathy, active listening, and clear communication to support learners and stakeholders alike.

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Language

English
Fluent

Work Experience

Customer Service Specialist at Best Buy Canada
October 1, 2025 - Present
Greeted customers, handled inquiries, complaints, and returns; operated the cash register; replenished displays and maintained a clean checkout; followed safety and loss-prevention policies.
Freelance Poet at Everyday People Typewriter Poems
November 1, 2024 - Present
Wrote custom poems based on interactions with people and managed crowd flow at events; engaged with diverse participants.
Associate Instructional Designer at PwC Acceleration Center (AC Kolkata)
October 1, 2022 - January 1, 2024
Designed SAP training modules (Financial Accounting, Production Planning, Quality Management, Materials Management) for VILTs and ILTs; developed 50+ job aids and QRGs; coordinated with US-based SMEs and functional teams; maintained documentation repositories using SharePoint and JIRA.
Junior Instructional Designer at Tata Consultancy Services (TCS)
May 1, 2021 - September 1, 2022
Produced tutorial/demo videos for TCS iON ERP (Manufacturing) using Adobe Captivate; created animated learning videos using Vyond; supported LMS operations and maintained course content repositories.
Instructional Designer and Content Writer at Learning Everest Pvt. Ltd.
December 1, 2020 - May 1, 2021
Authored learning scripts and developed eLearning storyboards (L1 and L2); wrote 20+ blog articles on instructional design and learning strategies; collaborated with SMEs and clients across the U.S., Europe, and Malaysia.
Instructional Design Intern at SKILLDOM Learning Solutions Pvt. Ltd.
September 1, 2020 - December 1, 2020
Designed WBT storyboards and captured live screen recordings using Storyline.
Post Graduate Teacher - English Language and Literature at Presentation Convent School
April 1, 2015 - March 1, 2020
Delivered English language and literature instruction and supported curriculum design; served as Assistant Examiner for ICSE English Language board exams.
Head of English Department at Presentation Convent School
January 1, 2018 - January 1, 2020
Led the English Department (2018-2020), overseeing curriculum design and instruction.

Education

Certificate in Adult Education at Canadian College of Educators
January 1, 2025 - January 1, 2026
Post Graduate Diploma in Instructional Design at Symbiosis Centre for Distance Learning
January 1, 2020 - January 1, 2022
Bachelor of Education at University of Mumbai
January 1, 2014 - January 1, 2015
Master of Arts in English Literature at University of Mumbai
January 1, 2012 - January 1, 2014
Bachelor of Arts in Psychology at University of Mumbai
January 1, 2009 - January 1, 2012
Certificate in Adult Education at Canadian College of Educators, Canada
January 1, 2025 - January 1, 2026
Post Graduate Diploma in Instructional Design at Symbiosis Centre for Distance Learning, India
January 1, 2020 - January 1, 2022
Bachelor of Education at University of Mumbai, India
January 1, 2014 - January 1, 2015
Master of Arts in English Literature at University of Mumbai, India
January 1, 2012 - January 1, 2014
Bachelor of Arts in Psychology at University of Mumbai, India
January 1, 2009 - January 1, 2012

Qualifications

Certificate in Adult Education
January 1, 2025 - January 1, 2026
Post Graduate Diploma in Instructional Design
January 1, 2020 - January 1, 2022
Bachelor of Education
January 1, 2014 - January 1, 2015
Master of Arts in English Literature
January 1, 2012 - January 1, 2014
Bachelor of Arts in Psychology
January 1, 2009 - January 1, 2012
Certificate in Adult Education
January 1, 2025 - January 1, 2026

Industry Experience

Education, Professional Services, Software & Internet, Retail, Media & Entertainment