SD

Surabhi Deherkar

Available to hire

I’m Surabhi Deherkar, an instructional designer with over three years of experience creating engaging eLearning, VILTs, and ILTs for global corporate clients.

About

I’m Surabhi Deherkar, an instructional designer with over three years of experience creating engaging eLearning, VILTs, and ILTs for global corporate clients. I focus on clear learning experiences by combining storyboarding, job aids, and multimedia assets, and I draw on my background as an English language and literature teacher to craft accessible, well-written content. I’m proficient with Articulate Storyline, Rise, Captivate, Vyond, and the MS Office suite, and I apply adult learning principles and models such as ADDIE, SAM, and Bloom’s Taxonomy to drive meaningful outcomes.

Currently, I’m pursuing a Certificate in Adult Education in Canada to deepen my practice. I enjoy collaborating with SMEs and cross-functional teams, coordinating projects, and delivering training solutions that meet client needs. My work ethic blends empathy, active listening, and clear communication to support learners and stakeholders alike.

  • 10 years' experience
  • Joined December 2025

Industry experience

  • Education
  • Professional Services
  • Software & Internet
  • Retail
  • Media & Entertainment

Work experience· 8 roles

Customer Service Specialist · Best Buy CanadaOct 2025 – Present · 1 yr 2 mos

Greeted customers, handled inquiries, complaints, and returns; operated the cash register; replenished displays and maintained a clean checkout; followed safety and loss-prevention policies.

Freelance Poet · Everyday People Typewriter PoemsNov 2024 – Present · 2 yrs 1 mo

Wrote custom poems based on interactions with people and managed crowd flow at events; engaged with diverse participants.

Associate Instructional Designer · PwC Acceleration Center (AC Kolkata)Oct 2022 – Jan 2024 · 1 yr 4 mos

Designed SAP training modules (Financial Accounting, Production Planning, Quality Management, Materials Management) for VILTs and ILTs; developed 50+ job aids and QRGs; coordinated with US-based SMEs and functional teams; maintained documentation repositories using SharePoint and JIRA.

Junior Instructional Designer · Tata Consultancy Services (TCS)May 2021 – Sep 2022 · 1 yr 5 mos
Instructional Designer and Content Writer · Learning Everest Pvt. Ltd.Dec 2020 – May 2021 · 6 mos
Instructional Design Intern · SKILLDOM Learning Solutions Pvt. Ltd.Sep 2020 – Dec 2020 · 4 mos
Head of English Department · Presentation Convent SchoolJan 2018 – Jan 2020 · 2 yrs 1 mo
Post Graduate Teacher - English Language and Literature · Presentation Convent SchoolApr 2015 – Mar 2020 · 5 yrs

Education· 10

Certificate in Adult Education · Canadian College of Educators2025 – 2026
Post Graduate Diploma in Instructional Design · Symbiosis Centre for Distance Learning2020 – 2022
Bachelor of Education · University of Mumbai2014 – 2015
Master of Arts in English Literature · University of Mumbai2012 – 2014

Certifications and awards· 6

Certificate in Adult Education2025 – 2026
Post Graduate Diploma in Instructional Design2020 – 2022
Bachelor of Education2014 – 2015
Master of Arts in English Literature2012 – 2014

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