I am a Strategic Business Designer and Senior Program Manager with over 15 years’ experience leading large-scale transformation, data, and technology programs across financial services, insurance, and government sectors. I am passionate about leveraging AI and automation tools to accelerate analysis, insight generation, and delivery outcomes. I excel at clarifying complex business problems, co-designing target-state operating models, and ensuring alignment across regulatory, customer, and technology domains. I have strong governance, risk management, and digital enablement capabilities, and I enjoy building metrics-driven cultures through dashboards and KPIs.…

Susan Green

PRO

I am a Strategic Business Designer and Senior Program Manager with over 15 years’ experience leading large-scale transformation, data, and technology programs across financial services, insurance, and government sectors. I am passionate about leveraging AI and automation tools to accelerate analysis, insight generation, and delivery outcomes. I excel at clarifying complex business problems, co-designing target-state operating models, and ensuring alignment across regulatory, customer, and technology domains. I have strong governance, risk management, and digital enablement capabilities, and I enjoy building metrics-driven cultures through dashboards and KPIs.…

Available to hire

I am a Strategic Business Designer and Senior Program Manager with over 15 years’ experience leading large-scale transformation, data, and technology programs across financial services, insurance, and government sectors. I am passionate about leveraging AI and automation tools to accelerate analysis, insight generation, and delivery outcomes.

I excel at clarifying complex business problems, co-designing target-state operating models, and ensuring alignment across regulatory, customer, and technology domains. I have strong governance, risk management, and digital enablement capabilities, and I enjoy building metrics-driven cultures through dashboards and KPIs.

See more

Skills

Experience Level

Language

English
Fluent

Work Experience

Applications Developer at Really Great Company
January 1, 2016 - Present
Database administration and website design. Built the logic for a streamlined ad-serving platform that scaled Educational institutions and online classroom management.
Web Content Manager at Really Great Company
January 1, 2014 - January 1, 2016
Database administration and website design. Built the logic for a streamlined ad-serving platform that scaled Educational institutions and online classroom management.
Analysis Content at Really Great Company
January 1, 2010 - January 1, 2014
Database administration and website design. Built the logic for a streamlined ad-serving platform that scaled Educational institutions and online classroom management.
Head of Process at Three6
July 1, 2023 - March 1, 2024
Developed a roadmap for enterprise agility; led strategic initiatives, implemented PMO governance, and delivered automation and portfolio management improvements.
Head of Process at Three6
November 1, 2021 - July 1, 2023
Led automation of onboarding, offboarding, and transition workflows; implemented a portfolio management tool; governance frameworks and reporting.
Head of Process at Three6
March 6, 2024 - Present
Developed a roadmap for enterprise agility, identifying system, capability, and structural changes; established PMO and governance.
Manager, Operational Excellence at WorkSafe Victoria
November 1, 2021 - May 1, 2022
Led key projects for the Geelong Relocation Program; office refurbishment; post-implementation review and economic impact analysis; secured future funding via business cases.
Project Manager, Capital & Operational Surf Coast Shire at Surf Coast Shire
August 1, 2015 - March 1, 2018
Led ICT, capital works, and social infrastructure projects; managed budgets exceeding $10M; stakeholder engagement and delivery alignment.
Project Manager, Capital & Operational Surf Coast Shire at Surf Coast Shire
March 1, 2018 - July 1, 2019
Led ICT, capital works, and social infrastructure projects; managed budgets exceeding $10M; stakeholder engagement and delivery alignment.
Project Manager, Capital & Operational Surf Coast Shire at Surf Coast Shire
July 1, 2019 - July 1, 2021
Led ICT, capital works, and social infrastructure projects; managed budgets exceeding $10M; stakeholder engagement and delivery alignment.
Project Manager, Capital & Operational Surf Coast Shire at Surf Coast Shire
November 1, 2021 - May 1, 2022
Led ICT, capital works, and social infrastructure projects; managed budgets exceeding $10M; stakeholder engagement and delivery alignment.

Education

Master of Business Administration at University of the People, USA
January 1, 2020 - December 31, 2022
Master of Education at University of the People, USA
January 1, 2023 - December 31, 2025
Bachelor of Science (Business Administration) at University of the People, USA
January 1, 2015 - December 31, 2019
Master of Business Administration at University of the People, USA
January 1, 2020 - January 1, 2022
Master of Education at University of the People, USA
January 1, 2023 - January 1, 2025
Bachelor of Science (Business Administration) at University of the People, USA
January 1, 2015 - January 1, 2019

Qualifications

Lean Six Sigma Black Belt
January 11, 2030 - October 19, 2025
PRINCE2 Practitioner
January 11, 2030 - October 19, 2025
Lean Six Sigma Black Belt
January 11, 2030 - January 4, 2026
PRINCE2 Practitioner
January 11, 2030 - January 4, 2026

Industry Experience

Financial Services, Government, Education, Professional Services, Other

Skills

Experience Level