Enterprise Help Desk Management System
Takunda Tafadzwa Denga
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Role: Lead Developer (Intern)
The Challenge: NatPharm required a solution to replace manual logging processes and centralize IT support for over 100 staff members.
The Solution: I engineered a custom internal Help Desk Management System using Java (Swing) and MySQL. The system featured a relational database schema optimized for data integrity and secure record handling.
Key Features:
Real-time analytics dashboards built with JFreeChart to track ticket volume and team performance.
Automated workflow for ticket resolution, significantly reducing wait times.
Tech Stack: Java, MySQL, JFreeChart.