BG

Bruno Gabriel

Available to hire

I'm a Software Engineer with solid experience in technical support, software development, and customer success, along with some practical experience in Pre-Sales.

About

I’m a Software Engineer with solid experience in technical support, software development, and customer success, along with some practical experience in Pre-Sales. I hold a Bachelor’s in Systems Analysis and a Master’s focused on Blockchain Technology, giving me a strong foundation in smart contracts, distributed systems, and Web3. I enjoy managing technical projects, coordinating security audits, and bridging communication between clients and tech teams. My goal is always to help clients succeed by identifying opportunities to improve solutions and build lasting relationships.

My interests are Blockchain, Web3, and AI projects.

Fluent in English, Spanish, and Portuguese.

  • 6 years' experience
  • Joined October 2025

Languages

  • EnglishAdvanced
  • Spanish; CastilianAdvanced
  • PortugueseAdvanced

Industry experience

  • Gaming
  • Financial Services
  • Software & Internet

More experts in Madrid, Spain

Work experience· 7 roles

LIVE OPS & SUPPORT ENGINEER · GAME7Jun 2025 – Oct 2025 · 5 mos

Designed and maintained APIs for gaming partners using React, TypeScript, and Python; worked on zkSync-based gasless NFT mints; monitored real-time infra with Kubernetes; led incident response coordination across engineering and product; developed automation scripts and custom monitoring tools.

TECH SUPPORT COORDINATOR · TOQIODec 2024 – Oct 2025 · 11 mos

Built backend tools and automations for fintech clients using Python, Java (SpringBoot), and Rust; worked directly with banking providers and compliance teams, supporting onboarding and financial integrations; built on top of MODULR’s platform to deliver embedded finance solutions for clients.

BACKEND ENGINEER AND SUPPORT · BILLETERO.XYZDec 2024 – Oct 2025 · 11 mos

Led global technical support for high-touch enterprise accounts; automated API health checks and incident alerts in Kubernetes, reducing P1 incidents by 25% and sustaining 99.9% uptime; documented and maintained a centralized knowledge base of troubleshooting guides and runbooks; monitored live operations using Kubernetes for container orchestration.

SUPPORT ENGINEER · QDRANT - OPEN SOURCE VECTOR DATABASENov 2024 – Oct 2025 · 1 yr
SOLUTIONS ENGINEER · UNIVERSALPAYDec 2021 – Oct 2025 · 3 yrs 11 mos
CUSTOMER SUCCESS AND PRE-SALES ENGINEER · IP-LABELDec 2020 – Oct 2025 · 4 yrs 11 mos
SOFTWARE AND PRODUCT ENGINEER · INDRADec 2018 – Oct 2025 · 6 yrs 11 mos

Education

Higher Degree in Systems Analysis · UNOPAR - Universidade Norte do Paraná2011 – 2014
Master’s in Blockchain · Technical University of Catalonia (UPC)2021 – 2022

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