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I'm a customer support and onboarding specialist with over 7 years of experience helping clients navigate SaaS platforms, financial systems, and health-related services with confidence. I enjoy translating technical concepts into clear, actionable guidance and delivering hands-on product demos that set users up for success. I thrive working cross-functionally with Product and Engineering to surface bugs, optimize workflows, and improve user experience. I'm calm, empathetic, and solutions-driven under pressure, consistently maintaining high customer satisfaction in fast-paced environments.…I'm a customer support and onboarding specialist with over 7 years of experience helping clients navigate SaaS platforms, financial systems, and health-related services with confidence. I enjoy translating technical concepts into clear, actionable guidance and delivering hands-on product demos that set users up for success. I thrive working cross-functionally with Product and Engineering to surface bugs, optimize workflows, and improve user experience. I'm calm, empathetic, and solutions-driven under pressure, consistently maintaining high customer satisfaction in fast-paced environments.

Thelma Ngozi Adingupu

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I'm a customer support and onboarding specialist with over 7 years of experience helping clients navigate SaaS platforms, financial systems, and health-related services with confidence. I enjoy translating technical concepts into clear, actionable guidance and delivering hands-on product demos that set users up for success. I thrive working cross-functionally with Product and Engineering to surface bugs, optimize workflows, and improve user experience. I'm calm, empathetic, and solutions-driven under pressure, consistently maintaining high customer satisfaction in fast-paced environments.…I'm a customer support and onboarding specialist with over 7 years of experience helping clients navigate SaaS platforms, financial systems, and health-related services with confidence. I enjoy translating technical concepts into clear, actionable guidance and delivering hands-on product demos that set users up for success. I thrive working cross-functionally with Product and Engineering to surface bugs, optimize workflows, and improve user experience. I'm calm, empathetic, and solutions-driven under pressure, consistently maintaining high customer satisfaction in fast-paced environments.

Available to hire

I’m a customer support and onboarding specialist with over 7 years of experience helping clients navigate SaaS platforms, financial systems, and health-related services with confidence. I enjoy translating technical concepts into clear, actionable guidance and delivering hands-on product demos that set users up for success.

I thrive working cross-functionally with Product and Engineering to surface bugs, optimize workflows, and improve user experience. I’m calm, empathetic, and solutions-driven under pressure, consistently maintaining high customer satisfaction in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Agency Healthcare Support Worker at GK Healthcare Agency

July 1, 2024 - November 1, 2025

Provide compassionate, high-quality care to patients across diverse settings, ensuring comfort, safety, and dignity. Monitor and report health changes, supporting healthcare teams in timely interventions. Communicate clearly with patients, families, and care teams; maintain accurate records in line with health and safety standards. Adapt quickly to new environments, demonstrating reliability and professionalism.

Investor Relations Associate at Opportunik Global Fund (OGF)

December 1, 2024 - December 1, 2024

Led end-to-end investor onboarding and compliance, improving client satisfaction. Delivered tailored onboarding sessions and demos to investors, ensuring full adoption of the SaaS investment platform. Collaborated with Product and Engineering to identify bugs and improve user experience. Supported the launch of Africa’s first alternative investment app through UAT and process implementation.

Data Product Analyst at Nigerian Exchange Limited (NGX)

April 1, 2024 - April 1, 2024

Spearheaded data-driven onboarding for clients transitioning to market data platforms, boosting engagement. Diagnosed and resolved API integration issues with technical teams, improving system reliability. Optimized onboarding workflows, reducing setup time by 25% through automation and process improvements. Created training materials and self-help documentation to empower users and reduce support queries.

Client Experience Analyst at Nigerian Exchange Limited (NGX)

April 1, 2022 - April 1, 2022

Managed onboarding for new clients subscribing to financial services, ensuring seamless integration. Led customer training sessions and onboarding demos that improved adoption rates and reduced churn. Proactively identified and resolved client issues, maintaining a 98% satisfaction rating. Partnered with internal teams to address customer pain points, advocating effectively for client needs.

Customer Service Executive at Nigerian Exchange Limited (NGX)

April 1, 2018 - April 1, 2018

Delivered high-quality support through multiple channels, reducing response times and improving service efficiency. Implemented a centralized CRM database that streamlined client communication and case management. Strengthened stakeholder relationships through proactive engagement and issue resolution.