Overview Sim2Bank is a digital wallet embedded within the 9mobile ecosystem, designed to enable users to create a wallet and perform financial transactions directly within the telecom app. The product was part of a broader strategy to expand beyond connectivity and unlock transaction-driven revenue within the telecom ecosystem. However, early adoption was low due to friction in the onboarding experience. My Role Product Designer (End-to-End UX) Platforms iOS, Android Scope Onboarding, Wallet Setup, Payment UX Impact +35% increase in onboarding completion rate –28% reduction in user drop-off during registration +20% faster wallet setup time Increased wallet adoption within the telecom app Improved user confidence during financial onboarding Business Context For 9mobile, the wallet was not just a feature—it was a strategic move into financial services. Success depended on: Increasing wallet adoption Enabling transaction volume growth Building user trust in a non-traditional financial platform However, onboarding friction was directly limiting: User activation Transaction revenue potential Read more: https://www.twine.net/signin
- Product Designer
- UI Designer
- UX Designer




