Available to hire
I bring hands-on experience supporting endpoint systems, troubleshooting security incidents, maintaining system availability, and resolving technical issues in live environments.
I have a strong analytical mindset, proven problem-solving skills, and a commitment to learning cybersecurity fundamentals through real-world experience and formal education.
Work Experience
Computer Technician – Cyber Security Support & Incident Response at Self-Employed
January 1, 1997 - PresentProvided frontline technical and security support for 60–80 endpoint systems across residential and small business environments; identified and responded to security-related incidents; applied data protection best practices including external backups during remediation and recovery; performed quick, secure OS reinstallations, patching, and driver updates to restore trusted system baselines; improved endpoint reliability, user confidence, and operational continuity.
IT Support Technician – Secure Systems & Network Support at Summer Youth AI Education Program
June 1, 2023 - August 31, 2023Supported a 50-system learning lab requiring consistent availability and secure access to cloud-based platforms; installed and configured Windows and macOS systems for instructional use; configured wired and wireless network connectivity, IP assignment, and device readiness; troubleshot system, application, and connectivity issues during live sessions; maintained uninterrupted instructional and reliable system performance; demonstrated readiness for structured training, mentorship, and OJT environments.
Computer Technician – Network Connectivity & Technical Support at H Street / Main Street Corridor, Washington, DC
January 1, 2005 - December 31, 2022Delivered technical support for residential and small business users; diagnosed and resolved internet connectivity, Wi-Fi coverage, and device connectivity issues; supported routers, modems, printers, point-of-sale devices, and user endpoints; verified physical cabling, firmware versions, and IP/network configurations; resulting in restored reliable network access and improved service availability; strengthened understanding of network behavior and failure scenarios.
Education
at Prince George's Community College — Largo, MD
January 11, 2030 - February 3, 2026Qualifications
Industry Experience
Computers & Electronics, Software & Internet, Professional Services, Education, Government
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