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I’m a technical Customer Success & Implementation specialist with about 3 years of experience helping enterprise SaaS teams successfully onboard, integrate, and drive measurable adoption. I bridge complex technical architectures with business outcomes—improving reliability, reducing integration latency, and accelerating time-to-value so customers achieve their goals with less friction. I’ve led end-to-end enterprise onboarding and multi-client deployments, acted as the “Voice of Customer” to translate recurring architecture and workflow pain points into prioritized roadmaps, and aligned executive stakeholders to execution plans and SLAs. My toolkit spans Python, SQL, REST APIs, and AWS, and I enjoy turning ambiguous requirements into structured implementation strategies that reduce churn risk and strengthen account health.…I’m a technical Customer Success & Implementation specialist with about 3 years of experience helping enterprise SaaS teams successfully onboard, integrate, and drive measurable adoption. I bridge complex technical architectures with business outcomes—improving reliability, reducing integration latency, and accelerating time-to-value so customers achieve their goals with less friction. I’ve led end-to-end enterprise onboarding and multi-client deployments, acted as the “Voice of Customer” to translate recurring architecture and workflow pain points into prioritized roadmaps, and aligned executive stakeholders to execution plans and SLAs. My toolkit spans Python, SQL, REST APIs, and AWS, and I enjoy turning ambiguous requirements into structured implementation strategies that reduce churn risk and strengthen account health.

Kushagra Goel

Product Marketer, Product Designer, Creative Strategist, +4

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I’m a technical Customer Success & Implementation specialist with about 3 years of experience helping enterprise SaaS teams successfully onboard, integrate, and drive measurable adoption. I bridge complex technical architectures with business outcomes—improving reliability, reducing integration latency, and accelerating time-to-value so customers achieve their goals with less friction. I’ve led end-to-end enterprise onboarding and multi-client deployments, acted as the “Voice of Customer” to translate recurring architecture and workflow pain points into prioritized roadmaps, and aligned executive stakeholders to execution plans and SLAs. My toolkit spans Python, SQL, REST APIs, and AWS, and I enjoy turning ambiguous requirements into structured implementation strategies that reduce churn risk and strengthen account health.…I’m a technical Customer Success & Implementation specialist with about 3 years of experience helping enterprise SaaS teams successfully onboard, integrate, and drive measurable adoption. I bridge complex technical architectures with business outcomes—improving reliability, reducing integration latency, and accelerating time-to-value so customers achieve their goals with less friction. I’ve led end-to-end enterprise onboarding and multi-client deployments, acted as the “Voice of Customer” to translate recurring architecture and workflow pain points into prioritized roadmaps, and aligned executive stakeholders to execution plans and SLAs. My toolkit spans Python, SQL, REST APIs, and AWS, and I enjoy turning ambiguous requirements into structured implementation strategies that reduce churn risk and strengthen account health.

Available to hire

I’m a technical Customer Success & Implementation specialist with about 3 years of experience helping enterprise SaaS teams successfully onboard, integrate, and drive measurable adoption. I bridge complex technical architectures with business outcomes—improving reliability, reducing integration latency, and accelerating time-to-value so customers achieve their goals with less friction.

I’ve led end-to-end enterprise onboarding and multi-client deployments, acted as the “Voice of Customer” to translate recurring architecture and workflow pain points into prioritized roadmaps, and aligned executive stakeholders to execution plans and SLAs. My toolkit spans Python, SQL, REST APIs, and AWS, and I enjoy turning ambiguous requirements into structured implementation strategies that reduce churn risk and strengthen account health.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Language

English

Fluent

Hindi

Fluent

Japanese

Beginner

Spanish; Castilian

Beginner

Work Experience

Senior Product Engineer at MYND Integrated Solutions Private Limited

October 6, 2025 - June 18, 2026

- Redesigned enterprise sync workflows from 12-hour latency to near real-time visibility across teams; - Designed scalable finance integrations supporting multi-client procurement operations across enterprise teams; - Improved enterprise workflow reliability by reducing synchronization failures across distributed services; - Built event-driven enterprise integrations improving operational consistency across accounting workflows; - Collaborated with product stakeholders to prioritize scalable solutions under evolving business constraints; - Improved product user experience across multiple client dashboards.

Senior Solutions Engineer at MYND Integrated Solutions Private Limited

October 1, 2025 - June 1, 2026

Led enterprise client onboarding and complex integrations for key accounts (e.g., boAt and Burger King), integrating finance and procurement workflows and reducing data synchronization latency from ~12 hours to near real-time. Established proactive error-tracking and health monitoring protocols across distributed microservices to drive ~99% synchronization reliability and reduce client escalations. Re-engineered customer dashboard workflows to remove operational bottlenecks, cut user task interaction time, and improve platform time-to-value. Served as the primary technical liaison between enterprise customer sponsors and internal engineering teams, translating recurring customer architecture friction into prioritized roadmaps and deliverables.

Lead Cloc ean at Client Solutions

July 1, 2023 - July 1, 2025

Owned technical discovery and tailored solution architecture for multiple international enterprise clients, aligning bespoke requirements with core platform capabilities to drive adoption. Managed net revenue retention and renewals by implementing proactive health scoring and cadence-based business reviews to preserve revenue and maximize multi-year contract renewals. Built standardized, data-driven onboarding frameworks across digital deployments, improving onboarding completion and increasing long-term engagement. Guided accounts through organizational scaling and expansion opportunities while proactively identifying churn risk; collaborated with international C-suite stakeholders to translate business goals into structured implementation roadmaps and SLA adherence.

Senior Product Designer at Clocean Private Limited

July 1, 2023 - July 1, 2025

Led Virtual Try-On MVP design increasing engagement by 35% through frictionless onboarding flows; increased onboarding conversion by 40% through guided interaction flows across XR products; scaled property visualization experiences to 10,000 users through rapid usability iterations; designed Snapchat AR interactions achieving 86% session retention and 300K reach within 3 days; delivered 20 immersive product experiences for 15 global clients; partnered with product, engineering and stakeholders to translate ambiguous ideas into scalable workflows.

Technical Customer Experience Associate at Gab b Global

September 1, 2022 - May 1, 2023

Analyzed customer behavioral telemetry and usage data to guide feature enhancements for NLP-driven systems, improving product retention. Facilitated sprint planning and delivery checkpoints across distributed, multi-time-zone engineering teams to ensure client-facing modules met strict SLA standards.

Augmented Reality Product Designer at Gabb Global

September 1, 2022 - May 1, 2023

Designed NLP-driven AR interaction systems for real-time ESL learning, improving prototype retention by 30%; created conversational interaction flows for real-time language learning within immersive systems; refined interaction journeys based on behavioral data to improve usability across multi-session conversations.

Product Designer Intern - XR Systems at Silvera Automotive Solutions

April 1, 2022 - September 1, 2022

Designed enterprise spatial workflows improving operational visualization across automotive environments; collaborated with stakeholder teams to optimize enterprise workflows for assisted-reality systems; developed immersive training simulations for RealWear HMT1 enterprise deployments; improved operational guidance through spatial interfaces across AR enterprise products.

Education

Bachelor of Technology (B.Tech) in Computer Science and Engineering at KIET Group of Institutions, Ghaziabad, India

July 1, 2019 - June 1, 2023

Bachelor of Technology (Computer Science and Engineering) at KIET Group of Institutions

July 1, 2019 - June 1, 2023

Qualifications

Adobe UX Design Foundations

May 13, 2021

Google UX Design Foundations

January 11, 2030 - June 23, 2026

Adobe UX Design Foundations

January 11, 2030 - June 23, 2026

Foundations of User Experience Design