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I'm a customer service specialist with over 4 years of experience supporting clients in the tech, airline, and multimedia industries. I'm known for clear, empathetic communication and a problem-solving mindset. My background in audiovisual production adds a creative approach to customer interactions, helping simplify complex topics and enhance the overall experience. I bring adaptability, cultural awareness, and a strong sense of collaboration to every team and client I support.…I'm a customer service specialist with over 4 years of experience supporting clients in the tech, airline, and multimedia industries. I'm known for clear, empathetic communication and a problem-solving mindset. My background in audiovisual production adds a creative approach to customer interactions, helping simplify complex topics and enhance the overall experience. I bring adaptability, cultural awareness, and a strong sense of collaboration to every team and client I support.

Tia Golavorini

Photographer, Videographer, Director of Photography, +2

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I'm a customer service specialist with over 4 years of experience supporting clients in the tech, airline, and multimedia industries. I'm known for clear, empathetic communication and a problem-solving mindset. My background in audiovisual production adds a creative approach to customer interactions, helping simplify complex topics and enhance the overall experience. I bring adaptability, cultural awareness, and a strong sense of collaboration to every team and client I support.…I'm a customer service specialist with over 4 years of experience supporting clients in the tech, airline, and multimedia industries. I'm known for clear, empathetic communication and a problem-solving mindset. My background in audiovisual production adds a creative approach to customer interactions, helping simplify complex topics and enhance the overall experience. I bring adaptability, cultural awareness, and a strong sense of collaboration to every team and client I support.

Available to hire

I’m a customer service specialist with over 4 years of experience supporting clients in the tech, airline, and multimedia industries. I’m known for clear, empathetic communication and a problem-solving mindset.

My background in audiovisual production adds a creative approach to customer interactions, helping simplify complex topics and enhance the overall experience. I bring adaptability, cultural awareness, and a strong sense of collaboration to every team and client I support.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Fluent

Spanish; Castilian

Advanced

Work Experience

Account Manager at BarcelonA

December 1, 2023 - Present

Achieved 400% profitable growth in managed B2B portfolio, generating €500K+ annual recurring revenue through strategic upselling and cross-selling. Ranked #2 in client retention across the Customer Success team. Resolved 100% of escalations within SLA, reinforcing long-term client trust and satisfaction. Provided sales insights and upselling techniques to other markets. Mentored and onboarded 5 new Account Managers in sales strategies and client management.

Account Manager at Factory HR

December 1, 2023 - Present

Customer Service Agent at Qantas Airways

March 1, 2023 - October 12, 2025

Delivered high-quality service to passengers from Australia and New Zealand, ensuring smooth travel experiences across multiple time zones. Rebooked flights within minutes during high-pressure situations, preventing travel disruptions. Handled 80+ calls/emails daily while maintaining a 94% satisfaction score. Implemented alternative solutions during flight cancellations, reducing complaints by 30%.

Customer Service Agent at Qantas Airways

March 1, 2023 - October 12, 2025

Delivered high-quality service to passengers from Australia and New Zealand, ensuring smooth travel experiences across multiple time zones. Rebooked flights within minutes during high-pressure situations. Handled 80+ calls/emails daily while maintaining a 94% satisfaction score. Implemented alternate solutions during flight cancellations, reducing complaints by 30%.

Customer Service Agent at Qantas Airways

March 1, 2023 - October 12, 2025

Delivered high-quality service to passengers across Australia and New Zealand, ensuring smooth travel experiences across multiple time zones. Rebooked flights during high-pressure situations. Managed 80+ calls/emails daily with a 94% satisfaction score. Implemented alternative solutions during flight disruptions to minimize complaints.

IT Help Desk Agent at DataCom NZ

February 1, 2021 - October 12, 2025

Provided clear technical assistance to non-technical users. Trained staff on company tools, improving adoption rates and reducing repetitive inquiries by 20%. Resolved 40+ tickets daily with a 95% satisfaction rating. Diagnosed and resolved Windows OS and account access issues.

IT Help Desk Agent at DataCom NZ

February 1, 2021 - October 12, 2025

Provided clear technical assistance to non-technical users. Trained staff on company tools, improving adoption rate and reducing repeated inquiries by 20%. Resolved 40+ tickets daily with a 95% satisfaction rating. Diagnosed and resolved Windows OS and account access issues.

IT Help Desk Agent at Datacom NZ

February 1, 2021 - October 12, 2025

Provided clear technical assistance to non-technical users. Trained staff on company tools, improving adoption rates and reducing repeat inquiries by 20%. Resolved 40+ tickets daily with a 95% satisfaction rating. Diagnosed Windows OS and account access issues.

Videography Team Manager at Mercedes

February 1, 2019 - October 12, 2025

Directed video production for 20+ high-profile projects, achieving 100% client satisfaction. Managed across cross-functional creative team, delivering projects on time and within budget. Introduced workflow optimization cutting editing and recording time by 50%, increasing production capacity.

Videography Team Manager at Mercedes

February 1, 2019 - October 12, 2025

Directed video production for 20+ high-profile projects, achieving 100% client satisfaction. Managed across a cross-functional creative team, delivering projects on time and within budget. Introduced workflow optimizations cutting editing and recording time by 50%, increasing production capacity.

Videography Team Manager at Mercedes

February 1, 2019 - October 12, 2025

Directed video production for 20+ high-profile projects, achieving 100% client satisfaction. Managed a cross-functional creative team, delivering projects on time and within budget. Introduced workflow optimizations cutting editing and recording time by 50%, increasing production capacity.