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Having coordinated cross-functional projects between engineering teams in Berlin and business stakeholders across the U.S., Australia, and Southeast Asia, I've developed a keen ability to bridge technical and cultural communication gaps. My experience facilitating discussions between Salesforce developers, product managers, and executive leadership—often across multiple time zones—has honed my skills in real-time clarification, professional meeting coordination, and ensuring alignment between technical delivery and business expectations.…Having coordinated cross-functional projects between engineering teams in Berlin and business stakeholders across the U.S., Australia, and Southeast Asia, I've developed a keen ability to bridge technical and cultural communication gaps. My experience facilitating discussions between Salesforce developers, product managers, and executive leadership—often across multiple time zones—has honed my skills in real-time clarification, professional meeting coordination, and ensuring alignment between technical delivery and business expectations.

Tiffany Elizabeth Tan

Project Manager, Product Designer, UX Designer, +2

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Having coordinated cross-functional projects between engineering teams in Berlin and business stakeholders across the U.S., Australia, and Southeast Asia, I've developed a keen ability to bridge technical and cultural communication gaps. My experience facilitating discussions between Salesforce developers, product managers, and executive leadership—often across multiple time zones—has honed my skills in real-time clarification, professional meeting coordination, and ensuring alignment between technical delivery and business expectations.…Having coordinated cross-functional projects between engineering teams in Berlin and business stakeholders across the U.S., Australia, and Southeast Asia, I've developed a keen ability to bridge technical and cultural communication gaps. My experience facilitating discussions between Salesforce developers, product managers, and executive leadership—often across multiple time zones—has honed my skills in real-time clarification, professional meeting coordination, and ensuring alignment between technical delivery and business expectations.

Available to hire

Having coordinated cross-functional projects between engineering teams in Berlin and business stakeholders across the U.S., Australia, and Southeast Asia, I’ve developed a keen ability to bridge technical and cultural communication gaps. My experience facilitating discussions between Salesforce developers, product managers, and executive leadership—often across multiple time zones—has honed my skills in real-time clarification, professional meeting coordination, and ensuring alignment between technical delivery and business expectations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

German

Beginner

Dutch

Beginner

Work Experience

Customer Success Manager at Vouched

November 1, 2025 - Present

Managed tiered engagement across 120+ accounts ($5K-$125K ACV) in healthcare, fintech, and e-commerce; conducted Tier 2 reviews, Tier 3 digital initiatives, and Tier 4 automated workflows to drive 100% gross retention via proactive lifecycle management. Coordinated cross-functional Product, Engineering, and Sales efforts across time zones; prepared agendas, facilitated technical discussions, and documented actions to align stakeholders. Created healthcare-focused educational content including HIPAA-compliant workflow guides, patient identity verification best practices, and ROI templates to communicate value during onboarding and renewal. Built AI-powered automation workflows using Google Apps Script to generate meeting summaries, Salesforce updates, and personalized follow-up emails, reducing administrative overhead while preserving relationships across engagement tiers.

Principal Customer Success Manager at Clutch

March 1, 2025 - September 30, 2025

Led digital transformation for 12 enterprise credit unions ($3.8M ARR), managing complex integrations across core banking, loan origination, and fraud platforms. Orchestrated cross-functional delivery among Implementation, Support, Product, Design, and Finance teams. Designed a scalable client success framework using Kotter/ADKAR change management methodologies, driving executive onboarding and stakeholder alignment to boost product adoption. Drove operational excellence via systems gap analyses and business-case recommendations for professional services continuous improvement prioritization.

Senior Enterprise Customer Success Consultant at WorkStep

August 1, 2022 - July 31, 2024

Owned $2.2M ARR across Fortune 500 supply chain accounts, leading end-to-end digital transformation implementations. Served as Customer Experience Lead between Engineering, Product, Marketing, Sales, and Data teams for custom development and special projects. Led continuous-improvement initiatives to automate processes, drive organizational consistency, and reduce operational overhead.

Enterprise Customer Success Consultant at WorkStep

November 1, 2021 - August 31, 2022

Owned $2.2M ARR across Fortune 500 supply chain accounts; led end-to-end digital transformation implementations; served as Customer Experience Lead between Engineering, Product, Marketing, Sales, and Data teams for custom development and special projects; spearheaded continuous-improvement initiatives to automate processes, drive organizational consistency, and reduce operational overhead.

Senior Manager, Business Development at AMBOSS

September 1, 2019 - November 1, 2021

Managed sales growth across 126 U.S. and Caribbean medical schools, increasing market share by 16% YoY through strategic partnerships. Automated BI dashboards for user analytics, synthesizing findings with qualitative interviews to develop regional strategies. Coached three business development associates to exceed quotas through structured training and performance management.

Director, Customer Success at BaseCase / Certara

January 1, 2019 - September 1, 2019

Managed €1.8M ARR across strategic biopharma and medtech accounts, increasing ARR YoY by 22%. Led a consulting team managing resourcing, revenue goals, and budgets for SMB, mid-market, and enterprise accounts. Learned SQL and R to design training for health economists, enhancing value communication and market access. Built business cases for product pricing and international expansion strategy using quantitative insights and market research.

Manager, Enterprise Customer Success at BaseCase / Certara

March 1, 2017 - January 1, 2019

Managed €1.8M ARR across strategic biopharma and medtech accounts; led consulting team managing resourcing, revenue goals, and budgets for SMB, mid-market, and enterprise accounts.