Available to hire
I am Tiffany Scherr a highly results-driven and analytical professional with over 12 years of experience in strategic account management and complex pricing analysis, currently serving as a Strategic Accounts RFP Analyst at Airgas. I am an expert in managing complex Request for Proposal (RFP) processes, conducting detailed costing analysis, and driving profitability, having modeled strategic pricing that supported a calculated ~25% savings opportunity for key accounts. I also leverage creative expertise as a Freelance Graphic Designer, specializing in Canva Pro mastery to engineer scalable templates and build cohesive brand identities.
Experience Level
Expert
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Intermediate
Language
English
Fluent
Work Experience
Strategic Accounts RFP Analyst at Airgas (An Air Liquide company)
June 1, 2022 - PresentDirected complex RFP processes for major strategic accounts, managing the full bid lifecycle from initial analysis to final customer submission. Developed strategic pricing by calculating Cost-Plus margins and Weighted Average Margin %, and extended cost analyses to optimize profitability, contributing to an estimated 25% savings opportunity for key accounts. Conducted material discovery and bid reviews to identify out-of-scope items and coordinated specialized gas identification with regional technical teams. Collaborated with Sales Leaders, Regulatory Compliance, and Pricing to ensure accurate submissions within tight deadlines. Initiated and maintained the Master Book—an all-in-one reference for the RFP team—and provided onboarding and guidance to new team members, improving morale and cohesion.
Strategic Accounts Senior Customer Support Specialist at Airgas (An Air Liquide company)
September 1, 2020 - June 30, 2022Managed high-volume internal and external customer requests, providing exceptional service for inquiries, order processing, and issue resolution. Identified cost-saving opportunities by proposing Radnor alternatives for safety glasses, resulting in savings of hundreds of dollars per order for key accounts. Led process improvements to enable GE’s proper utilization of Ariba, reducing manual processing, ordering errors, and invoicing discrepancies. Maintained deep product knowledge in safety, gas, and welding products, proactively offering alternatives on discontinued items and assisting with account master data management.
Senior Sales Associate at Connect Cell US Cellular
November 1, 2011 - June 30, 2014Managed full-cycle customer service and sales operations, including new account initiation, payment processing, and comprehensive order management. Maintained strict control over daily financial tasks, including accurate cash handling, banking, and inventory receiving.
Education
Certificate in Child Care & Development at WCTC (Waukesha County Technical College)
January 1, 2008 - December 31, 2009High School Diploma at Slinger High School
January 1, 2004 - December 31, 2008Qualifications
CS2 Star Performer / Airgas Ambassador
January 11, 2030 - April 9, 2026Customer Service Champion of the Month Award
January 11, 2030 - April 9, 2026Industry Experience
Wholesale & Distribution, Manufacturing, Professional Services, Retail
Experience Level
Expert
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Intermediate
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