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I am a senior customer support and operations professional with hands-on expertise in GoHighLevel CRM, automation, funnels, and integrations. I excel at troubleshooting complex workflows and supporting high-touch clients in regulated environments, translating technical issues into clear, actionable solutions. I am known for strong documentation, calm problem-solving, and building systems that reduce friction and increase client success. I collaborate with stakeholders to implement revisions, onboard new users, and optimize funnels and CRM logic for reliable automation and scalable results.…I am a senior customer support and operations professional with hands-on expertise in GoHighLevel CRM, automation, funnels, and integrations. I excel at troubleshooting complex workflows and supporting high-touch clients in regulated environments, translating technical issues into clear, actionable solutions. I am known for strong documentation, calm problem-solving, and building systems that reduce friction and increase client success. I collaborate with stakeholders to implement revisions, onboard new users, and optimize funnels and CRM logic for reliable automation and scalable results.

Alyssa Kristin Cruz

Marketing Automation Specialist, Content Producer, Social Media Manager, +2

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I am a senior customer support and operations professional with hands-on expertise in GoHighLevel CRM, automation, funnels, and integrations. I excel at troubleshooting complex workflows and supporting high-touch clients in regulated environments, translating technical issues into clear, actionable solutions. I am known for strong documentation, calm problem-solving, and building systems that reduce friction and increase client success. I collaborate with stakeholders to implement revisions, onboard new users, and optimize funnels and CRM logic for reliable automation and scalable results.…I am a senior customer support and operations professional with hands-on expertise in GoHighLevel CRM, automation, funnels, and integrations. I excel at troubleshooting complex workflows and supporting high-touch clients in regulated environments, translating technical issues into clear, actionable solutions. I am known for strong documentation, calm problem-solving, and building systems that reduce friction and increase client success. I collaborate with stakeholders to implement revisions, onboard new users, and optimize funnels and CRM logic for reliable automation and scalable results.

Available to hire

I am a senior customer support and operations professional with hands-on expertise in GoHighLevel CRM, automation, funnels, and integrations. I excel at troubleshooting complex workflows and supporting high-touch clients in regulated environments, translating technical issues into clear, actionable solutions.

I am known for strong documentation, calm problem-solving, and building systems that reduce friction and increase client success. I collaborate with stakeholders to implement revisions, onboard new users, and optimize funnels and CRM logic for reliable automation and scalable results.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Tagalog

Fluent

Work Experience

Marketing Operations & Client Support Specialist at Sayana Medical and Wellness Center

November 1, 2024 - January 31, 2026

Comfortable operating in fast-paced, experimental environments where content is tested, refined, and scaled quickly based on performance. Developed organic short-form video strategies for a functional medicine brand across Instagram, YouTube Shorts, and TikTok, focused on education, engagement, and shareability. Researched trends, hooks, and viral formats to translate complex health topics (hormones, inflammation, gut health, weight, fatigue) into high-performing short-form content. Wrote scripts, content outlines, and creative briefs used by video editors and on-camera talent. Analyzed performance metrics (views, retention, saves, shares) to continuously refine hooks, pacing, and messaging, improving content effectiveness and shareability over time. Supported multiple brand accounts with consistent weekly posting schedules, testing new formats and hooks to identify repeatable high-performing content patterns.