I am a senior customer support and operations professional with hands-on expertise in GoHighLevel CRM, automation, funnels, and integrations. I excel at troubleshooting complex workflows and supporting high-touch clients in regulated environments, translating technical issues into clear, actionable solutions. I am known for strong documentation, calm problem-solving, and building systems that reduce friction and increase client success. I collaborate with stakeholders to implement revisions, onboard new users, and optimize funnels and CRM logic for reliable automation and scalable results.

I am a senior customer support and operations professional with hands-on expertise in GoHighLevel CRM, automation, funnels, and integrations. I excel at troubleshooting complex workflows and supporting high-touch clients in regulated environments, translating technical issues into clear, actionable solutions. I am known for strong documentation, calm problem-solving, and building systems that reduce friction and increase client success. I collaborate with stakeholders to implement revisions, onboard new users, and optimize funnels and CRM logic for reliable automation and scalable results.

Available to hire

I am a senior customer support and operations professional with hands-on expertise in GoHighLevel CRM, automation, funnels, and integrations. I excel at troubleshooting complex workflows and supporting high-touch clients in regulated environments, translating technical issues into clear, actionable solutions.

I am known for strong documentation, calm problem-solving, and building systems that reduce friction and increase client success. I collaborate with stakeholders to implement revisions, onboard new users, and optimize funnels and CRM logic for reliable automation and scalable results.

See more

Language

English
Fluent
Tagalog
Fluent

Work Experience

Marketing Operations & Client Support Specialist at Sayana Medical and Wellness Center
November 1, 2024 - January 31, 2026
Comfortable operating in fast-paced, experimental environments where content is tested, refined, and scaled quickly based on performance. Developed organic short-form video strategies for a functional medicine brand across Instagram, YouTube Shorts, and TikTok, focused on education, engagement, and shareability. Researched trends, hooks, and viral formats to translate complex health topics (hormones, inflammation, gut health, weight, fatigue) into high-performing short-form content. Wrote scripts, content outlines, and creative briefs used by video editors and on-camera talent. Analyzed performance metrics (views, retention, saves, shares) to continuously refine hooks, pacing, and messaging, improving content effectiveness and shareability over time. Supported multiple brand accounts with consistent weekly posting schedules, testing new formats and hooks to identify repeatable high-performing content patterns.

Education

Bachelor of Arts in Integrated Marketing Communications at University of Asia and the Pacific
June 4, 2012 - January 1, 2017
Master of Arts in Communication major in Applied Media Technology Studies at De La Salle University - Manila
October 16, 2017 - February 29, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Media & Entertainment