Available to hire
I am an industrious IT professional with strengths across Windows, Mac, and Linux environments, and a solid grounding in data processing and programming languages. I enjoy turning complex technical challenges into practical solutions that help teams work more efficiently.
Currently, I support 739 employees across 11 branch offices and a regional office at BPJS Kesehatan, delivering timely IT assistance, documenting processes, managing licenses, and helping users adapt to new applications. I am motivated to grow with a forward-thinking company and contribute through collaboration, proactive problem solving, and continuous learning.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Indonesian
Fluent
English
Advanced
Work Experience
IT Support Assistant at BPJS Kesehatan
January 1, 2013 - PresentCreated and maintained documentation of underlying processes, services and systems. Prepared IT support for client seminars and events. Installed and configured computer hardware, operating systems and applications. Provided timely resolutions to technology service issues and requests. Wrote clear user documentation to assist users. Troubleshot system and network problems, diagnosed and resolved hardware and software faults. Monitored and maintained performance of company computers and systems. Managed data entry, user setup, and ensured proper permissions. Delivered exceptional customer service and built strong client relationships.
Quality Inspector at RPC Technologies Batam
October 1, 2012 - October 16, 2025Ensured First Article Inspection requirements from supply chain were met. Collected and analyzed inspection metrics for trend monitoring. Conducted fiberglass pipe inspections with accuracy and efficiency. Prepared and completed quality documentation, identified non-conformances, and provided evidence of conformity. Assisted in problem solving to drive root-cause analysis and preventive actions. Worked with SAP to process project notifications and codes.
IT Support Engineer at Qomet Technologies Batam
October 1, 2010 - October 16, 2025Diagnosed and resolved complex network problems. Designed and implemented LANs connecting up to 150 users. Configured TP-Link routers, Cisco security appliances and TP-Link switches. Performed root-cause investigations for malfunctions and implemented resolutions to improve efficiency. Provided technical support for company applications and IT solutions via phone, live chat, and email. Managed network diagnostics, configurations, routing, switching, and firewalls. Maintained current with latest IT technologies and delivered remote troubleshooting.
Staff Programmer at Dinas Pendidikan Batam System Information Management
August 1, 2009 - October 16, 2025Sistem information management; supported marketing staff; maintenance, checks and repair of computers and Internet systems.
Member at Himpunan Mahasiswa Teknik Informatika (HMTI), Politeknik Batam
January 1, 2009 - October 16, 2025Active member of student association involved in IT-focused events and initiatives.
IT Support Assistant at BPJS Kesehatan
January 1, 2013 - November 16, 2025Created and maintained documentation of underlying processes, services and systems. Developed, controlled and implemented all bulk client communications across business. Prepared, organised and coordinated IT support for client seminars, conferences and other events. Confirmed all system software was correctly licensed and used accordingly. Installed and configured computer hardware operating systems and applications. Provided timely responses to technology service issues and requests. Collated and wrote clear documentation to assist users in accessing and utilizing key software. Troubleshot system and network problems, diagnosing and resolving hardware and software faults. Monitored and maintained performance of company computers and systems and addressed issues. Data entry and customer support tasks completed with a focus on end-user satisfaction.
Quality Inspector at RPC Technologies Batam
October 1, 2012 - October 1, 2012Ensured First Article Inspection requirements were met, recorded inspection metrics for trending, conducted fiberglass pipe inspections, verified incoming materials and production conformity, prepared and completed quality documentation, raised non-conformances, compiled FAIRs, assisted in SAP material setup, collaborated with fiber glass teams to resolve questions, and performed root-cause analysis to drive preventive actions. Produced reports and maintained calibration equipment records.
IT Support Engineer at Qomet Technologies Batam
October 1, 2010 - October 1, 2010Diagnosed and resolved complex network problems. Developed and implemented extensive LAN designs to connect up to 150 users. Configured and managed TP-Link routers, Cisco security appliances and TP-Link switches. Performed root-cause investigations and implemented resolutions to improve efficiency. Provided technical support on company applications and IT solutions via multiple channels. Managed networking diagnostics, configurations, routing, switching, and firewall settings. Maintained up-to-date knowledge of software, hardware, and IT trends, and supported remote troubleshooting and demonstrations.
Staff Programmer at Dinas Pendidikan Batam System Information Management
August 1, 2009 - August 1, 2009Involved in system information management, marketing support, and maintenance of computers and Internet equipment. Responsible for ensuring proper operation and repairs as part of IT support for education administration.
Member at Himpunan Mahasiswa Teknik Informatika (HMTI), Politeknik Batam
January 1, 2009 - January 1, 2009Active member of student information technology association, participating in events and initiatives related to ICT education and student collaboration.
Quality Inspector at RPC Technologies
October 1, 2012 - October 1, 2012Ensured First Article Inspection requirements, input metrics for trending, conducted fiberglass pipe inspections with high accuracy, managed QA documentation, raised non-conformances, compiled FAIRs, and assisted in problem-solving for root cause analysis.
IT Support Engineer at Qomet Technologies
October 1, 2010 - October 1, 2010Diagnosed and resolved complex network problems; designed LANs to connect up to 150 users; configured routers and switches; performed root-cause investigations; provided remote and on-site technical support for applications and IT solutions; documented configurations and maintained security postures.
Staff Programmer at Dinas Pendidikan Batam – System Information Management
August 1, 2009 - August 1, 2009Sistem information management; marketing support; maintenance, check and repair of computers and Internet equipment.
Staff Programmer at Dinas Pendidikan Batam - System Information Management
August 1, 2009 - August 1, 2009Maintained information management systems, performed maintenance and repair of computers, and supported staff with technology solutions.
IT System and Operation Coordinator at BPJS Kesehatan
January 1, 2013 - PresentCreated and maintained documentation of processes, services and systems; developed, controlled and implemented bulk client communications across business; installed and configured computer hardware operating systems and applications; provided timely responses to technology service issues; prepared and organized IT support for client seminars and events; ensured proper software licensing; supported rollout of new applications; built and maintained data infrastructure to transform raw data for analysis; managed company social media presence and cross-team collaboration.
Quality Inspector at RPC Technologies Batam
September 1, 2010 - October 1, 2012Ensured First Article Inspection requirements, tracked and analyzed metrics, conducted fiberglass pipe inspections, verified incoming materials meet specifications, prepared documentation, raised non-conformances, and supported root-cause analysis and preventive actions; collaborated across teams to optimize inspection resources.
IT Support Engineer at Qomet Technologies Batam
February 1, 2009 - August 1, 2009Diagnosed and resolved complex network problems; designed LANs for up to 150 users; configured TP-Link routers, Cisco security appliances and switches; performed root-cause investigations; provided technical support for company applications and IT solutions; remote troubleshooting and on-site support; documented traffic flows and network services; managed installation and upgrade of servers and network devices.
Education
Diploma 3 at Informatica Technic Polytechnic Batam
January 1, 2010 - October 16, 2025A-Levels at SMK 1 Batam
January 1, 2006 - October 16, 2025Diploma 3 in Informatics Technic at Polytechnic Batam
January 11, 2030 - January 1, 2010A-Levels | fabrication and machine technic at SMK 1 Batam
January 11, 2030 - January 1, 2006Diploma (D3) in Informatica Technic at Informatica Technic Polytechnic Batam
January 1, 2010 - January 1, 2010A-Levels (Fabrication and Machine Technic) at SMK 1 Batam
January 1, 2006 - January 1, 2006Diploma 3 at Informatica Technic Polytechnic Batam
January 11, 2030 - January 1, 2010A-Levels at SMK 1 Batam
January 11, 2030 - January 1, 2006Diploma 3 at Politeknik Batam
January 11, 2030 - January 1, 2010A-Levels at SMK 1 Batam
January 11, 2030 - January 1, 2006Diploma 3 at Informatica Technic Polytechnic Batam
January 11, 2030 - January 1, 2010Diploma 3 at Informatica Technic Polytechnic Batam
January 11, 2030 - January 1, 2010A-Levels at SMK 1 Batam
January 11, 2030 - January 1, 2006Qualifications
ISO 9001 - 2008 Quality Management System Certified
January 11, 2030 - October 16, 2025Optimize Microsoft Office certified
January 11, 2030 - October 16, 2025Optimize Microsoft Email and Antivirus certified
January 11, 2030 - October 16, 2025IT Soft skill certified
January 11, 2030 - October 16, 2025Technopreneur and IT Development Certified
January 11, 2030 - October 16, 2025Personality Building and Neuro Linguistic Programming Certified
January 11, 2030 - October 16, 2025ISO 9001 - 2008 Quality Management System Certified
January 11, 2030 - November 16, 2025Optimize Microsoft Office certified
January 11, 2030 - November 16, 2025Optimize Microsoft Email and Antivirus certified
January 11, 2030 - November 16, 2025IT Soft skill certified
January 11, 2030 - November 16, 2025Technopreneur and IT Development Certified
January 11, 2030 - November 16, 2025Personality Building and Neuro Linguistic Programming Certified
January 11, 2030 - November 16, 2025ISO 9001 - 2008 Quality Management System Certified
January 11, 2030 - November 16, 2025Optimize Microsoft Office Certified
January 11, 2030 - November 16, 2025IT Soft Skill Certified
January 11, 2030 - November 16, 2025Technopreneur and IT Development Certified
January 11, 2030 - November 16, 2025Personality Building and Neuro Linguistic Programming Certified
January 11, 2030 - November 16, 2025Optimize Microsoft Office certified
January 11, 2030 - November 16, 2025Optimize Microsoft Email and Antivirus certified
January 11, 2030 - November 16, 2025ISO 9001 - 2008 Quality Management System Certified
January 11, 2030 - November 16, 2025IT Soft skill certified
January 11, 2030 - November 16, 2025Technopreneur and IT Development Certified
January 11, 2030 - November 16, 2025Personality Building and Neuro Linguistic Programming Certified
January 11, 2030 - November 16, 2025Optimize Microsoft Office certified
January 11, 2030 - November 16, 2025Optimize Microsoft Email and Antivirus certified
January 11, 2030 - November 16, 2025ISO 9001 - 2008 Quality Management System Certified
January 11, 2030 - November 16, 2025IT Soft skill certified
January 11, 2030 - November 16, 2025Technopreneur and IT Development Certified
January 11, 2030 - November 16, 2025Personality Building and Neuro Linguistic Programming Certified
January 11, 2030 - November 16, 2025Optimize Microsoft Office certified
January 11, 2030 - January 8, 2026Optimize Microsoft Email and Antivirus certified
January 11, 2030 - January 8, 2026ISO 9001-2008 Quality Management System Certified
January 11, 2030 - January 8, 2026IT Soft skill certified
January 11, 2030 - January 8, 2026Technopreneur and IT Development Certified
January 11, 2030 - January 8, 2026Personality Building and Neuro Linguistic Programming Certified
January 11, 2030 - January 8, 2026Optimize Microsoft Office certified
January 11, 2030 - January 8, 2026Optimize Microsoft Email and Antivirus certified
January 11, 2030 - January 8, 2026ISO 9001 - 2008 Quality Management System Certified
January 11, 2030 - January 8, 2026IT Soft skill certified
January 11, 2030 - January 8, 2026Technopreneur and IT Development Certified
January 11, 2030 - January 8, 2026Personality Building and Neuro Linguistic Programming Certified
January 11, 2030 - January 8, 2026Industry Experience
Healthcare, Manufacturing, Software & Internet, Professional Services, Education, Computers & Electronics, Government
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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