Dimitri

Led organisational development and workforce capability for a rapidly scaling care provider, with a strong focus on onboarding, behaviour change and staff confidence in complex care environments. Designed and delivered end-to-end onboarding and training programs for newly recruited support workers, enabling rapid role readiness across teams. Built and embedded AI-enabled training frameworks that simplified policy interpretation and operational workflows, improving comprehension and efficiency. Developed structured curriculum, learning pathways and competency assessments ensuring consistent capability uplift and compliance across the organisation. Applied the COM-B behaviour change model to design training that improved confidence, adoption and sustained real-world practice. Implemented workforce engagement and retention initiatives contributing to reduced staff turnover. Partnered with leadership and frontline teams to align training outcomes with organisational priorities, service qua

Supported clients through the adoption of new digital tools and processes by delivering practical, confidence-building training for non-technical teams. Delivered client-facing onboarding and training sessions to support the introduction of new systems, processes and compliance requirements. Guided non-technical staff through digital adoption, reducing resistance and increasing confidence through clear, supportive instruction. Designed simple, user-friendly learning resources and step-by-step guides to enable ongoing independent use post-training. Adapted communication styles to suit varying levels of digital literacy, ensuring understanding across diverse audiences. Worked closely with clients to translate operational needs into practical, real-world training outcomes.

Established foundational training and operational frameworks for an early-stage care service provider, focusing on onboarding, behavioural guidance and workforce readiness. Designed and delivered foundational training modules for community support workers, covering service delivery, behavioural guidance and professional standards. Built structured onboarding documentation, SOPs and competency checklists to support consistent induction and safe practice. Created clear learning pathways to accelerate confidence and role readiness for new starters. Applied behaviour-informed training principles to support effective communication and day-to-day practice in care environments. Successfully transitioned training frameworks into broader AI-enabled learning ecosystem as the organisation scaled.