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I am a training and onboarding specialist with extensive experience guiding non-technical teams through new tools, systems and ways of working, particularly within care and community settings. I deliver engaging, confidence-building training sessions both in-person and online, blending clear instruction, storytelling and practical demonstrations to make technology feel accessible and meaningful. I bring deep empathy, patience and cultural sensitivity when working with diverse care staff and stakeholders. I design onboarding programs that improve adoption, engagement and retention while maintaining compliance and service quality. I am passionate about using technology to enhance wellbeing, and I thrive in autonomous, customer-focused roles where connection, warmth and trust are key to success.…I am a training and onboarding specialist with extensive experience guiding non-technical teams through new tools, systems and ways of working, particularly within care and community settings. I deliver engaging, confidence-building training sessions both in-person and online, blending clear instruction, storytelling and practical demonstrations to make technology feel accessible and meaningful. I bring deep empathy, patience and cultural sensitivity when working with diverse care staff and stakeholders. I design onboarding programs that improve adoption, engagement and retention while maintaining compliance and service quality. I am passionate about using technology to enhance wellbeing, and I thrive in autonomous, customer-focused roles where connection, warmth and trust are key to success.

Dimitri

Instructional Designer, Content Producer, Content Creator, +2

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I am a training and onboarding specialist with extensive experience guiding non-technical teams through new tools, systems and ways of working, particularly within care and community settings. I deliver engaging, confidence-building training sessions both in-person and online, blending clear instruction, storytelling and practical demonstrations to make technology feel accessible and meaningful. I bring deep empathy, patience and cultural sensitivity when working with diverse care staff and stakeholders. I design onboarding programs that improve adoption, engagement and retention while maintaining compliance and service quality. I am passionate about using technology to enhance wellbeing, and I thrive in autonomous, customer-focused roles where connection, warmth and trust are key to success.…I am a training and onboarding specialist with extensive experience guiding non-technical teams through new tools, systems and ways of working, particularly within care and community settings. I deliver engaging, confidence-building training sessions both in-person and online, blending clear instruction, storytelling and practical demonstrations to make technology feel accessible and meaningful. I bring deep empathy, patience and cultural sensitivity when working with diverse care staff and stakeholders. I design onboarding programs that improve adoption, engagement and retention while maintaining compliance and service quality. I am passionate about using technology to enhance wellbeing, and I thrive in autonomous, customer-focused roles where connection, warmth and trust are key to success.

Available to hire

I am a training and onboarding specialist with extensive experience guiding non-technical teams through new tools, systems and ways of working, particularly within care and community settings. I deliver engaging, confidence-building training sessions both in-person and online, blending clear instruction, storytelling and practical demonstrations to make technology feel accessible and meaningful.

I bring deep empathy, patience and cultural sensitivity when working with diverse care staff and stakeholders. I design onboarding programs that improve adoption, engagement and retention while maintaining compliance and service quality. I am passionate about using technology to enhance wellbeing, and I thrive in autonomous, customer-focused roles where connection, warmth and trust are key to success.

Skills

Presentation Design

Experience Level

Presentation Design

Expert

Language

English

Fluent

Work Experience

Founder, Director & Training Lead at Torch Care

February 1, 2024 - October 1, 2025

Led organisational development and workforce capability for a rapidly scaling care provider, with a strong focus on onboarding, behaviour change and staff confidence in complex care environments. Designed and delivered end-to-end onboarding and training programs for newly recruited support workers, enabling rapid role readiness across teams. Built and embedded AI-enabled training frameworks that simplified policy interpretation and operational workflows, improving comprehension and efficiency. Developed structured curriculum, learning pathways and competency assessments ensuring consistent capability uplift and compliance across the organisation. Applied the COM-B behaviour change model to design training that improved confidence, adoption and sustained real-world practice. Implemented workforce engagement and retention initiatives contributing to reduced staff turnover. Partnered with leadership and frontline teams to align training outcomes with organisational priorities, service qua

Founder, Trainer & Operations Development Specialist at Astranomical

January 1, 2023 - January 1, 2024

Established foundational training and operational frameworks for an early-stage care service provider, focusing on onboarding, behavioural guidance and workforce readiness. Designed and delivered foundational training modules for community support workers, covering service delivery, behavioural guidance and professional standards. Built structured onboarding documentation, SOPs and competency checklists to support consistent induction and safe practice. Created clear learning pathways to accelerate confidence and role readiness for new starters. Applied behaviour-informed training principles to support effective communication and day-to-day practice in care environments. Successfully transitioned training frameworks into broader AI-enabled learning ecosystem as the organisation scaled.

Training & Digital Adoption Consultant (Part-time) at OptiSol Business Australia

November 1, 2023 - January 1, 2024

Supported clients through the adoption of new digital tools and processes by delivering practical, confidence-building training for non-technical teams. Delivered client-facing onboarding and training sessions to support the introduction of new systems, processes and compliance requirements. Guided non-technical staff through digital adoption, reducing resistance and increasing confidence through clear, supportive instruction. Designed simple, user-friendly learning resources and step-by-step guides to enable ongoing independent use post-training. Adapted communication styles to suit varying levels of digital literacy, ensuring understanding across diverse audiences. Worked closely with clients to translate operational needs into practical, real-world training outcomes.

Disability Support Specialist, Behavioural & Crisis Coaching at Kapability, 688 Care & Independent Contracts

April 1, 2022 - Present

Delivered specialist behavioural coaching and training within high-support and crisis-prone environments, supporting clients, families and care teams to build confidence, safety and consistency. Provided one-on-one behavioural coaching and crisis-response training to clients and families, focusing on emotional regulation, de-escalation and safe engagement. Trained support workers and parents in behaviour management frameworks, communication strategies and routine-based support to improve daily outcomes. Designed personalised micro-curricula and practical learning tools for individuals with complex support needs. Adapted training delivery in real time to suit emotional, cognitive and environmental factors, ensuring understanding and application under pressure. Built trust and rapport with clients and stakeholders in sensitive, high-stress situations.

Caregiver Emergency Response Training at Self-Employed

February 1, 2016 - March 1, 2022

Led intensive, real-world emergency response training and care coordination in a complex home-based environment, with a strong focus on safety, communication and behaviour consistency. Designed and implemented crisis management and emergency response routines, resulting in a reported reduction in medical emergencies. Trained family members and informal carers in rapid-response protocols, scheduling systems, documentation practices and stress-management techniques. Established clear communication pathways between doctors, specialists and home-based carers to ensure timely, coordinated responses. Translated complex medical and care instructions into simple, repeatable actions that could be reliably followed under pressure. Maintained calm, structured leadership in high-stress situations, ensuring safety, compliance and continuity of care.

Freelance Business Consultant, Training & Digital Enablement at Self-Employed

January 1, 2017 - January 1, 2019

Supported small businesses through capability uplift by delivering practical training and digital-literacy support tailored to non-technical users. Designed and delivered engaging training presentations to support outreach, customer engagement and internal capability building. Facilitated digital-literacy upskilling sessions that helped business owners and staff confidently adopt new tools and platforms. Translated technical concepts into clear, accessible guidance, enabling independent use post-training. Adapted training approaches to suit varying experience levels, learning styles and business contexts.