Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Italian
Fluent
English
Advanced
French
Advanced
Work Experience
Text Transcriber and Proofreader at Loft 2.0
December 31, 2024 - October 13, 2025Transcription for audio platform Loft 2.0; text transcription and proofreading tasks.
Text Transcriber & Proofreader at Freelance (Loft 2.0) / Neevo
January 1, 2024 - October 13, 2025Transcription for audio platform Loft 2.0; freelance on Neevo platform for voice recording, localization, and Italian language evaluation for AI; speech synthesis for Google
Voice Recorder/Narrator at Freelancer
January 1, 2018 - PresentRecording and narrating voice for various projects.
Audio File Transcriber at Freelancer
January 1, 2018 - PresentSegmenting audio files, annotating, and correcting text of audio from TV, TV commercials, conversations, phone calls, audio tutorials, YouTube videos, town councils, and conferences on various topics.
Transcriber for the Visually Impaired (Freelance)
January 1, 2016 - PresentTranscription of school textbooks for visually impaired students, ensuring high accessibility, precision, and attention to formatting details.
AI Transcriber & Linguistic Reviewer (Freelance) at Various Projects (Google Partner, Neevo, Loft Platform)
January 1, 2016 - PresentTranscribes and linguistically reviews audio data for AI models; contributed to Speech-to-Text training and platform projects (Loft 1.0/2.0); involved in multi-speaker transcription and quality control; currently contributing to Gemini Technology by transcribing multi-speaker calls.
Text transcriber and proofreader at Loft 2.0
January 1, 2016 - PresentTranscription for audio platform Loft 2.0; text transcription and proofreading; also inbound operator tasks.
Administrative Assistant / Inbound Customer Care at Enel
August 1, 2013 - PresentAdministrative assistance; inbound customer care and inbound problem solving.
Inbound Operator at Enel
August 1, 2013 - PresentInbound operator focusing on customer care and problem solving.
Administrative Assistant / Inbound Customer Care at Enel
August 1, 2013 - PresentAdministrative assistance; inbound customer care and problem solving
Customer Care & CRM Specialist at GPI Netith / Enel / Vodafone
January 1, 2008 - December 31, 2024Inbound operator for Vodafone (until 2013) and administrative/inbound customer care for Enel (from 2013); CRM management using SAP CRM and Salesforce for data management and customer support.
Administrative Assistant / Customer Care & Inbound Problem Solving at Enel
January 1, 2008 - PresentFreelancer (Voice recording, localization and Italian language evaluation) at Neevo platform / TV Loft Playhouse
January 1, 2008 - PresentFreelancer on Neevo platform for voice recording, localization, and Italian language evaluation for AI; speech synthesis for Google
Inbound Operator at Enel Energy
January 1, 2008 - PresentProviding administrative assistance, customer care, and support services.
Education
Perito Ragioniere at ITC De Nicola
September 21, 1997 - June 28, 2002High School Diploma at I.T.C. Enrico De Nicola
January 1, 1997 - December 31, 2002Six-month Working Tour Operator Certificate at Disneyland Paris
January 1, 2006 - October 13, 2025Technical Commercial Accountant Expert at I.T.C. Enrico De Nicola
January 11, 2030 - October 13, 2025Business Administration, Typing at I.T.C. Enrico De Nicola
January 11, 2030 - October 13, 2025High School Diploma at I.T.C. Enrico De Nicola
January 11, 2030 - October 13, 2025Six-month Working Tour Operator Certificate at Disneyland Paris
January 1, 2006 - June 30, 2006Business Administration, Typing, Commercial Law at I.T.C. Enrico De Nicola
January 1, 1997 - January 1, 2002High school diploma - Technical Commercial Accountant at I.T.C. Enrico De Nicola
January 1, 1997 - January 1, 2002Technical Commercial Accountant Expert at I.T.C. Enrico De Nicola
January 11, 2030 - December 17, 2025Qualifications
Operatore Animatore Turistico
October 10, 2003 - October 15, 2003High School Diploma
January 11, 2030 - October 13, 2025Six-month Working Tour Operator Certificate
January 1, 2006 - October 13, 2025Stenotyping / Fast Typing Certificate
January 11, 2030 - October 13, 2025Six-month Working Tour Operator Certificate
January 1, 2006 - June 30, 2006High School Diploma - Technical Commercial Accountant Expert
January 1, 1997 - January 1, 2002Six-month working tour operator certificate
January 1, 2006 - October 13, 2025Stenotyping for fast typing certificate
January 11, 2030 - October 13, 2025Six-month working tour operator certificate
January 1, 2006 - October 13, 2025Stenotyping for fast typing certificate
January 11, 2030 - October 13, 2025Stenotyping: Fast typing certificate
January 11, 2030 - December 17, 2025Tourism: Six-month working tour operator certificate at Disneyland Paris
January 1, 2006 - December 31, 2006Industry Experience
Telecommunications, Manufacturing, Media & Entertainment, Energy & Utilities, Professional Services, Government, Software & Internet, Education
Ho iniziato come narratore su commissione e ho pensato alla lettura di brani narrativi per i bambini che avessero voglia di ascoltare un audio libro
I started as a commissioned narrator and thought about reading narrative passages for children who wanted to listen to an audio book
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