Available to hire
Hi, I’m Massimiliano Panebianco, a dedicated text transcriber, proofreader and inbound customer-care professional with experience across Vodafone, Enel and Loft 2.0. I specialize in transcription for audio platforms, Italian language evaluation for AI, and inbound problem solving. I am currently available for 20 hours per week.
My background blends administrative support with hands-on transcription work, plus a certificate in tour operations from Disneyland Paris and typing/stenography skills. I enjoy clear communication, fast turnarounds and helping teams with reliable, high-quality input.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Italian
Fluent
English
Advanced
French
Advanced
Work Experience
Audio File Transcriber at Freelancer
January 1, 2018 - PresentSegmenting audio files, annotating, and correcting text of audio from TV, TV commercials, conversations, phone calls, audio tutorials, YouTube videos, town councils, and conferences on various topics.
Voice Recorder/Narrator at Freelancer
January 1, 2018 - PresentRecording and narrating voice for various projects.
Inbound Operator at Enel Energy
January 1, 2008 - PresentProviding administrative assistance, customer care, and support services.
Freelancer (Voice recording, localization and Italian language evaluation) at Neevo platform / TV Loft Playhouse
January 1, 2008 - PresentFreelancer on Neevo platform for voice recording, localization, and Italian language evaluation for AI; speech synthesis for Google
Administrative Assistant / Inbound Customer Care at Enel
August 1, 2013 - PresentAdministrative assistance; inbound customer care and problem solving
Text Transcriber and Proofreader at Loft 2.0
December 31, 2024 - October 13, 2025Transcription for audio platform Loft 2.0; text transcription and proofreading tasks.
Inbound Operator at Enel
August 1, 2013 - PresentInbound operator focusing on customer care and problem solving.
Text Transcriber & Proofreader at Freelance (Loft 2.0) / Neevo
January 1, 2024 - October 13, 2025Transcription for audio platform Loft 2.0; freelance on Neevo platform for voice recording, localization, and Italian language evaluation for AI; speech synthesis for Google
Administrative Assistant / Customer Care & Inbound Problem Solving at Enel
January 1, 2008 - PresentText transcriber and proofreader at Loft 2.0
January 1, 2016 - PresentTranscription for audio platform Loft 2.0; text transcription and proofreading; also inbound operator tasks.
Administrative Assistant / Inbound Customer Care at Enel
August 1, 2013 - PresentAdministrative assistance; inbound customer care and inbound problem solving.
Education
Perito Ragioniere at ITC De Nicola
September 21, 1997 - June 28, 2002High School Diploma at I.T.C. Enrico De Nicola
January 1, 1997 - December 31, 2002Six-month Working Tour Operator Certificate at Disneyland Paris
January 1, 2006 - October 13, 2025Technical Commercial Accountant Expert at I.T.C. Enrico De Nicola
January 11, 2030 - October 13, 2025Business Administration, Typing at I.T.C. Enrico De Nicola
January 11, 2030 - October 13, 2025High School Diploma at I.T.C. Enrico De Nicola
January 11, 2030 - October 13, 2025Six-month Working Tour Operator Certificate at Disneyland Paris
January 1, 2006 - June 30, 2006Business Administration, Typing, Commercial Law at I.T.C. Enrico De Nicola
January 1, 1997 - January 1, 2002High school diploma - Technical Commercial Accountant at I.T.C. Enrico De Nicola
January 1, 1997 - January 1, 2002Qualifications
Operatore Animatore Turistico
October 10, 2003 - October 15, 2003High School Diploma
January 11, 2030 - October 13, 2025Six-month Working Tour Operator Certificate
January 1, 2006 - October 13, 2025Stenotyping / Fast Typing Certificate
January 11, 2030 - October 13, 2025Six-month Working Tour Operator Certificate
January 1, 2006 - June 30, 2006High School Diploma - Technical Commercial Accountant Expert
January 1, 1997 - January 1, 2002Six-month working tour operator certificate
January 1, 2006 - October 13, 2025Stenotyping for fast typing certificate
January 11, 2030 - October 13, 2025Six-month working tour operator certificate
January 1, 2006 - October 13, 2025Stenotyping for fast typing certificate
January 11, 2030 - October 13, 2025Industry Experience
Telecommunications, Manufacturing, Media & Entertainment, Energy & Utilities, Professional Services, Government, Software & Internet, Education
Ho iniziato come narratore su commissione e ho pensato alla lettura di brani narrativi per i bambini che avessero voglia di ascoltare un audio libro
I started as a commissioned narrator and thought about reading narrative passages for children who wanted to listen to an audio book
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