Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Itumeleng Judith Peel. I’m a Customer Success and Digital Marketing Manager with over four years of experience in senior customer support, sales support, and B2B accounts management. I founded Ngwedi Candle Company to lead branding, operations, and strategic marketing for a small manufacturing business. I’m currently pursuing an MBA in Digital Marketing to sharpen my ability to drive growth through data-driven marketing and customer-centric solutions. I excel at building strong client relationships, leveraging CRM systems, and turning insights into measurable improvements in retention and engagement.…Hi, I'm Itumeleng Judith Peel. I’m a Customer Success and Digital Marketing Manager with over four years of experience in senior customer support, sales support, and B2B accounts management. I founded Ngwedi Candle Company to lead branding, operations, and strategic marketing for a small manufacturing business. I’m currently pursuing an MBA in Digital Marketing to sharpen my ability to drive growth through data-driven marketing and customer-centric solutions. I excel at building strong client relationships, leveraging CRM systems, and turning insights into measurable improvements in retention and engagement.

Itumeleng Judith Peel

Marketing Strategist, Digital Marketer, Social Media Manager, +2





Hi, I'm Itumeleng Judith Peel. I’m a Customer Success and Digital Marketing Manager with over four years of experience in senior customer support, sales support, and B2B accounts management. I founded Ngwedi Candle Company to lead branding, operations, and strategic marketing for a small manufacturing business. I’m currently pursuing an MBA in Digital Marketing to sharpen my ability to drive growth through data-driven marketing and customer-centric solutions. I excel at building strong client relationships, leveraging CRM systems, and turning insights into measurable improvements in retention and engagement.…Hi, I'm Itumeleng Judith Peel. I’m a Customer Success and Digital Marketing Manager with over four years of experience in senior customer support, sales support, and B2B accounts management. I founded Ngwedi Candle Company to lead branding, operations, and strategic marketing for a small manufacturing business. I’m currently pursuing an MBA in Digital Marketing to sharpen my ability to drive growth through data-driven marketing and customer-centric solutions. I excel at building strong client relationships, leveraging CRM systems, and turning insights into measurable improvements in retention and engagement.

Available to hire

Hi, I’m Itumeleng Judith Peel. I’m a Customer Success and Digital Marketing Manager with over four years of experience in senior customer support, sales support, and B2B accounts management. I founded Ngwedi Candle Company to lead branding, operations, and strategic marketing for a small manufacturing business.

I’m currently pursuing an MBA in Digital Marketing to sharpen my ability to drive growth through data-driven marketing and customer-centric solutions. I excel at building strong client relationships, leveraging CRM systems, and turning insights into measurable improvements in retention and engagement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Afrikaans

Intermediate

Work Experience

Director & Founder at Ngwedi Candle Company

January 1, 2025 - October 18, 2025

Developed and executed the business strategy, branding, and marketing plans for a candle manufacturing company. Managed all digital marketing activities including social media, email campaigns, paid ads, and website updates. Built and maintained customer relationships, achieving repeat purchase rates and maintaining customer satisfaction above 85%. Oversaw customer support operations and resolved issues promptly. Managed product distribution channels and supply chain processes to ensure timely delivery. Trained and supervised part-time staff to support sales and operations. Organized customer engagement events such as candle-making workshops to build brand loyalty.

Freelance Social Media Manager at Peeled PTY LTD

June 1, 2023 - October 18, 2025

Designed and executed social media strategies to drive brand awareness and engagement. Managed content creation, community management, and influencer outreach to increase followers by 40%. Planned, launched, and optimized paid social media ad campaigns, achieving ROAS goals. Monitored analytics and KPIs to refine campaigns for better audience targeting and conversions. Provided regular performance reports with actionable insights to clients. Oversee design creatives (e.g., cover images, profile pictures, and blog layout).

Sr Customer and Sales Support at WEBFLEET PTY LTD

November 1, 2020 - October 18, 2025

Responded promptly to customer inquiries across multiple channels. Communicated with customers and resolved complaints. Processed orders, forms, applications, and requests. Assisted with debt collection, credit evaluation, and negotiations with clients and finance departments. Ensured timely payments, prepared statements, client status reports, and provided administrative support to the sales team.