A seasoned banking professional with over 7 years of experience specializing in customer care, chargeback, cash management, AML/KYC/CDD, sanctions governance, correspondent banking, and compliance. At Commercial Bank, contributed to upholding regulatory adherence by monitoring sanctioned entities, conducting transaction screening, and facilitating internal testing for AML and sanctions compliance. Demonstrated expertise in risk identification, reporting, and ensuring processes align with global sanctions laws. Previously, supported customer care operations by resolving chargeback disputes, navigating complex SME and corporate account inquiries, and testing financial applications. Recognized for a collaborative approach and commitment to delivering efficient customer solutions. Motivated by the pursuit of operational excellence, regulatory compliance, and fostering trust in financial services.

Kevin John Clerk Bitoon

A seasoned banking professional with over 7 years of experience specializing in customer care, chargeback, cash management, AML/KYC/CDD, sanctions governance, correspondent banking, and compliance. At Commercial Bank, contributed to upholding regulatory adherence by monitoring sanctioned entities, conducting transaction screening, and facilitating internal testing for AML and sanctions compliance. Demonstrated expertise in risk identification, reporting, and ensuring processes align with global sanctions laws. Previously, supported customer care operations by resolving chargeback disputes, navigating complex SME and corporate account inquiries, and testing financial applications. Recognized for a collaborative approach and commitment to delivering efficient customer solutions. Motivated by the pursuit of operational excellence, regulatory compliance, and fostering trust in financial services.

Available to hire

A seasoned banking professional with over 7 years of experience specializing in customer care, chargeback, cash management, AML/KYC/CDD, sanctions governance, correspondent banking, and compliance. At Commercial Bank, contributed to upholding regulatory adherence by monitoring sanctioned entities, conducting transaction screening, and facilitating internal testing for AML and sanctions compliance. Demonstrated expertise in risk identification, reporting, and ensuring processes align with global sanctions laws.

Previously, supported customer care operations by resolving chargeback disputes, navigating complex SME and corporate account inquiries, and testing financial applications. Recognized for a collaborative approach and commitment to delivering efficient customer solutions. Motivated by the pursuit of operational excellence, regulatory compliance, and fostering trust in financial services.

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Language

Tagalog
Fluent
English
Fluent
Spanish; Castilian
Beginner

Work Experience

SENIOR ASSOCIATE IN SANCTIONS GOVERNANCE AND CORRESPONDENT BANKING at Commercial Bank of Qatar
November 5, 2017 - October 1, 2024
Assisting clients with sanction compliance, enhancing the client experience and delivery of services. Providing guidance related to sanctions compliance within regulatory standards. Aiding in managing compliance risk and fostering relationships with client-facing entities. Additionally, implementing effective governance, oversight, and enhancing operational efficiency.
SENIOR SALES & CUSTOMER SERVICE ADVOCATE at Convergys, Cebu, Philippines
September 1, 2016 - September 1, 2016
Assisting customers with phone, email, or chat inquiries. Resolving issues with orders, products, or services effectively.
SALES AND TECH SUPPORT at TeleTech, Cebu, Philippines
September 1, 2015 - September 1, 2015
Providing technical support and assistance with various products, ensuring customer satisfaction.
IT AND TECH SUPPORT at Sitel, Cebu, Philippines
September 1, 2015 - September 1, 2015
Resolving technical concerns, troubleshooting issues for clients, and providing technical assistance.

Education

Bachelor of Science, Business Administration General Major at University of San Jose Recoletos
January 1, 2012 - January 1, 2016

Qualifications

Add your qualifications or awards here.

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